Kept up to date with delivery time , phone call 35 mins before delivery. Friendly team , quick to unpack and put the sofas together .

Jason was very informative and helped us decide on a sofa for a Christmas delivery to our new home. He was patient and gave us space to have a look around. When finalising the sale he was thorough and made sure we were happy. A credit to the ScS company

The staff were all so helpful and accommodating! Especially Jason who helped us tremendously to find us the right choice for us and the patience of a saint. Couldn’t recommend the store more

Ordered a sofa for my grans new flat. First delivery no show! 2nd delivery same! Third delivery got a call to say they couldn't deliver! All times we were in an empty flat waiting for delivery! Been to the store on more than 2 occasions- no one has helped! Called customer service and even spoke to management no one can help! Tried to get a refund still nothing! We will not stop until my gran has a full refund! DO NOT TRUST THEM! LOOK AT ALL REVIEWS ON FACEBOOK!

I was ment to get my sofa and 2 chairs today 17th of November everything was fine till I got the phone call at 9 15am to be told it’s not coming well my husband hit the roof you see I am disabled and I was sitting on the floor (we made the mistake of giving away our old sofas) now I am sitting on the floor, we went over to the shop but got nowhere, we have tried about every phone number they have still nothing they don’t know when I will get it I have been waiting since 25th of August and it’s paid for ,I can’t believe this has happened I am so upset and sore Why doSCS do this with people Please can you help After all that they delivered my sofa and chairs thanks to a fantastic woman I think her name was Sandra she practically bent over backwards to make shore we got it we can’t thank this woman enough SCS ARE GREAT ⭐️⭐️⭐️⭐️⭐️.

Unfortunately i have to retract my 5 star review previously made as receiving the sofas has been nothing but hassle i was charged for care kits and not received still not received. When trying to make a formal complaint all emails dont work the aftercare service has been well below standard. The sofa is good quality just be aware the hassle you will have cancelled deliveries waiting in try call back no answer from the centres.

Sofa was supposed to be delivered 3rd november , was told i would recieve an allocated time slot and can track the delivery drivers which i did throughout the day as i was at work and could then arrange for a family member to be at the property if the delivery was going to be earlier than expected . When i went on to track the drivers just before my delivery slot it said delivery failed ! Turns out the delivery team had arrived 1 hour earlier at the properyy and spent a total of 1 minute at the property , had no phone call or anything ! Phoned SCS to find out what was going on to be told deliveries are from 7am - 7pm ( so why allocate timeslots ??? ) . Deputy manager of Uddingston store then proceeded to tell me that the drivers dont carry phones on them .

November 12th - i finally recieved my order . Delivery guys were great , was kept updated on tracker and alsi recieved a phone call with a rpugh time they would be arriving ! They also had to take pictures of the property before and after delivery WITH PHONES.

Still a mystery as to why i was told the drivers arent allowed phones when theu clearly are !!

Spectacularly incompetent

We ordered our furniture in December 2024 - yes, almost 1 year ago now.

In February 2025, SCS delivered the wrong 2 seater. We contacted the company in what was the beginning of what now appears to be a never ending saga, advising them that the 2 seater was wrong - it should have been a 2 seater power recliner.

We heard nothing until we raised our complaint with the Ombudsman.

We were then assured by the Ombudsman that SCS had accepted their mistake and would rectify it. This included the “price promise” which meant that any reduction in the cost of the furniture post-December 2024 would be honoured and we would be refunded the difference, a guarantee which influenced our decision to order prior to the new year sales.

Since then, SCS has attempted to deliver a 3 seater power recliner another 3 times. I’ve had to reject it 3 times, I’ve had to take time off my work 3 different times and I’ve had to contact Customer Service and the store 3 times.

It STILL hasn’t been rectified.

1 year of fighting to get the product and service we were promised.

We’re still out of pocket; I’m 4 days down on work and earnings and I still have the wrong furniture despite assurances from the company and the Ombudsman that this would all be corrected.

After the last failed delivery, I asked for a full refund. The company didn’t even bother to contact me to discuss.

Today, I once again had to take time off work to send the wrong furniture back.

I have absolutely no confidence SCS will ever get the order right no confidence they will ever honour the refund we were promised in the price guarantee.

I will never order from SCS again. The stress; delays and financial loss is horrendous and the company does nothing to remedy their incompetence.

I’m now thinking of going to the media and small claims court to try and get someone / anyone to help us get this nonsense brought to an end.

It seems the Ombudsman can’t do anything further as the company has told them they will fix the errors - however the company doesn’t appear capable of actually fixing their mistakes either through sheer incompetence of just a total disdain for their customers.

I’d had enough of SCS and their appalling service about 5 months ago, now it’s just getting ridiculous.

Delivery only a little late. Men were very pleasant & helpful.

Sofa was meant to be delivered on the Thursday, but was cancelled 1 hour prior to the delivery time that was sent by SCS. The next available delivery was then scheduled for Thursday the following week, after calling up the best they could do was move this forward by 1 day to the Wednesday. Email was sent to the store but got no reply or Acknowledgment from them.

Delivery team that arrived on the day were very friendly and set everything up perfectly without any issues.

DX couldn't get my sofa in my LR had to leave on my drive.... Just as well not raining and then my partner had to take sofa apart when home from Work with a friend and get it into my LR. 2 DX delivery men could barely lift it didn't know sofa could open at storage area on bottom I thought they had broke it had to put a strap on it to keep shut. Not a great experience for a £2k sofa. Should maybe stick to training own drivers who know the product rather than using Contractors. Not impressed.

Great fast efficient service , delivery drivers were lovely and done a great job being careful with my new sofa which I absolutely love it is stunning

We were really looking forward to our new 3 piece suite. When it arrived it was absolutely stunning. A big shout out to the guys who delivered my suite as they were very careful, polite and cheery.

Sandra in Uddingston helped us find our now corner sofa. Sandra was a great help ensuring the sofs we picked was able to fit in our house and explained all the fabric and colours we could choose from. Very happy with the service.

Our delivery experience today was great, information the night before with a time window, a text the next morning early to confirm this time and a call to say we will be there shortly, this is perfect for those of us that can't be around for a delivery at all times, the delivery guys were helpful and polite, couldn't fault the delivery.

Jason was very helpful today . Ihe couldn't have done enough

Delivered as planned

Jason was very helpful without being overbearing. He explained all the options and we had a good experience.

Helped by Jason to pick a sofa - great service. Informative and helpful. I was worried when going in that I would be under pressure to make a purchase but this couldn't have been further from the case. Jason answered all my questions and gave me space to come to a decision. What I thought was going to be a nightmare was the complete opposite. Delighted with service and purchase.

Fantastic service from Jason.