Excellent supplier with excellent customer services. Sent me what I ordered quickly for a fair price (unlike some others that I have dealt with). Patient Customer service with Zoe dealing with my st... See more
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Can you give a 6 out of 5?!?! Came across Sealants and Tools Direct during a search for a garden slasher. Great price and paid a very reasonable non urgent courier. Flippin' heck, the shlas... See more
Company replied
Placed an order for an 18v silver line drill Inc 2 batteries,an update on product I already own. Heavily reduced price, paid with PayPal,option on payment. 10 days ago, no drill , chased by emai... See more
I placed my first order with this company on Wednesday night, and it was delivered Friday morning, but better yet, it was sent in a very sturdy cardboard box, and the items inside (mainly 600ml seal... See more
Company replied
Company details
Written by the company
We have been established for many years selling Silicone Sealant, MS Polymer sealants & adhesives, Expanding Foams, Tools, Wood flooring adhesives & Many other Building and garden products. We have now developed our product range and to further enhance the services we provide our clients. We have an excellent base of suppliers such as Dow Corning, Geocel, Everbuild/Sika, Soudal & Bostik to name but a few. You can benefit from our excellent product range and services that we provide.
Contact info
Unit 6 A-C The Old Cider Works, TQ12 5NF, Newton Abbot, United Kingdom
- 01626 333360
- info@sealantsandtoolsdirect.co.uk
- www.sealantsandtoolsdirect.co.uk
3.8
Great
288 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
I had a really good experience with this company. From the minute I ordered, I was kept advised of progress and even received a very clear email about a slight delay - one of the items was out of stock. Received my order 2 days later. Really impressed - thank you!
August 21, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Liz
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
Simply outstanding experience
From the day of order throughout the date and time of delivery the experience has been simoly outstanding and very refreshing. Have no problem recommending this company, and should the opportunity arise in the near or distant future, I for one will not hesitate and place an order again. Well done to everyone involved, including the excellent courier choice, namely DX who kept me constantly updated with the day and time of delivery. Yes, I am a very happy chappy. Thanks
August 14, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Louis
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
Dented tins of Resiblock sealant
Bought two 5ltr tins of Resiblock sealant,
The price for each can was lower than other sellers but I can see why. When I opened the box both tins must have been packed knowingly that the tins were dented in various places.
It had nothing to do with the delivery company as the box was in one piece and no damage to it.
And I have photos to prove it.
The only good thing is the cans hadn’t leaked.
Won’t be rushing back to order from this company again if that’s the condition of the products they sell and send out to there customers.
August 4, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Gary, thanks for your kind feedback.
Tins were fine when they left us. Same condition they arrive from Sika.
Sounds like the tin did its job, as there were no leaks from the product itself.
I’m assuming you didn’t see the warning on the advert when placing?
We do have a note on the 5 litre tins advising below:
(Please note that tins may get dented in transit and this is not a reason for return please do not purchase tined products if this is an issue for yourself.)
The tin is to protect the item, which it has, and dents can happen so no need for alarm.
Hope this clears up our position on the matter and good luck with your new project.
Zoe
Sales
Would Definitely Recommend
Ordered two items — they arrived on time, exactly as described, and both had a long shelf life. Great experience from start to finish. Would definitely recommend.
July 22, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Jon
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Bella
Prompt answer and delivery!
July 3, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
Excellent price and service
Excellent price and service. Can’t rate them highly enough. I made an order and asked if I could collect the next day. Received an email to confirm was ready. When arrived I was greeted with quick and friendly service. Thanks again.
July 2, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
Colin
Started with the product I ordered out of stock i received a email from the company suggesting a alternative product took the alternative everything turned up next day done the job up to now very happy with results and service thanks
June 10, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Colin
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
Very quick delivery for project 👌🏼
June 11, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi,
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
Found it difficult to get to checkout
Found it difficult to get to checkout. Came across as a scam website. I tried to pay by PayPal as a guest but the system asked for all my address details which are automatically provided by PayPal. Anyway I just could not get to the checkout. Maybe it was my error but I am not a novice at buying on line. Please disregard this feedback if your purchases are going through without problems. Maybe the link I got from my Google search for a product sent me to a false website
June 2, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Malcom
Many thanks for your feedback.
Sorry you had issues checking out on the website, not sure why you couldn’t manage the process to be honest.
Did you call/email our sales team to advise you were having issues? If so, we could have placed order for you and arranged for invoice to be sent over asap.
We had over 1000 successful orders go through on Monday, so it does sound like you have pick up a 3rd party link somewhere along the line. Can happen on any PC these days.
I can assure you our website is a legitimate purchasing platform, and you can see we have the Google Trust Service Padlock on the website to prove it.
Google Trust Services & Trustpilot also rate us highly on their own portals so hopefully this will go some way to assuring you we are all above board and authentic.
If you would like to call us to discuss further, then please do not hesitate to use our sales number on the website.
In the meantime, could you please remove your irrelevant review as its tarnishing our proud Trustpilot score.
Kind regards
Matt Hackleton
GM
Excellent
Ordered Thursday delivered Friday excellent service such fast delivery would definitely use again.
May 16, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi,
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
Would use this company again.
Would use this company again.
Good value, phoned the company for a quick question about a product, answered promptly (and by a real person) and guy was very knowledgeable and helpful.
Ordered products and delivered in good time.
