Seconds Out Fight Store Reviews 60

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Went to the shop today, amazing customer service given to me and my son. The owner was brilliant with advice in helping my son choose the right size of gear he needed, would highly recommend 👍

Company replied

Rated 5 out of 5 stars

Just wanted to say thank you for your excellent service, the product arrived within 2 days of ordering. The product is also really good! It is a nice change to actually deal with a professional comp... See more

Company replied

Rated 5 out of 5 stars

Saw the owners glove reviews on youtube, seemed very knowledgeable. Gave him a call and he was brilliant. He's a boxer himself so knows what he's talking about and wasn't trying to up sell his s... See more

Company replied

Rated 4 out of 5 stars

EDIT - Since the below review, Ross reached out to me and I can honestly say it’s some of the best customer service I’ve ever received. Ross was genuinely apologetic about my experience and has... See more

Company replied

Company details

  1. Martial Arts Supply Store

Written by the company

Seconds Out Fight Store is a premier boxing equipment shop based in Scotland, we also ship worldwide. We’re passionate about the sport and committed to supplying only the best gear, stocking top brands like Nike, Cleto Reyes, and Fly. Whether you’re just starting out or a seasoned pro, we’ve got everything you need, from gloves and headguards to apparel and accessories. Great customer service is at the heart of what we do. We know choosing the right boxing gear is important, so we’re always happy to offer advice and help you find the perfect fit. Wherever you are in the world, you can count on us to deliver high quality equipment with a personal touch.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

60 reviews

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Rated 5 out of 5 stars

Amazing service and very quick…

Amazing service and very quick delivery. Always available to answer any questions and give advice. Well done Ross!!! Will always be my go too for my boys boxing essentials.

December 18, 2024
Unprompted review
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Reply from Seconds Out Fight Store

Ah thanks Nicki, much appreciated. Always appreciate the support.

Rated 5 out of 5 stars

Amazing Service - Thank You Ross!

I’d just like to thank Ross for his amazing service since my purchase of some Nike Boxing Boots. Ross kindly agreed to replace some of the loops where they’d broken, at no fault of Seconds Out Fight Store. He kept in contact me throughout the period of them being replaced and was more than helpful.
I would definitely buy from here again and would recommend to anyone!

December 18, 2024
Unprompted review
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Reply from Seconds Out Fight Store

Thsnk you so much for the kind words and 5 stars Pamelena. Glad we got the boots sorted for you and thank you again for the support.

Rated 5 out of 5 stars

Excellent service

Excellent service! I’ve ordered twice from them and the items arrived quickly and I love them. I’m not into boxing, but I love the Nike Boots they had (very hard to find!) and the owner was very helpful with the sizes, fit etc. Thank you so much!!

July 17, 2024
Unprompted review
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Reply from Seconds Out Fight Store

Thank you so much for the kind words and 5 stars, much appreciated!

Rated 5 out of 5 stars

Great Source for some Legit Winning Gloves with helpful store that delivers fast!

I ordered through their website as I was looking for some Winning gloves. The website worked really well and I entered all my details through the Apple Pay app efficiently. Reach out through Instagram to see if the gloves were confirmed and got a straight reply that they would send it to me the next day!

I order the Gloves on Sunday and they have arrived in the UAE on Thursday in the original Winning Box well preserved! I had to pay a small customs fee of 40 AED ( ~10$ - 12$), which is nothing.

Overall super happy with the service and super happy with the gloves. I would definitely recommend Seconds Out to anyone who is looking for some fight gear which is hard to find in the UAE because they have everything and the delivery fast and the service is great!

I will surely be back again!

June 27, 2024
Unprompted review
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Reply from Seconds Out Fight Store

Thank you for the kind words and 5 stars. Really is much aprpeciated. Hoipe you enjoy the new gloves!

Rated 5 out of 5 stars

5 star service

Brilliant company to work with! 5 star service and have been working with them for years!

September 12, 2023
Unprompted review
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Reply from Seconds Out Fight Store

Thank you for the kidn words and 5 stars Reece, much appreciated mate!

Rated 5 out of 5 stars

Bought some nike tawa boxing boots from…

Bought some nike tawa boxing boots from here, top tier quality boxing gear and great customer service to.

August 15, 2023
Unprompted review
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Reply from Seconds Out Fight Store

Thank yo so much for the kind words. Much appreciated

Rated 5 out of 5 stars

Exceptional Experience with Seconds Out

Exceptional Experience with Seconds Out Fight Store!

I recently had the pleasure of shopping at in the store, and I must say, my experience was absolutely fantastic! From start to finish, everything about my shopping journey exceeded my expectations.

