Recently purchased a sofa here and had a very easy experience. Spoke with a helpful gentleman by the name of Ukeme, who answered all of the questions we threw his way but also gave us enough space to... See more
Location
Switch locationLakeside Retail Park, West Thurrock Way, RM20 1WN West Thurrock, Essex,, GB
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See what reviewers are saying
All very good but astonishing that poltronesofa don’t provide fabric samples either in store or on line. I don’t even mind paying for one. Its difficult to match other furnishings without a sample We... See more
Company replied
The sales people on the floor were very helpful and efficient . However when spending vast amounts on furniture l found it inexplicable that you are not able to provide a small of the fabric selected... See more
Company replied
I have recently purchased a sofa and 2 chairs from the lakeside store. The staff are all polite and helpful. The choice and price of sofas was very competitive and the quality is good. Zee did a... See more
Company details
About poltronesofà - West Thurrock
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Lakeside Retail Park, West Thurrock Way, RM20 1WN, West Thurrock, Essex,, United Kingdom
- 01708 685560
4.6
Excellent
2K reviews
Asks customers to review
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Reply from poltronesofà - West Thurrock
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I was greeted at the front door and…
I was greeted at the front door and shown sofas in my price range without bring coerced to purchase outside of my budget.
Most helpful staff.
January 11, 2025
Reply from poltronesofà - West Thurrock
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Chris at the lakeside branch was very…
Chris at the lakeside branch was very attentive to our needs also very kind, helpful and not pushy
January 11, 2025
Reply from poltronesofà - West Thurrock
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Good salesman
When my husband and I entered the shop we were greeted by Raj, he was friendly, but not pushy. We liked a couple of sofas and Raj talked us through material choices and the different types of cushion fillings. We didn’t know that you can have any sofa covered in any of the wide range of materials. Another bonus is it is free delivery at the moment! Very pleased with our purchase. Thanks Raj
January 9, 2025
Unprompted review
Reply from poltronesofà - West Thurrock
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - West Thurrock
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Absolutely terrible
Absolutely terrible, how is ScS even on check a trade ?We have had a terrible experience from ordering a sofa at the beginning of September to having no sofas over Christmas, having let our old ones go after they confirmed a delivery date. Subsequently 2 more delivery dates were given and then cancelled. After 4 months of being messed around, we had to request a refund and start all over again, and that will definitely not be with ScS. Poor customer service, we actually want to give them no stars.
December 23, 2024
Unprompted review
Reply from poltronesofà - West Thurrock
Good Morning John,
Thank you for taking the time to leave us your review, I hope you are well.
I am sorry that you have been notified of a delay on your order and I can completely understand how upsetting this must be for you. This is not the outcome that we had wanted for any of our customers and cant apologise enough that this has happened.
Please could you send a screenshot of your review to socialmedia@scs.co.uk along with your postcode and first line of address so we can locate your account and look into this for you.
Kind Regards
Sophie
Customer Experience | ScS
The salesman was extremely helpful and…
The salesman was extremely helpful and very polite
December 3, 2024
Reply from poltronesofà - West Thurrock
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A mixed review !
The purchase of our sofa at Lakeside was not pleasant at all. We were sold this leather sofa priced at just under £3000 using high pressure sales techniques. Fortunately we were decided on what we wanted so it did not matter how quickly we were expected to commit to this big purchase. The thing I noticed was the manager and sales person, both mature men were playing out an act, saying they could give me some discount if only I made the purchase instantly. I found it very unprofessional that they were selling a sofa and they did not bother to ask the customer if it would fit in the living area rather than sell me everything I did not ask for, like insurance and a cheap care kit.
On to a more positive note, the delivery operatives were extremely polite and professional. They kept me informed of their arrival at all times. They set up the sofa and took all the packaging away.
I could not commend these guys enough.
P.S ScS’s customer service number is useless, you can never get through. The online tracking is also a gimmick that has never worked.
September 15, 2024
Unprompted review
Reply from poltronesofà - West Thurrock
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I haven’t received my sofa yet so why…
I haven’t received my sofa yet so why are you asking me to review.
December 14, 2024
Reply from poltronesofà - West Thurrock
Good Morning Richard,
I hope you are well and thank you for your review.
I am sorry to see that you have rated us as 1* on this occasion.
At the moment your order is estimated to arrive with us around 27/12/24. As this is an estimate the date may change however once ready for delivery we will contact you with the first available date.
We would lobe for you to come back and review us again at that time.
Thank you for your order with us.
Kind Regards,
Lynsey - ScS Social Media Team
Still not had delivery
Still not had delivery. Months ago. Will have to look up the deets plus sent an email no reply.
December 13, 2024
Reply from poltronesofà - West Thurrock
Good Morning Vivien,
I hope you are well and thank you for taking the time to leave us your review.
Please accept my apologies that you are waiting on an update regarding your delivery date. I can understand why this may be disappointing for you.
I have chased this up today and we will contact you as soon as we have a response back.
Many thanks
Lynsey - ScS Social Media Team
Ordered a 2 & 3 Seater sofa in August…
Ordered a 2 & 3 Seater sofa in August 2024. Keep getting emails to delay, delay, delay delivery. I have been emailing customer support but they never reply.
Its now Mid December 2024 and received a further email to say it will now be delivered 2025. Joke of a company, do not reply to emails or telephone calls. Also refuse to refund deposit. Go else where
UPDATE...
