Excellent supplier with excellent customer services. Sent me what I ordered quickly for a fair price (unlike some others that I have dealt with). Patient Customer service with Zoe dealing with my st... See more
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Can you give a 6 out of 5?!?! Came across Sealants and Tools Direct during a search for a garden slasher. Great price and paid a very reasonable non urgent courier. Flippin' heck, the shlas... See more
Company replied
Placed an order for an 18v silver line drill Inc 2 batteries,an update on product I already own. Heavily reduced price, paid with PayPal,option on payment. 10 days ago, no drill , chased by emai... See more
I placed my first order with this company on Wednesday night, and it was delivered Friday morning, but better yet, it was sent in a very sturdy cardboard box, and the items inside (mainly 600ml seal... See more
Company replied
Company details
Written by the company
We have been established for many years selling Silicone Sealant, MS Polymer sealants & adhesives, Expanding Foams, Tools, Wood flooring adhesives & Many other Building and garden products. We have now developed our product range and to further enhance the services we provide our clients. We have an excellent base of suppliers such as Dow Corning, Geocel, Everbuild/Sika, Soudal & Bostik to name but a few. You can benefit from our excellent product range and services that we provide.
Contact info
Unit 6 A-C The Old Cider Works, TQ12 5NF, Newton Abbot, United Kingdom
- 01626 333360
- info@sealantsandtoolsdirect.co.uk
- www.sealantsandtoolsdirect.co.uk
3.8
Great
288 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. Helpful and efficient company from the time you speak to someone on the phone to the delivery of the requested items. Would thoroughly recommend this company.
May 11, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Morning Mrs Chapman
Many thanks for taking time write your review, it was really nice to speak to you on the phone and so pleased you are happy with our service/product.
If you need anything else in the future, you know where we are.
Best wishes and stay safe.
Kelsey
S&TD
Express Service
I live locally to this firm and find not only their prices below a number of larger competitors, their delivery is brilliant even for small orders that are usually delivered with an hour or two or by the end of the day.
May 5, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi James
So pleasing to hear your feedback!! We do try and arrange for all our local deliveries to be completed on the same working day, so its great to hear Zoe could deliver this morning in time for your next project.
Hope to see/speak to you soon, but if you need anything else in the meantime please give me a shout.
Matt
S&TD
Good customer services
Good customer services. They sent me a seal gun part replacement after it was damage by a supplied defective nose for free. Many thanks.
April 30, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Flavio
Glad we could get the issue resolved for you in a timely manner. Hope the floor is now completed without delay, but if you need more of the Lumberjack Product do not hesitate to let us know.
King regards
Matt
S&TD
Efficient, professional service
I have dealt with this company on numerous occasions. The service I have received was always spot on with an attention to detail second to none from professional staff who know what they are doing to make sure my delivery is received as requested. Shipping has been made to me in Turkey and received exactly within the timescale I was advised. Five star service and will definitely use them again. Reassuring when dealing with a company from abroad.
April 21, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Afternoon Kay
So pleased to hear this kind of feedback as deliveries outside of the UK have been difficult since Brexit.
If you need anything else delivered, either to your UK address or to you in Turkey, don’t hesitate to get in touch.
Best wishes
Lucy
Great Experience
Fast service, great products, and really easy to use website, couldn’t ask for anything more.
April 21, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Lucy
Many thanks for your feedback. Glad we could get your order out to you in time for the weekend.
If you need any more to complete the job, dont hestiate to get in touch.
Many thanks
Matt
S&TD
Excellent business
Excellent business, my wife made an order with their standard delivery service and I received my order with in days. Great service, much appreciated. Recommended!!
April 20, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hello William
Many thanks for your feedback. It is so pleasing to hear you are happy with your product and delivery service. As you can imagine, it’s not easy to operate in these current times, so it’s great to hear we could arrange a quick turnaround for you and your wife on this occasion.
If you need anything else, please don't hesitate to contact us.
Stay Safe
Matt
S&TD
Product was not up to scratch but was…
Product was not up to scratch but was replaced ime deathly with no fuss will use company again
April 20, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Geoff
Many thanks for taking time to post feedback regarding our service. Sorry to hear there was a slight issue with the product to start with, but its pleasing the hear we could get it all resolved to your satisfaction in timely manner.
If you need anything else further down the line, don’t hesitate to let us know.
Matt
S&TD
Great service
Great service - product as advertised - very pleased - Well done👍🏻👍🏻
April 19, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hello Mr McLean
Many thanks for your feedback, glad you are happy with your online purchase and we hope to see your custom return in the near future.
Best wishes
Matt
S&TD
Service excellent...
Service excellent; product quality superb; what more can one ask for!
April 12, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Afternoon John
Many thanks for taking the time to post some feedback. So pleased you are happy with your purchase from our online shop, the warehouse/transport teams are very busy at the moment so it’s nice to hear your delivery was on time.
