While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Received an item that was damaged while the website claimed it was used but in excellent condition. When I informed the company within their 3 day return policy, they replied that the item was on sale so they will not accept any return. No support whatsoever.
I’ve used tons of swaddles before, but this one from Secondful stands out as the best! My baby sleeps more soundly, and it’s so easy to wrap him up in the middle of the night. He looks so cozy and secure, and honestly, I get more sleep too. If you're a tired parent looking for a fuss-free swaddle that works, this one is a must-have!
Ordered something. Received a damanged item. Had to bear the shipping cost and also the return shipping cost. No support or remorse from the team
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
