Excellent supplier with excellent customer services. Sent me what I ordered quickly for a fair price (unlike some others that I have dealt with). Patient Customer service with Zoe dealing with my st... See more
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Can you give a 6 out of 5?!?! Came across Sealants and Tools Direct during a search for a garden slasher. Great price and paid a very reasonable non urgent courier. Flippin' heck, the shlas... See more
Company replied
Placed an order for an 18v silver line drill Inc 2 batteries,an update on product I already own. Heavily reduced price, paid with PayPal,option on payment. 10 days ago, no drill , chased by emai... See more
I placed my first order with this company on Wednesday night, and it was delivered Friday morning, but better yet, it was sent in a very sturdy cardboard box, and the items inside (mainly 600ml seal... See more
Company replied
Company details
Written by the company
We have been established for many years selling Silicone Sealant, MS Polymer sealants & adhesives, Expanding Foams, Tools, Wood flooring adhesives & Many other Building and garden products. We have now developed our product range and to further enhance the services we provide our clients. We have an excellent base of suppliers such as Dow Corning, Geocel, Everbuild/Sika, Soudal & Bostik to name but a few. You can benefit from our excellent product range and services that we provide.
Contact info
Unit 6 A-C The Old Cider Works, TQ12 5NF, Newton Abbot, United Kingdom
- 01626 333360
- info@sealantsandtoolsdirect.co.uk
- www.sealantsandtoolsdirect.co.uk
3.8
Great
288 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Very competitive prices
Very competitive prices, quick delivery and I have always found the customer services really helpful and quick in responding.
December 7, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Morning Mary,
Hope you are well. Many thanks for taking time to write such a lovely review.
We wish you a very Merry Christmas and look forward to hearing from you in the New Year
Kind regards
Lucy
Great telephone advice
I phoned for some advice on paint for an a specific requirement. The product knowledge was great, and super helpful with it. I then had to make a further call for advice of the best way to apply the product, nothing seemed too much trouble. Delivery was quick too.
December 6, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Morning Rachel
Many thanks for your kind feedback. So glad we managed to get you a fast response to your query. The team are very grateful for your positive review.
If you need anything else, please don’t hesitate to get in contact with us.
Best wishes
Matt
Great Service
Excellent customer service and really fast delivery. Good price on items ordered. Will use again.
December 3, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Afternoon Matt
Thank you for your positive review, so pleasing to hear your purchase went without a hitch.
If you need anything else in the future, don't hesitate to contact us.
Merry Christmas.
Sue
First Class Service.
December 3, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Ray
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future.
Best wishes.
Jolene
Really good product range
Really good product range, excellent customer service with fast and efficient order to delivery process. Will definitely use these guys again.
December 3, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Chris
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
Black Friday week is always tricky with couriers so im gald we could turn your order around in quick fashion.
We hope to see you back in the near future.
Best wishes.
Jolene
Reply from Sealants and Tools Direct Ltd
Hi Toby
Glad you are happy with our service; your kind feedback is very much appreciated.
Have a great Christmas
Regards
Zoe
Excellent Customer Care
The customer care was excellent. Staff were very knowledgeable and helpful. I got the information I needed quickly. My item was at my home within the week. Couldn't fault them and will be recommending them at every opportunity.
December 2, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Good Afternoon!
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future.
Best wishes.
Zoe
Great 5* I have ordered many items from…
Great 5* I have ordered many items from this company. Always turn up on time, great products at good prices. Would like a faster delivery time but that's just me being used to 24 hours deliveries & working to deadlines!?!
December 2, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Morning Zeb,
Thank you for taking time to write a review. Its pleasing to hear your orders are consistently on time and you continue to get great value for money.
We can work on a next day pre 1pm service for you if you need quicker, so please do not hesitate to contact me prior to order so i can check the courier /depot availability.
Hope to hear from you soon.
Many thanks
Matt
Good company, bad initial delivery experience.
Courier used was DX. It took them 6 days to deliver from Devon to Cornwall. Item was scheduled to be delivered next day, got text most days telling me the package would be delivered that day, with no delivery or notification that it would not be. I wasted a huge amount of time waiting for this package, could not use the product in the time I wanted to and paid over £10 fee for this appalling delivery service.
UPDATE- I have upgraded this review from 1 to 4 stars due to the excellent response from the company in dealing with this issue and taking it up with DX. I am confident future orders will be better fulfilled.
