Seatwave - DE Reviews 

93
TrustScore 3.5 out of 5

3.5

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  1. Education & Training

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Tickets für U2, Rammstein und Festivals bei Seatwave mit 100% Garantie kaufen und verkaufen- ausverkauft war gestern! Seatwave.de | Der Ticketmarktplatz für Fans.


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3.5

Average

TrustScore 3.5 out of 5

93 reviews

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3.5

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(93)

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Rated 3 out of 5 stars

Price is much higher than the original …

Price is much higher than the original ticket price.

November 3, 2017
Unprompted review
Seatwave - DE logo

Reply from Seatwave - DE

Hi Yurii,

Thank you for your review and I’m sorry if there’s been any confusion.

The prices of tickets are set by their seller and this can vary depending on supply and demand for the event – meaning prices can be higher or lower than the face value printed on the ticket.

The face value is also shown during the checkout process – if you’re booking over the phone our Customer Service representatives will be happy to confirm this information for you.

If you have any more questions please don’t hesitate to get back in touch.

Kind regards,

Seatwave Team

Rated 1 out of 5 stars

I booked 4 tickets for "Cold play" …

I booked 4 tickets for "Cold play" concert occurring in June 2017, with an idea to gift my friend for his marriage on May 2017. The expected delivery date of tickets upon fee processing was 10th April 2017. However, I have not received the tickets until today. Neither the website updated the next delivery date.
with all the reviews on internet, now I am even more skeptical if I would receive the tickets at all. No customer number to call as well. Poor customer service!
----------------------------------------
ok! "Seat Wave". It seems, you have termed my review as fake on 24th April 2017. Here are more details about my purchase.
Customer Name: Madhu sudhan Kavali
Transaction id: 1940471
Order placed on: 31st March 2017
Payment done: €681,12 for 4 tickets (Stehplatz Innenraum)
Location to which tickets have to be delivered: Hamburg, Germany

I look forward for your reply.

April 14, 2017
Seatwave - DE logo

Reply from Seatwave - DE

Hi Allen,

Thank you for your review, we really do appreciate your feedback.

As we’re a ticket resale website, we provide a secure platform for ordinary members of the public to sell on their tickets – we don’t own any of the tickets sold through our site. With this in mind we allow Sellers time to receive their tickets from their place of purchase, and then dispatch these on to you.

Unfortunately sometimes, as is the case with tickets for Coldplay the event organisers can dispatch tickets much closer to the event date and even up until the week of the event. But don’t worry we’ll drop you an email as soon as tickets are on their way to you.

If you have any more questions please don’t hesitate to get back in touch.

Kind regards,

Seatwave Team

Rated 5 out of 5 stars

Anywhere and secure checkout!

I had no chance to buy Adele tickets in the UK so opted to buy some (expensive and exclusive) tickets on Seatwave DE. The payment was easy and delivery of tickets was done in a seamless way to the UK.

Thanks for your service!

October 19, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

Got my ticket easily. Without seatwawe i cold not had seen my favorite band for only that amount of money.

October 19, 2016
Unprompted review
Rated 1 out of 5 stars

Lost the gig, lost the flight and no answer and all

Lost the gig, lost the flight and no answer and all
I bought two tickets to attend Muse in Berlin through Seatwave (I'm from Spain, so I also bought plane tickets to get there). Once in Berlin, the 'allegedly secured transaction' failed. Ticket barcodes won't go at all so we didn't came into and no way, it was sold out. People at Tickets.de tried to help us and they just wrote us a 'Confirmation' which reads tickets numbers 4173524369305363 & 6400294369305958: 'The admission to the event has been denied due to the following reason: There is no existing incoming payment for this ticket code - has been rejected'. This way, the original seller (scamer) drew back his original tickets he bought once he sold the tickets through Seatwave.
And now, there's no way to contact Seatwave by any means... Trusted? Secure? Please, don't make me laugh...

[Transaction number 1780499 / 07-05-2016 / Total Amount 197,43 €]

================ UPDATE ================

It is impossible to get in touch through the FAQ page
The FAQ page is such a joke, there's no way to get in touch by e-mail or through a comment box. FAQ page is a waste of time and it keeps me going round and round through questions that won't resolve a FRAUD issue like mine.
Your answer is always 'Go to the FAQ', but the FAQ is useless once I've been scamed. Same reply from Facebook and Twitter, but no solutions at all. I guess you are not willing to solve any issue neither help your customers.

[Transaction number 1780499 / 07-05-2016 / FRAUD Total Amount 197,43 €]

June 10, 2016
Unprompted review
Rated 5 out of 5 stars

Alles in Ordnung

I strongly recommend Seatwave. The transaction went smoothly and the delivery of my tickets followed blitzschnell. The transaction fees are comparable to the competition.

November 27, 2015
Unprompted review
Rated 4 out of 5 stars

Concert Guy Sebastian

I'm a big fan of Guy Sebastian. Searched for tickets on the Internet and ended up with Seatwave. The tickets were delivered smoothly and everything was ok. The concert was super. I didn't got a confirmation email from Seatwave of my registration.

September 17, 2015
Unprompted review
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