poltronesofà - Wrexham Reviews 

792
TrustScore 4.5 out of 5

4.7

Unit 4 Wrexham Central Retail Park, Bradley Road, LL13 7SU Wrexham, Denbighshire,, GB


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See what reviewers are saying

Rated 4 out of 5 stars

I walked through the door and was immediately attended to by Suzanne, an extremely friendly, helpful, and patient (!) young lady, fortunately at Wrecsam that day rather than her usual Aintree establ... See more

Company replied

Rated 5 out of 5 stars

The delivery team were amazing from.start to finish by phoning us with updates, really friendly spoke to us about the sofa and told us all the features were clean and tidy by taking all rubbish away c... See more

Rated 5 out of 5 stars

The delivery was made on the date promised. The delivery crew were very professional, polite and friendly. The furniture was pristine. A very good experience overall.

Rated 5 out of 5 stars

What a beautiful sofa and fantastic service to match! Cant fault our sofa, and such a lovely addition to our home! Thanks to the team in Wrexham!


Company details

  1. Furniture Store

About poltronesofà - Wrexham

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 4 Wrexham Central Retail Park, Bradley Road, LL13 7SU, Wrexham, Denbighshire,, United Kingdom

  • 01978 268170

4.7

Excellent

TrustScore 4.5 out of 5

792 reviews

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4.7

All reviews

(792)

16,455 reviews in the last 12 months

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Rated 5 out of 5 stars

Worth the wait.

The actual date was delayed by over two weeks, but the delivery was very professional. We were informed of the estimated time of delivery and were updated throughout the day. the sofa and chair were brought into the house carefully and we were given all the necessary information. The men were very polite and respectful.

April 22, 2024
Unprompted review
poltronesofà - Wrexham logo

Reply from poltronesofà - Wrexham

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Excellent service from the staff

Excellent service from the staff. Was impressed with the quality of the chairs we bought. Overall a fantastic experience

April 7, 2024
poltronesofà - Wrexham logo

Reply from poltronesofà - Wrexham

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Just had a sofa and arm chair delivered…

Just had a sofa and arm chair delivered by Alex and Andy! So helpful couldn’t have asked for a better delivery. Went above and beyond with there services.
Very happy with product and services received

April 18, 2024
Unprompted review
poltronesofà - Wrexham logo

Reply from poltronesofà - Wrexham

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars
poltronesofà - Wrexham logo

Reply from poltronesofà - Wrexham

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Steven was very knowledgeable and took…

Steven was very knowledgeable and took time to listen to our needs and suggest relevant options

April 14, 2024
poltronesofà - Wrexham logo

Reply from poltronesofà - Wrexham

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars
poltronesofà - Wrexham logo

Reply from poltronesofà - Wrexham

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Great customer service from SCS

Very pleased indeed. The lady that dealt with us was very pleasant, helpful and informative. Can’t wait to receive our leather suite.

April 2, 2024
poltronesofà - Wrexham logo

Reply from poltronesofà - Wrexham

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Highly recommend

Highly recommend! Delivery lads assembled the sofa and took away the rubbish in no time.

March 21, 2024
Unprompted review
poltronesofà - Wrexham logo

Reply from poltronesofà - Wrexham

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 1 out of 5 stars

Don’t trust scs 5 months now for a delivery even if they stick to this date

Just had a call saying the delivery won’t be delivered on the 21st March as it’s only getting to the warehouse tomorrow and hasn’t had anything done to it as in spray whatever thst is. So we are on Tuesday and they are now saying it’s not going to happen 48 hours before!!!!!!!! They then said it would be the 25 th which is the date I can’t do. They have now said April delivery. This must be a Guinness world record for how to build a two seater sofa the slowest ever 5 months for a simple two seater. People if you read the oh aren’t scs fantastic you will see the sales etc names being mentioned which can anyone here remember the name of the person selling you your last suite it’s all made up. This company needs reporting to the trading standards for misleading and mis selling a product knowing it’s going to be late

March 19, 2024
Unprompted review
poltronesofà - Wrexham logo

Reply from poltronesofà - Wrexham

Good Morning Michelle,

I hope you are well and thank you for taking the time to leave us your review.

We are sorry to see that your delivery is taking longer than expected to arrive. As all furniture is made to order this does come with a lead time for delivery however we apologise for any inconvenience caused.

If you require any help then please send us a screenshot of your review and your order number or address and postcode to socialmedia@scs.co.uk.

Many thanks,
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

My sofa was delivered on time

My sofa was delivered on time. The delivery men were friendly and polite and respected my home. They unwrapped the sofa and put it in my living room and took away all rubbish. I received a phone call with expected time. Excelent service.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Holly was fantastic

Holly was fantastic! She was clear and concise on any questions we had. She made what we were buying and went through all additional features. Overall a comfortable and easy experience thanks to Holly.

March 16, 2024

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