May 15, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi,
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
Patio Sealant
I was very pleased with the service I received from Sealant and Tools. The items I ordered were very competitively priced and were delivered on time and were well packaged.
I will definitely be using them again.
May 12, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi,
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Bella
Only use if you're not in a hurry and like delivery drivers.
Ordered 25L reflective paint and application kit on 28/04. The wrong paint was sent one day, the application kit on another day and the collect and replace wrong product on another day. That is 3 delivery days I waited in for one order. I finally got my completed order delivered 12/05 which is 14 calendar and 10 working days after initial order. Next time I'll use a 3 day free delivery alternative on eBay.
May 12, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi John
Thanks for your feedback, unfortunately this order was delayed at the start of dispatch due to damage into us, so sorry for the delay. Then secondly, we made a picking error, which sometimes can happen. I can only apologise for this mistake. Once we were alerted to this, we resolved it in a extremely swift manner (working around times you were available to be home).
I can see your item was collected today and delivered by the same driver, so all resolved finally.
I can assure you we dispatch over 1000 orders a day on next day basis, but haz chem items can take a little longer through the network. Even eBay is approx. 7 days at the moment due to the nature of the item.
Thank you for your patience on the matter and enjoy the rest of your day.
Matt
GM
Reply from Sealants and Tools Direct Ltd
Hi,
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Bella
Excellent customer service
Excellent customer service, I hadn't heard of this company before, looked at the reviews and thought I would give them a go. Placed my order for trellis, arrived very quickly but one as faulty with a knot breaking the lathe. E-mailed Zoe and she had the damaged one replaced with my second order. Would definitely use them again. Thanks
April 25, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi,
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Bella
Exceptional customer service from Zoe Willet
Exceptional customer service from initial enquiry through sales, to next day delivery- this company cannot be faulted !! Truly exceptional
April 10, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Donald
Many thanks for taking time to leave a review. Its nice to hear the sucess stories in a very differcult period in logistics.
So glad we could get your order moving quickly and up to Sctoland in rapid time.
The team really appreciate your kind feedback.
Kind regards
Bella
Prompt delivery
Prompt delivery!
truly next day delivery - which was a welcome relief from the over 8 days delivery of another company also promising next day! We have not used the product yet, so can not comment on it's effectiveness, but we have every hope it will work. We did try several other things - they did not work, or only on certain slabs (patio cleaner, black spot removed) - so ask me later after we tested this one! so far so good, thank you guys!!
April 10, 2025
Reply from Sealants and Tools Direct Ltd
Hi ,
Thanks for taking the time to leave a review. We appreciate your kind feedback and we are glad we could get your order to you quickly.
Hope the Patio wizard helps on your current project.
We hope to see you back in the near future
Best wishes,
Zoe
Damage Product - No Help but blame.
I ordered a 25L drum of wood treatment, and used it once after delivery (approx 5L in a 5L spray bottle). I went to use it again a few weeks later (the drum has not been moved) and it was bone dry - empty. Incredibly confused... I filled the drum with water to see if there was a leak and there was the smallest hole on the inside underneath of the drum (which had been covered in plastic wrap as i hadn't unwrapped it until now). The product had over the weeks drained completely. I notified the company as soon as i was aware to be told "Sounds like a little leak after you filled up the 5 litre sprayer. But I cant be sure" and that they wouldn't help me, as time had passed and the delivery driver hadn't reported any leaks. I replied, that it may have happened during transport/delivery or that as it was such a small leak it was not noticed or had been pooling in the plastic with photos of the tiny hole / location... and I have had no response.
This company effectively told me I damaged it myself and that was that. Why would I want to be 20L out of product and writing this on the internet?!
Avoid - take your money but offer no service.
April 8, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Afternoon Lisa
Thank you for taking the time to share your feedback with us. We value all customer reviews as they help us identify areas for improvement.
We are sorry for the 1-star rating, and we would like to express our sincere apologies for any shortcomings you may have experienced. Your satisfaction is our top priority, and we are committed to addressing any concerns or issues you may have.
However on this occasion we are unable to help with damage of a product after it has been received and POD completed of you takein in delivery at the doorstep. We have confirmed the courier didn’t have any leak in the van during the overnight trip Exeter depot to Rotherham on the 14th April. The card it was wrapped it wasn’t wet from the "leak" and received in perfect condition. I don’t like to assume anything, but the damage sounds like the tin could have been knocked when decanting (which is understanding as they are very heavy). We are sorry that you feel we haven’t addressed your concerns, but we feel on this occasion, we are unable to take responsibility for this unfortunate situation.
i understand this may not be the answer you wanted, but i hope our position is now clear.
As you have taken time to post a negative review, I’m sure we have lost you as a customer moving forward but if there is anything we can help with in the future, then please do not hesitate to pick up the phone.
Kind regards.
Matt Hackleton
GM
Absolutely recommended Sealants and…
Is my second order from Sealants and Tools Direct Ltd.
I ordered on Saturday and was delivered on tuesday, so very quick. Box of Sika Everbuild PinkGrip Dry Fix FR Dryfix Plasterboard Installation Foam and foam cleaner. I saw negative reviews , but I have never had any problems with my order.. Quick delivery and perfect stuff, Great communication! Absolutely recommended
March 5, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi,
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Bella
Very reliable
I’ve used these a couple of times now. They always respond quickly to messages and the prices are very reasonable.
February 26, 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Carl,
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future.
Best wishes.
Bella
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