December 1, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Chris,
So sorry the courier had issues delaying your delivery, they collect around 500 parcels a day from us and normally the delivery process is faultless. However, this was clearly not case on your parcel so i will investigate ASAP and find out what went wrong on this occasion.
Can i have your order details please so i can follow this up with the local depot?
If you send me your order reference i will gladly apply the appropriate credit for the delay and ensure an alternative company is used in future to prevent further issues.
I look forward to your contact.
Matt
Matt@selantsandtoolsdirect.co.uk
Living in France
Living in France, i wanted to findd triton spare pièces. It was à little hard to find it.
Fortunately i have find it here.
Good genuine parts.
November 26, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Afternoon Bruno
Thanks for taking time to review our service. Hope the delivery process was hassle free at your side, as there have been some delays with customs lately.
If you need more parts of a similar nature, just give us a shout.
Happy Holidays
S&TD
Lovely bitumen paint
Lovely bitumen paint - Hubby LOVES it - its on everything whether I wanted it or not - dribbles here, there & everywhere, and some paint on hsi man-shed - I am sure it will be lovely, especially when he leaves me some to repaint the chicken shed, but I shall do that in the summer when the chickens can be outside as the paint is a wee bit smelly ...........Hubby delighted with it
November 24, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Good afternoon!
Great news that the Blackjack range we supplied suited the job in hand, on the other hand, sorry for the mess......
Hope hubbys clears it up for you and you have some spare for the chickens.
If you need us again, dont hesitate to contact us.
Merry Xmas to you ..... and the chickens.
S&TD
Great range of colours you don't see at DOY stores
Quick delivery and decent price. The best part is the choice of colours that you simply cannot get at the usual high street stores. I needed a very specific colour to match a maroon painted step and the range available enabled me to get a decent match; The homeowner was very pleased. Will definitely use this place again for such neds in future.
November 24, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Paul
Great to hear you are happy with your purchase. We do sell quite a few different shades of the colour you wanted so its pleasing to hear that the match was good.
Hope to see you as a returning customer in the near future.
Best wishes
Hope to see you as a returning cusotmer in the near future.
Best wishes
Matt
Great Service
Order posted very quickly, securely packaged and hassle-free delivery. Will definitely purchase from Sealants and Tools Direct again!
November 24, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Thanks for the feedback Tom, much appreciated!
S&TD
Great service
Great service! Really prompt response to query prior to ordering, easy to use website, quick delivery and product as described. Definitely recommend.
November 23, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Mrning Tania,
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future.
Best wishes.
Jolene
Great service and very good prices
Great service and very good prices. Overnight delivery which I wasn't expecting. Will definitely recommend and use again.
November 23, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Owain,
Many thanks for your kind feedback. Great to hear we managed to turn your order around quickly and upgrade you to next day delivery.
The team are very grateful for your positive review.
If you need anything else, please don’t hesitate to get in contact with us.
Best wishes
Matt
Great price and quick delivey
Best price for the product I wanted and was delivered ahead of time, great service.
November 23, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Morning Ken
Great to hear your order was delivered ahead of schedule and you are happy with your purchase.
Best wishes for the future.
Matt
Simple easy to use website
Simple easy to use website, great product and colour match is perfect. Really swift delivery and great communicators, will definitely use again, thank you.
November 18, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Malcolm
Many thanks for your kind feedback. So glad we managed to get your order expedited as soon as possible.
If you need anything else, please don’t hesitate to get in contact with us.
Best wishes
Zoe
Top notch 👌
Easy website, good delivery, great product, 👍 recommend and will use again 👍
November 17, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Morning Phil!
Thank you for your review, hope to see you return for future purchases.
Best wishes
Sue
Great price and delivery. Shame about the comms.
These days we expect to be informed at every stage of a purchase including , importantly, when the delivery is due. Getting an obscure message from some random courier shortly before delivery is not good enough. Otherwise all good.
November 16, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi John
Thank you so much for taking time to review our online service. So good to hear Dx courier managed to deliver to you earlier than expected too. Hopefully they sent you a text advising of the 2 hour delivery window too, but if they forgot to action this, then i am so sorry. I will ensure this is fed back to the depot in question.
If you need any further assistance, please do not hesitate to get in contact with our sales team
Best wishes
Sue
Second time and good again
Second time I have ordered sealants and the second time they have arrived before the indicated date for standard delivery. Great service and goods exactly as described. What's not to like!
November 16, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Morning Austin, thank you for your kind words, the team are very grateful.
Great to hear you are consistently happy with our service.
You know where we are if you need us again.
Zoe
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