All very good but astonishing that poltronesofa don’t provide fabric samples either in store or on line. I don’t even mind paying for one. Its difficult to match other furnishings without a sample We... See more
Company replied
Lakeside Retail Park, West Thurrock Way, RM20 1WN West Thurrock, Essex,, GB
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All very good but astonishing that poltronesofa don’t provide fabric samples either in store or on line. I don’t even mind paying for one. Its difficult to match other furnishings without a sample We... See more
Company replied
I have recently purchased a sofa and 2 chairs from the lakeside store. The staff are all polite and helpful. The choice and price of sofas was very competitive and the quality is good. Zee did a... See more
The sales people on the floor were very helpful and efficient . However when spending vast amounts on furniture l found it inexplicable that you are not able to provide a small of the fabric selected... See more
Company replied
Well what can I say, as soon as I walked in the guys met you at the door welcomed you then left you to view without pestering you. Then when it came to taking our order they explained everything woul... See more
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Written by the company

Lakeside Retail Park, West Thurrock Way, RM20 1WN, West Thurrock, Essex,, United Kingdom
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Delivery guys arrived within time slot and were so professional. They were friendly took care of my furniture and would definitely recommend yourselves for anyone wanting a professional experience
Buying the sofas was quite straight forward. The worker was very helpful and gave us a lot of information and made sure he was always doing the right thing and we were happy with the purchase.
We were kept informed about the delivery . The men delivered on time, were polite and helpful and unpacked the sofas for us.
Was able to create my perfect sofa in the most gorgeous fabric I've ever seen. Delivery was a week earlier than expected and easy to track throughout, drivers communicated regularly and the entire experience was seamless.
great service thank you, delivery people were great serviced very respectful
I had a really great experience there. A special mention to Mr Ukeme who took the time to give me all information on the bed sofa I was looking for and also answering to every question that I have. Highly recommend this shop. And the staff are very kind and welcoming
Delivery was quick,love that I could track them on their route.guys brought the sofa in no problem assembled and cleaned up with in a matter of 15 minutes
Received an email and text the night before delivery with a 5 hour time slot. Received another email before 7am on day of delivery with a link to track the drivers and with a closer time slot and a phone call when they were on their way. Perfect handoff and we’re only in my home for 15 minutes building my new sofa.
Went the lakeside store..was served by Zee..he was the most helpful..polite..patient salesperson..we were offered a cup of tea and bottled water..which was much appreciated..I choice of sofa's was exceptional..hence to say we get our new sofa October.
Delivery was an hour earlier which was great the young man was a wiz at setting up the sofas and situation them where wanted them he also tested all recliners to make sure they were working OK.
The sofas themselves are comfy but hard to get use to for my hubby who can't sit sill feet up feet down sit in slouch etc haha all in all we are happy and I find them very comfy as I have issues with my vack so these are perfect for me it was were waiting three months for them to be delivered
Excellent service we had been to dfs prior to our visit and the sales staff were disinterested. Here we they were very helpful, not pushy just as service should be. Ukeme the main salesman was first class.
Delivery was bang on-time as per their txt messages. 2 very helpful operators who quickly assembled our furniture and positioned it exactly as we required.
5 star service. Will definitely use again and happily recommend to all.
From the beginning to end the crew was very polite and professional and tidy in their handling of the furniture
Well satisfied with the settee , John & Paul who deliverd it was was very good in setting it all up could not ask for more
Went into the showroom to see if what we liked online measured up - it did and there was no pressure at all from the sales team to make an instant decision. Delivery time frame was explained and furniture was actually ready for delivery a week before the expected date. This worked well for us and the delivery team were great too - kept us updated on arrival time. Spot on service all round.
Very positive experience, very friendly staff, helpful and knowledgeable on the subject
The sales man was wonderful and the delivery guys were good too.
The sofa is absolutely beautiful and incredibly comfortable. I love it! The delivery was smooth and efficient, and the two gentlemen who delivered it were professional, friendly, and helpful. Overall, a great experience from start to finish.
Overall we had a very good experience from ordering in store to being advised of delivery date. The team delivering and installing suite were excellent. The only downside was the tracking system which advised delivery between 2.50 and 3.20 and didn’t refresh. At 5.00 I rang for an update which wasn’t forthcoming other than to say delivery was still scheduled. It arrived at 7.30. Very pleased with suite, poor communication was disappointing.
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