seat24.dk Reviews 

Supersave is the same crooks as flybillet - supersaver.dk-mytrip.dk (company eTraveli, which is Swedish concern own multiple websites with similar design). They sell cheap tickets when things are OK, but they stead 35 EUR from the refund they receive from airlines when things go wrong!!

They stead between 10% to 50% of the ticket FULL refund (depending on the ticket price) when airlines cancel the ticket because of COVID19 ignoring the EU laws and as it is common with all offline travel agencies (claiming this is administration fees!!)

They stand to make millions of dollars on this COVID19 crisis as millions of tickets are refunded (they sell 12 million tickets each year in Denmark and Sweden) and go figure how much they will keep for themselves.

They charged me 2400 DKK for a rebooking that never went through. So they kept my money for no service in exchange. Since 8 weeks I am waiting for my refund and always get told "Sure, we will do it in 24-48 hours.". I am sick and tired of that bu****it. I tried calling them over and over again with no progress at all. Money never went to an airline, Seat24 just kept it in their own pocket. This company is more scam than legitimate business.

I will never book there again

This company is a disaster in the time of CORONA, no answer on phone waited 1,5 hour 2 times , no response to email , did send 3 . and still they send mail to do boarding they are not on this planet
REMEMBER THIS WHEN CORONA OVER , fight for your money to the end AND NEVER USE SEAT 24

“3” long hours trying every single method to reach something related to my problem ⁉️ I wrote 6’ messages to your “Expert” 😳on line with every single piece of relative information 🤷‍♂️😳 Then waited twice for 20’ Each time trying to speak to someone and finally still waiting and we fly tomorrow morning ⁉️😲 Dreadful service really 😲🤷‍♂️😳⁉️

Offers found on their website are not available.
What a scam!!

Hello,

This flight departed from Antalya 15:00 without our knowledge. We were informed that this flight was departing 17:30. Please have a look at the screenshot!

Once we detected that something was wrong in Antalya airport we had to take immediate actions and immediately booked another flight to Stuttgart which is around 1000km for our home as anything else was sold out. These ticketed costed €470 and once we got to Stuttgart we had to book a car, and nothing was available, nothing. However, a guy from Sixt came to us and told us that they just got an available car as it was cancelled for another customer, but that this car is an upper class car which costed €280, so we actually a little bit lucky. Moreover, we went out of the airport 22:00 local time and drove until 03:00 am until we got tired and had to take a sleep at a hotel in Göttingen which is mid-German. That also costed €77,80. Well, then we also had to fill fuel to the car that costed €92,75.

So we had extra expenses on €920,55 which is really not our fault and I expect you to reimburse this amount.

I obviously have the invoices for everything and I expect you to reply my email soon prioritise this email as this can have juridical consequences.

I am already in contact with my lawyer and he will proceed the process if you take my contact for granted.

I look forward for an excuse and reimbursement. I know that faults can happen but I also know my rights.

I’m sorry for being so angry but this was absolutely the most ridiculous home trip I ever had.

Never ever again seat24
worst customar service ever, don't believe the hotline (once you reach them), BUT also even if you get an e-mail confirmation.

So beware of this unprofessional business or you enjoy to initiate legal action!!!

(This is an update a few months after my first rewiev, and I/we have still not received any respond from Seat24 about any of our cry's for help)

I should have checked Seat24 on TP before buying a ticket with this company.
Lots of stuff going wrong - missing, bla bla bla.
But
Only one thing will I waste my breath on:
The person that I bought a ticket to arrived in Manilla Int. Airport today and luckily very early.
A connection flight (Swiss Air) was canseled.
Ok, I called Seat24 to get some help.
It took a looooong time so while waiting I sent an e-mail (as they urge you to do when you are in line) and after long time I succeded to find an e-mail adress to send it to - it is NOT easy to find...
I got a fast response - autogenerated - telling me that I could expect response the latest in 4 (!!!) days from now.

Ok, at that time I had waited in line on the phone for 1 hour.

I called Swiss Air directly, and I was still in line to Seat24 with another phone - lucky that I have more phones.

To make it short: It took like 20 min to call, get a person in the other end, explain the problem and get it solved, including receiving a new ticket by e-mail - unfortunately not for today, but for tomorrow - ok, we can live with that, and we are happy that it is solved.

After that I stayed in line with Seat24 on the phone, but after a total waiting time of 1½ hour, I dropped the line.

Ok, one more thing: I payed for a service pack.
BUT
when I wanted to book seats on the flights, I could not do it, but had to ask Seat24 to do it - wich they gladly would, and I should "only" pay 1320,- dkk (equal appr. 200 US$ for a round trip with a total of 5 flights/seats)...

I usually dont pay any service packs, and I usually choose seat(s) online and with no fee exept if I choose one of the special seats - eg one with extra space for the legs.

