poltronesofà - West Thurrock Reviews 

2,244
TrustScore 4.5 out of 5

4.6

Lakeside Retail Park, West Thurrock Way, RM20 1WN West Thurrock, Essex,, GB


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Rated 4 out of 5 stars

All very good but astonishing that poltronesofa don’t provide fabric samples either in store or on line. I don’t even mind paying for one. Its difficult to match other furnishings without a sample We... See more

Company replied

Rated 5 out of 5 stars

I have recently purchased a sofa and 2 chairs from the lakeside store. The staff are all polite and helpful. The choice and price of sofas was very competitive and the quality is good. Zee did a... See more

Rated 4 out of 5 stars

The sales people on the floor were very helpful and efficient . However when spending vast amounts on furniture l found it inexplicable that you are not able to provide a small of the fabric selected... See more

Company replied

Rated 5 out of 5 stars

Well what can I say, as soon as I walked in the guys met you at the door welcomed you then left you to view without pestering you. Then when it came to taking our order they explained everything woul... See more


Company details

  1. Furniture Store

About poltronesofà - West Thurrock

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Lakeside Retail Park, West Thurrock Way, RM20 1WN, West Thurrock, Essex,, United Kingdom

  • 01708 685560

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,244)

17,727 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Buying the sofas was quite straight forward. The worker was very helpful and gave us a lot of information and made sure he was always doing the right thing and we were happy with the purchase.

July 16, 2026
Rated 5 out of 5 stars

Fantastic

Was able to create my perfect sofa in the most gorgeous fabric I've ever seen. Delivery was a week earlier than expected and easy to track throughout, drivers communicated regularly and the entire experience was seamless.

July 18, 2026
Rated 5 out of 5 stars

I had a really great experience there

I had a really great experience there. A special mention to Mr Ukeme who took the time to give me all information on the bed sofa I was looking for and also answering to every question that I have. Highly recommend this shop. And the staff are very kind and welcoming

July 17, 2026
Rated 5 out of 5 stars

Will definitely recommend!

Received an email and text the night before delivery with a 5 hour time slot. Received another email before 7am on day of delivery with a link to track the drivers and with a closer time slot and a phone call when they were on their way. Perfect handoff and we’re only in my home for 15 minutes building my new sofa.

July 16, 2026
Rated 5 out of 5 stars

Comfy and worth the wait

Delivery was an hour earlier which was great the young man was a wiz at setting up the sofas and situation them where wanted them he also tested all recliners to make sure they were working OK.
The sofas themselves are comfy but hard to get use to for my hubby who can't sit sill feet up feet down sit in slouch etc haha all in all we are happy and I find them very comfy as I have issues with my vack so these are perfect for me it was were waiting three months for them to be delivered

July 14, 2026
Rated 4 out of 5 stars
poltronesofà - West Thurrock logo

Reply from poltronesofà - West Thurrock

Good Afternoon Eva,

I hope you are well and thank you for your review.

I am pleased to see that you had a positive experience with us on your recent visit to store.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Delivery was bang on-time as per their…

Delivery was bang on-time as per their txt messages. 2 very helpful operators who quickly assembled our furniture and positioned it exactly as we required.

5 star service. Will definitely use again and happily recommend to all.

July 5, 2026
Rated 5 out of 5 stars

Happy customer

Went into the showroom to see if what we liked online measured up - it did and there was no pressure at all from the sales team to make an instant decision. Delivery time frame was explained and furniture was actually ready for delivery a week before the expected date. This worked well for us and the delivery team were great too - kept us updated on arrival time. Spot on service all round.

June 30, 2026
Rated 5 out of 5 stars

Overall we had a very good experience…

Overall we had a very good experience from ordering in store to being advised of delivery date. The team delivering and installing suite were excellent. The only downside was the tracking system which advised delivery between 2.50 and 3.20 and didn’t refresh. At 5.00 I rang for an update which wasn’t forthcoming other than to say delivery was still scheduled. It arrived at 7.30. Very pleased with suite, poor communication was disappointing.

July 2, 2026

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