poltronesofà - York Reviews 

1,177
TrustScore 4.5 out of 5

4.7

Clifton Moor Rtl Park, Horizon Court, Unit 2 Stirling Rd, YO30 4XZ York, North Yorkshire, GB


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Rated 5 out of 5 stars

every single member of staff i dealt with was amazing, super helpful and so polite. We ordered from the York branch and Rob was super knowledgable about what the company was selling. We ended up comin... See more

Rated 4 out of 5 stars

Two guys were very good. Sofa was assembled very quickly The only criticism is they did not put overshoes on and we have just got a new carpet- so didn’t appreciate their big boots on the new carpe... See more

Rated 5 out of 5 stars

We visited the store at Clifton Moor York. Our first point of contact was Lee who explained how the store worked and left us to browse knowing we could ask him for help with anything we needed. We'd v... See more

Rated 4 out of 5 stars

Good selection to choose from at York and staff very helpful in store, telephone service poor, you cannot get through! Delivery cost should be shown with price of goods as it’s pricey. Delivery expe... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - York

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Clifton Moor Rtl Park, Horizon Court, Unit 2 Stirling Rd, YO30 4XZ, York, North Yorkshire, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,177)

17,433 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Lee

Excellent service from Lee who was very friendly and helpful, gave the right amount of information and options, but also gave us space and time to talk by ourselves and make the right decision.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 service from Lee

Just bought our first sofa from Scs. Lee gave us great service. He was great help with making sure we were 100% happy. 10/10 service. And must add its the best smelling/clean shop we’ve ever been in.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service - York Clifton Moor store - Wayne

Wayne was welcoming and knowledgeable. Wayne helped by offering useful information, but without interfering, giving me chance to look round the store at my leisure. I appreciated the information Wayne provided, as this helped me narrow down the various product options. Wayne was calm, polite and happy to help with any questions, kindly explaining anything required. Wayne listened to my requirements and gave helpful information based on that, rather than making recommendations which weren’t in line with what I’d asked for (which I’ve unfortunately had elsewhere). Without being intrusive, Wayne offered to show me how the various chairs and sofas worked and what they could do, which I appreciated as there are new features since I last looked. At the end of my first visit, Wayne put together a quote and I was able to go away and think about it. I asked for a follow up call to go through the final option and Wayne was happy to arrange this with me around my work. I then went back in to store on a second visit to place the order. Wayne made sure I was happy with all arrangements and went through everything without any pressure. I had a pleasant, positive and stress free experience from start to finish. I have ordered a sofa and chair and feel confident they’re the right ones for me. I would definitely recommend.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from beginning to end

Myself and my partner attended ScS York looking for a new sofa for our new house, the choice was extensive but was approached by Wayne, he was extreamly attentive yet not intrusive, he helped us pick out the ideal sofa and chair and the colour, in total spending about 2 hours woth us over two days. The entire process of purchasing it was explained well reducing any stress of payments, excellent customer service. Fast forward 12 weeks when it was due to be delivered, Dave and Melvyn arrived and were very helpful, both the chair and sofa were large and they were able to ensure that no accidental damage was caused, which none was due to the size. All in all a brilliant delivery. Would highly reccommend ScS York, Wayne, Dave and Mervyn. Thank you.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Superb

Superb, friendly, patient and gave good advice, especially George. Andrea lovely and chatty. Would highly recommend please visit the store .

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

ScS at Clifton Moor I highly recommend

ScS at Clifton Moor I highly recommend.
Store Manager Andrea went beyond helping us.
Moving future around, answering so many questions with a smile.
Thank you Andrea and looking forward to delivery of our four swivel leather chairs.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Really good experience in York

Really good experience in store in York with Wayne. Helped us pick the right colour and fabric style. Explained everything in detail- really smooth buying experience!

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

New sofa

Andrea the store manager served us and was outstanding very understanding about what we required and put a lot of effort in getting us the right sofa

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Cannot recommend ScS enough

Cannot recommend ScS enough, especially Andrea! Great service from start to finish! Very happy with our new sofa and can’t wait to have it delivered! Anyone looking to buy a sofa I’d definitely recommend going here!

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing services

I walked in, no pressure but an acknowledgement was sent my way.

I was in the York store, serverd by lee.

Very professional and answered every question I had.

May 11, 2025
Unprompted review
Rated 5 out of 5 stars

After visiting several furniture stores…

After visiting several furniture stores in York, we landed at SCS, looking for an electric recliner that wasn't HUGE...
The salesman at SCS was helpful and charming without being overbearing, and suggested we try the chair we eventually bought. SCS was a very pleasant end to what had generally been a not-so-great experience..

April 19, 2025
Rated 5 out of 5 stars

Great service at York

On entering the store Wayne (York) greeted us and was helpful in pointing us in the direction of what we were after giving us the options of customising to our needs and answering all our questions.

May 5, 2025
Unprompted review

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