Excellent service and advice from the staff at the Worthing Branch. Lovely sofa, very pleased with the quality.

How embarrassing this must be for a major furniture supplier to.have it's on nation wide Facebook padge.
Loaded with complaints about SCS shocking customer aftercare

This with their non.independent engineers Emmeria group

Lovely, non- pushy and helpful staff. Ordered a sofa bed in one of their amazing colours - great range to choose from!

We paid an expensive delivery fee so why were the delivery men asking for more money to get our sofa inside? Feels like a bit of a scam. Poor from SCS given the amount of money we spent there

Very helpful salesman. Not hard sell .
Very polite and good at his job.

The meet and greet by Andrew was first class. He gave us a brief of the store layout and was first class in his manner. Willing to help with details on the product without being pushy. Thank you and well done Andrew. A most enjoyable experience.

Will let you know my experience when the goods are delivered.
I dont understand that the company I used in Worthing has not got a Direct Telephone line to speak to someone.Do not think that this acceptable.

Excellent staff at the shop in Worthing, super helpful. I did need to call their customer services and it is very difficult to get through, a long wait and the call back function did not work. It was quicker for me to drive to the store where the staff quickly addressed the issue. Delivery was great, easy to track as able to see where the lorry is. The delivery people Taha 1, parked thoughtfully, checked the access way and were very careful not to damage wall/door frames. They assembled the furniture and took away all the packing, super efficient. Happy with the furniture, no damage, clean etc. I would recommend SCS.

Andrew was an absolute delight to be served by. He was patient - we'd had many, many questions, and we changed our minds several times. But nothing was too much trouble.

He was knowledgeable - he knew his sofas!

And very helpful - the coffee was good!

The delivery guys were polite and efficient. They were paying attention to the furniture and our property
Couldn't be better

The store looked great, very clean. Staff very welcoming. Andrew was very personable and listened to our needs finding us the perfect sofa for our conservatory.

The furniture is very comfy, Rich & Dean who delivered it were good, the salesman in the store was really helpful.

One star is being far too generous, if I could give zero I would!
The service & communication has been absolutely awful.
I ordered my sofa 19 January, it was due to be delivered 21 February but the dates keeps being put back and I’m currently on 14 May!!
DO NOT PURCHASE FROM SCS!!!

Our 3 Piece Suite arrived exactly when we were told it would. We were given the date for delivery and were frequently informed regarding the delivery time. Dean and Perry?? who did the delivery were very efficient and although it was extremely difficult for them to manoeuvre the suite in order to get it in they were amazing . We are very pleased with the quality and comfort overall, and wouldn't hesitate to recommend SCS to All.

I recently visited ScS in Worthing, and I couldn't be more pleased with my experience! From the moment I walked in, I was greeted by Andrew who was friendly knowledgeable and fun to deal with. He helped me find the perfect sofa for my home. They had a wide variety of styles, colors, and fabrics to choose from, which made the decision-making process so much easier. Great service, great products, and overall an exceptional experience!

Lovely Staff didn't feel pressured to buy anything

Endless delays after taking deposit , the call center ‘support’ is totally inept and impossible to communicate with. Huge numbers of dissatisfied customers posting complaints on social media does not do anything to install confidence to continue with purchase after multi delivery date set backs. Even visiting store multi times ( impossible to call) results in no effective action to resolve this unprofessional mess . Do scs even want my business or just my deposit ??? These delays have stopped me fully occupying my new house and costing me time and money . Very unhappy customer here .

Reply below fails to answer the complaint . Email me !!!!

Worst service imaginable. They broke the ex display sofa I ordered. Instead of returning my money straight away, they've held on to more than £1300 for over a month. I would never use them again and, as a solo parent, it's caused me significant financial hardship. Customer service line is awful. Long waits and minimal effort to return calls or resolve the matter.

My order for new sofa. Was delivered with care and attention. Delivery team messaged and called to confirm my time slot