This is not my first experience with buying from an agent like Seat24, and I conclude that it is better to buy a ticket with the airline companies directly.
I might be slow and stupid, but now I have learned it.

So never again, and in particular not with Seat24 !!!

My first bad review.

I never had any issues ever booking an online ticket through the third party websites. It had all the tickets I wanted to book in one page, so that's the only reason I chose them over booking directly. Oh, and because there are danish offices too. That one too.

So the horror started back in February. I opened two tabs, one from skyscanner and one opened directly their website. While I was browsing, I found a return ticket. I proceeded to check out, I saw the price, everything was okay, I always have the habit of double and triple checking when I book tickets, just in case there is an issue in name, etc. I proceed with my booking, and I see, I was charged twice one ticket!

Thankfully, (or not) there was a telephone where I could immediately call for support. Their call centers, probably in India. I told lady on phone what happened with my tickets, she told me I have only 5 minutes to decide If I will proceed with cancellation or not, and that would cost me an additional 50 euro. I explain that I didn't do any mistakes, and she goes on telling me
"You can't fault the system, you did a mistake and it's your responsibility". I explain to her, If maybe in anyway the two tabs interacted. She insists, that it's my fault, didn't even want to hear me.

Anyway, I asked for cancellation as I wanted to book some other tickets, rather than depending on them. Some days later, I got my first refund, then a second. I got a recept from a refund with someone else's ticket, not even mine! Also the total amount wasn't even half of what I have originally paid. I sent an email again, called them and after some ages they finally refunded me. Oh and by the way, when I checked out, they also charged me for extra support service of 50 euros or something. (from the buggy tab I was simply playing around but never checked out!!!)

Honestly, just stay away from them. Avoid at any cost, even If what you see is half of the price in different websites. Expect terrible support and a bad-functioning website. I'm now 100 euros minus after this experience, but gets on me honestly, are just the nerves and the repeated issues I had with them.

You are being forced through a lot of mandatory decisions. The booking took ages and after that you are told that your booking will not be confirmed until in 72 hours. I used this to book tickets for my return trip. My going-away trip was ordered a different place which gave me the chance of comparison: seat24 was several times more cumbersome.

They are cheating . In the search they showed a price, I agreed , gave my information, went to the next page accepted the terms and putted my credit card info, till there they were showing the same price I clicked on pay and suddenly on the next page they said thank you for the booking and you paid (x) amount which was double from the amount which I said yes to and agreed. It was letrally a shock. Now I am waiting for their response that what they will do. If they are ready to help so its okay otherwise I have all the proofs and screen shots I am going to the court in Denmark as its not the first time they did this to me .

Will not refund money from cancled flight. I had round trip reservation back and forth to OSLO same day. Had an appointment there. The outbound flight was cancled and next flight delayed so I decided not to go to oslo since I could not make the appointment. Now Seat24 refuses to refound return ticket since THAT fligth was not cancled.
Dont book through agents!!

3 days before my travel, they informed on email about a change in flight routes from Copenhagen-Munich. They offered a new route, with stopover, arriving later in the day. This left me with less hours in Munich, not enough to go through with my meeting. So i had to cancel.

Now they only want to refund me for the outbound flight to Munich, as they say the return (inbound flight) was not changed. Not sure how that can be justified, one flight doesn't work without the other when you book a return flight.

It can take days, even weeks to get reply from them on email, and there are no answer if you call them by phone.

Took money from my credit card, but did not book the flights. I was told the hold the money for a week. absolutely a scam

This is the worst company to book flights. I tried to re-book (or at least cancel) but they were reluctant to provide any kind of help. I was quite disappointed, even Ryanair provides better service. I will never book any flight at this page again and I strongly advice anyone to do so as well!

Supersaver runs multiple websites under its own name or under the name Seat24. My credit card has been charged without my authorization. I contacted them within two days to cancel all unauthorized transactions. They asked for booking number which I did not have since I am not the one who booked anything. They refused to search with my name and card details and said I should go to the police. BE AWARE. In my opinion, this is a FRAUDULENT COMPANY. I am available to provide evidence if you have any objection.

I've bought a ticket with Seat24 a month ago, and now I am faced with a question. I've been calling their customer service, and nobody pick's up the phone.
In general there should be no need to call them, but for once, I just need answers to my question.

What is wrong (telephone):
- nobody picks up the phone (June 2015)
- system doesn't tell you what the expected wait time is
- system doesn't tell you what number you are in the line
- system doesn't offer you a call back option when you've been in line
- the system seems to be fully automated, hence, it is impossible to tell if there is actually a living person if you wait long enough.

What is wrong (email):
- email sent and no reply to it
- had to go to their site to print the tickets, these were not sent via email

Conclusion:
- when you cannot get service via phone or email - there is no service.

I'll never use Seat24 again.