There was a lovely smell entering the showroom and the staff were good knowledgeable and let you look around first.

We were greeted by Lee at the store on Clifton Moor, York. He was very helpful and not at all intrusive, allowing us to walk around and look at the reclining chairs at leisure. When he saw we were keen on one of them he explained the features and gave us plenty of time to wander around and choose a colour for the chair. It wasn't cheap but is needed for a family member with medical needs and we feel we have made the right choice. Delivery time is around 12 weeks but that's fine, we are happy to wait for it.

Experience was excellent, looked after us well

The service was excellent the sofa is cmfotabe and is of top quality we are very pleased and would recommend the company.The delivery service was also very good and very prompt.

Furniture arrived on time and as specified. Delivery personel arrived within time slot sent to us. They were courteous, quick and efficient in setting the sofa up and explained the controls.
The sofa met our expectations and the quality of workmanship appeared to be excellent.

After being let down by another company who delivered us a faulty sofa & footstool 🫣 that i was returning for a full refund we weren't looking forward to the task of going through the task of finding/choosing a replacement and was dreading hiw long delivery was going to take as knew we would be without a sofa etc for a few months 😬
The York Clifton Moor Store was immaculate, not overly fragranced [a big thing when you have allergies]. Staff not pushy, we had in mind [and had a list] of sofas we wanted to look at. We had a stroll round then was approached by [I think Ben]a member of staff who was smartly dressed etc. He was polite, friendly and chatty without being overly familiar, which we loved. He explained the care cover in detail but was not pushy about us purchasing it, though we did choose to do so. 🤩
We explained what we wanted, had a sit on a few of the sofas on our list.
We actually chose a sofa and large footstool from 2 different ranges once we were assured the leather would match perfectly by the staff member.
Decided which we wanted, was given a price, then some time to think it over and decide between the two colours of leather we liked. The staff member not only showed us the colour samples but found sofas /chairs in store in that shade of leather sofa that we could see an actual item in that colour leather.😍
Only negative is the long wait for our order to be made & delivered.🥺

Just waiting for the actual sofa & large storage footstool now!?

The two gentlemen who delivered and built our sofa were extremely polite and professional. Great experience

Helpful and friendly staff. This is the second time I’ve purchased a sofa from this store, mostly because of the staff, and the price was great

Great assistant explained all I needed to know
Just waiting for delivery 12weeks

Good welcome, polite,informative. Wayne did well.

Very welcoming good furniture display.
Staff very knowledgeable about the product, especially Rob ,Great character good sales man.
Thank you.
Chris snow.

We went to store to look at footstools was greeted on arrival but left to look and then got the guy gave him my info on the colour of my sofas I bought last year I asked a few questions which were answered efficiently and also advised of the offers the store had I made my decision and was assisted to finalise my purchase promptly

Really happy with the service we have received the delivery team were really good and friendly.

Just a great service from start to finish , from Lee in the York store, who was super helpful with nothing was too much trouble to the great delivery guys who had both my 3 seater power recliners unpacked and in situ in less than 20 minutes. 5* all round.

Our furniture was delivered on time by two great guy's, Mathew and Glynn.
They were polite and courteous and had our furniture in the bungalow and built up in no time.
We are really pleased with furniture and the delivery.
Thank you

Very welcoming staff,no pressure selling,able to browse and inspect furniture,test seating,clear prices. Thanks to George for his assistance. One negative was high charge for delivery,so had to organise my own.

Overpowering air freshener in store.
I would have loved to have gone in ( I tried two different stores - Leeds and York) and both had the most overpowering air freshener I had to leave. It was so bad I got a migraine and I haven't had a migraine in over 5 years.

Very helpful staff, found my sofa with ease.
Perfect..
Found what I wanted ..