After 4 month wait and still no sofa (expected to be a further month) I finally got a phone call today to say they agree to cancel my order and refund my deposit of £500. Let's hope it don't take another 4 months for refund!
December 12, 2024
Unprompted review
Reply from poltronesofà - West Thurrock
Good Afternoon Ken,
I hope you are well and thank you for your review.
Firstly, I would like to deeply apologise for the inconvenience this may have caused. I can completely understand your frustration on the matter.
Unfortunately, we are currently experiencing delays with our orders.
So we can take a look into this further, please send a screenshot of your review with your order number or address and postcode to socialmedia@scs.co.uk.
Many thanks,
ScS Social Media Team
Reply from poltronesofà - West Thurrock
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
SCS AVOID AVOID AVOID
AVOID AVOID AVOID- purchased in August, paid when requested due to imminent delivery in October. Several promises of updates, call backs etc. management hiding behind emails and not making or taking calls, leaving customer service representatives to deal with enquiries but with no access to information.
Advised that furniture n transit from Wales to Basildon on the 18th November but now noone can find out where it is. 2 & 3 seat sofas, surely not that easy to lose.
Cancellation managers appear releived when dealing with potential refunds, very cohersive and almost desperate to get another unhappy customer off the list.
December 4, 2024
Unprompted review
Reply from poltronesofà - West Thurrock
Good Morning Tony,
Thank you for your further review.
I have replied to you a little earlier this morning and can see that you have now spoken with a manager and a further call back has been set to discuss your complaint further.
Take care and we look forward to speaking with you.
Kind Regards
Lynsey
Customer Experience | ScS
AVOID AVOID AVOID
S0021-1000021377
SCS AVOID AVOID AVOID
So, an update regarding delivery on the 1/12 to the distribution centre and the eagerly anticipated call to arrange delivery.
Neither happened (again).
Press 1 to keep your place in the queue and we will call you back. That didn’t happen either.
The conclusion today having spent an abnormally long time on the phone getting nowhere. The suite that we were told was in transit from Wales to Basildon is lost (not the words used by SCS) they just say that they are not sure where it is. (Maybe it’s not lost, just mislaid!)
Strange thing though, SCS jump at the chance and respond extremely quickly to cancel an order rather than assist with the actual delivery.
I wouldn’t really trust them to manage the logistics for the delivery of a foot stool.
Look out for the next instalment of this saga, sure to be full of lies, failed promises, general buck passing and confusion.
December 4, 2024
Unprompted review
Reply from poltronesofà - West Thurrock
Good Morning Tony,
I hope you are well and thank you for your review.
I am very sorry for your experience with us so far, I can completely understand how disappointing this must have been for you.
Looking over the order I can see that you have spoken with one of our managers a little earlier this morning and a further call back has been set to discuss how you wish to proceed.
Kind Regards
Lynsey
Customer Experience | ScS
Great delivery crew.…
Guys came in after taking my advice to come round to the back. They looked where the pieces were going, unwrapped them and then took all the packaging away then photographed some damage for their report. They then connected all the plugs and checked everything was working.
December 2, 2024
Unprompted review
Reply from poltronesofà - West Thurrock
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
i found that the person who served me…
i found that the person who served me was quite pushy,and followed me around the showroom all the time,made me feel uncomfertable
November 23, 2024
Reply from poltronesofà - West Thurrock
Good Morning Ms Gilbane,
I hope you are well and thank you for your 3* review.
We do expect that the team in store are friendly and helpful at all times so I am very sorry if this did come across in a pushy manner at any time, and for how this made you feel.
This is not the experience that we would want for our customers and I will certainly pass on your feedback to the store so that we can improve on this moving forward.
Thank you very much for your order with us.
Kind Regards
Lynsey
Customer Experience | ScS
Excellent service
The gentleman who helped me with my choice of sofa was very knowledgeable, and patient, nothing was too much trouble. I think his name was Chris.
November 27, 2024
Reply from poltronesofà - West Thurrock
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very poor customer service
6 days ago I was told I would get a call back, I am still waiting, still nothing has changed no updates available on the website, no call back, still hours to wait on the phone to get answered, nearly a week later and still no further forward, only bonus is you have my money and you are earning interest…
What do I need to do to get an update?
#neveragain
November 26, 2024
Unprompted review
Reply from poltronesofà - West Thurrock
Good Morning Lucy,
I hope you are well and thank you for your 1* review.
I am so sorry to see that you have been waiting on an update for your order.
At the moment your furniture is estimated to arrive at our Distribution Centre on 29/11/24. Once we have confirmation that this has arrived then we will contact you with the first available delivery date.
Please accept my apologies that you have not received the service that you deserve as a valued customer.
We look forward to speaking with you soon.
Kind Regards
Lynsey
Customer Experience | ScS
Great service
Great service from the delivery team, really happy of their work. Thank you!
November 14, 2024
Unprompted review
Reply from poltronesofà - West Thurrock
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service and quality of sofas
Charlie and Chris very friendly delivery guys who kept us notified of arrival time . Delivered it very carefully then unpacked / assembled and helpfully moved sofas as required .
Furniture delivered on day arranged and within timescales advised too .
Sofas are lovely colour and great quality .
Very helpful and informative staff at store too .. showing us different options and offering suggestions which helped us choose sofas . We didn’t need to go anywhere else to look .
November 8, 2024
Unprompted review
Reply from poltronesofà - West Thurrock
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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