If you need anything from us, don’t hesitate to contact our sales team
Stay Safe
Jolene
S&TD
I find this company really helpful
I find this company really helpful, although I only have ordered small amounts and the service is excellent and the prices are very good, would definitely recommend them to family and friends
March 30, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hello Mrs Smith
Many thanks for your feedback. It is so pleasing to hear you are happy with your product and delivery service. As you can imagine, it’s not easy to operate in these current times, so Lucy and team will be very pleased to hear the positive review.
If you need anything else, please don't hesitate to contact us.
Stay Safe
Matt
S&TD
Excellent experience
Excellent experience: extremely helpful people, very fast service and a good product! Many thanks.
Would highly recommend.
March 25, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Mike
Sorry for the delay in replying, we are so busy at the moment with the way the world is currently, but we haven't forgot about your kind feedback.
I hope the decorating equipment was to your liking and helped with the job in hand
If you need any other assistance, don't hesitate to let us know.
Stay safe
Matt
S&TD
Satisfied Customer
From a well laid out website, through to ordering then a swift delivery, this company have been excellent. Very competitive price. I will use again.
I bought Sika EBT to go between slabs , works really well.
Bill
March 23, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Bill
So sorry for the delay in replying.
Thank you so much for your kind words, the EBT is a great product so it’s great to hear it exceeds your expectation.
Best wishes for the future.
Shaun
S&TD
Excellent service - catered for my needs amazingly
I phoned up around mid-day and whoever it was I spoke to was very helpful in helping me choose the correct product and advising of lead times. I then phoned up at around 15.30 asking if it was possible to get delivery by Monday and she advised me if I placed it there and then it would get to me in time…I placed the order and 8 mins after the confirmation email came through, another email came through confirming it was dispatched. They upgraded me to Saturday delivery free of charge. Would absolutely recommend and use again.
February 10, 2021
Unprompted review
Purchased a box of 25 Silverline fold…
Purchased a box of 25 Silverline fold flat valves face masks which were delivered by DX Express. The transaction through to delivery could not have gone more smoothly and have no hesitation in this instant in recommending this company and their courier service.
February 2, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Morning Claus
Many thanks for taking time to review our service, we are so pleased you received your item on schedule. we are trying to prioritise the PPE sales as much as possible due to the current climate, so its refreshing to here some positive feedback.
Hope to see you return in the near future.
Stay Safe
Matt
Fantastic service from a great team
Fantastic service from a great team. Slight problem with my order was resolved swiftly and I will definitely recommend this company. I will be using them again in the future.
January 15, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Morning Emma
Many thanks for your kind words, great to hear at such a difficult time for all involved. Its nice to see a customer happy after we resolved the small issue last week.
Perfect example of team work and common sense under the current restrictions.
Hope you return and we wish you all the best for the future.
Stay Safe
S & TD
Absolute joke of a company
Absolute joke of a company. Please stay away.
January 15, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Sorry to hear you are unhappy with your experience, lock down has caused some unexpected delays since NYD so i can only apologise.
Can you provide some more information so we can resolve?
Many thanks
Excellent customer service
Placed an order on the 31st December and received items in good time considering the situation with freight in the country.
All questions were answered by Matt within an hour of emailing. Would recommend to anyone.
January 9, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Morning Ryan
Many thanks for taking time to place a review, means a lot to the team who are working under difficult restrictions.
So pleased Matt managed to get this order sorted for you and you are happy with your purchase.
Don't hesitate to email him again if you need anything in the future.
Kind regards
Jolene
I placed an order on 12 December
I placed an order on 12 December. Received an email confirmation. Since then have not received the order and heard nothing. Emails confirm that the address is not contactable and no answer from my phone calls.
January 2, 2021
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hello
Sorry about the delay on this order, i hope you have now received our reply on email and we have past details to PayPal to arrange refund on this occasion. The delay in response was due to your email going to the incorrect address and our phone lines closed from 31st during the New Year bank holidays. so sorry it’s taken this long to get this sorted for you.
Stay Safe
I was very impressed with the service…
I was very impressed with the service of my order and the delivery time,I received it in 3 days wich for this time of the year was exceptional.Mr,B.Thomas
December 28, 2020
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hello Mr Thomas
Many thanks for your feedback. Christmas period is normally tricky time, but this year has the extra trouble Covid brings unfortunately. We have staff working very hard to hit as many targets as possible, so they will be very pleased to hear it has paid off on this occasion.
Best of luck for 2021
S&TD
Superb service
I was let down for Clearfix by another supplier - waited five weeks, chased several times but no goods, ordered from Sealantsandtoolsdirect, advised within 24 hours that goods had been dispatched and they duly arrived within 48 hours of ordering. Excellent services, lovely people, highly recommend particularly during current conditions. Amazing and will certainly use again.
December 23, 2020
Unprompted review
Reply from Sealants and Tools Direct Ltd
Good afternoon Lady Buchan,
I am so pleased we managed to dispatch your order in time for the courier to process delivery. There are so many delays throughout the UK network at the moment, so its nice to hear our efforts have paid off this close to the Christmas break.
If you need anything else, please do not hesitate to contact Jolene or Lucy on the sales team.
Kind regards and enjoy the Holidays.
Matt
S&TD
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