The range of products available at Seconds Out Fight is unparalleled. Whether you're a seasoned fighter or just starting out, they have a diverse selection of high-quality gear and equipment that caters to everyone's needs. I was able to find exactly what I was looking for, and Ross (the owner) couldn’t have been more helpful.

His knowledge and passion for boxing, martial arts and combat sports really shines through. He was not only able to guide me through the product options, but also provided valuable insights into the right gear for my level of expertise. It's evident that he genuinely cares about customers' satisfaction.

Overall, my shopping experience with Seconds Out was nothing short of amazing. The combination of their wide product range and expert guidance makes them a true standout in the industry. I'll definitely be a returning customer and will enthusiastically recommend them to anyone. Five stars without a doubt!

July 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Knowledgable staff. Phoned me rather than email to discuss best options and dispatched the order the same day

June 13, 2023
Unprompted review
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Reply from Seconds Out Fight Store

Thank you for the kind words and 5 stars Steve, much appreciated!

Rated 5 out of 5 stars

Great customer service

Great customer service, speedy delivery and great selection of equipment. Wouldn't go anywhere else.

June 8, 2023
Unprompted review
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Reply from Seconds Out Fight Store

Ah thnak you for the kind words, much appreciated! :)

Rated 1 out of 5 stars

horrible shopping experience

I ordered an item from second out store for £208 + £33 (excluding VAT) for shipping. When I placed my order, I did not receive any message about the added charge so I paid.
2 days later, I received an email informing me that I could receive an email from DHL to pay the customs fees. 2 days after this message, I received an email from DHL informing me that I had to pay 109.5€ customs fees including VAT!!! I sent 3 messages, no answer! I called the customer service of second out store who told me that I could see directly with DHL to send them back the item but that they would charge me the return fees charged by DHL. So I called DHL to ask them the price of the return of the item to second out store because the price of the fees was 50% of the price of the item. I was ok to pay 20€ but not 100+€. They told me to check with the store directly. I never got the information, I had to pay all the customs fees plus VAT (~70€), and I saw in the meantime that the price of the item was 250€ VAT included on amazon. I didn't get any feedback from the customer service or any commercial gesture after this very bad experience.
Maybe by posting this review I will receive an email and/or a refund. I chose to order from second store because I thought they were professional sellers and because of the customer reviews I saw on trust pilot.

April 27, 2023
Unprompted review
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Reply from Seconds Out Fight Store

Hi Damien, I'm really sorry your shopping experience was not what you expected. Customs charges are frustrating, we also have to pay them when importing goods to the shop. But I’m afraid it’s something we have absolutely no control over and neither do DHL. The countries customs office of where goods are being imported to (in your case France) are responsible for this. We send an email to all international customers after placing ordering with us before anything is dispatched (and I can confirm this was sent to you also) to make them aware there could be an additional customs fee charged by the importing country’s local customs and that this is the customers responsibility to pay. This means the customer is prepared and if they wish to cancel with a full refund as long as it’s before the order is dispatched. I’m afraid as soon as the order leaves the shop we are charged by DHL regardless of whether you pay the customs charge or not. If you refuse the customs charge we are not only charged the original delivery cost but we are also charged a fee by DHL to get the order back into the UK. Please Damien I would ask you to put yourself in our shoes, we are a small business and if a customer orders something then refuses their countries import fee we are charged the original outgoing delivery fee, plus an admin fee from DHL for them to fly the order back and process everything at their office, then deliver the goods back to our shop by courier. If we absorbed all that cost we literally lose money for doing absolutely nothing wrong. Its’ no different from receiving the item then paying to have it sent back if you change your mind. Whilst you are not happy with the service and I completely understand it’s very frustrating paying customs charges, I would like to confirm a timeline of your order…
27th April: You placed the order on our website
27th April: We sent you a confirmation email to pre warn you about potential customs charges
28th April: Your order was dispatched, and left the UK that evening on a DHL flight to France
This means from placing your order we would have potentially had your parcel delivered to France in your hands in around 72 hours, this fast & high quality delivery is a big reason we use a partner like DHL for our international orders.

I would also like to confirm that if you ordered the gloves from UK Amazon I cannot guarantee 100% but I’m almost positive you would still have to pay the customs charge. It’s over and above the price of the item and the delivery cost again charged by French customs not us, DHL, Amazon or any other company in the UK you decided to order with.

In regards to the emails you sent us, when you spoke with us on the phone and as soon as you said you emailed us before you explained anything else, the person you spoke to did explain our email server had been down that day so we hadn’t received any emails. Unfortunately IT issues can happen from time to time. Also the person you spoke with at Seconds Out, and your own tone was very calm & respectful so I was taken a little off guard with the review as I have no idea what else we could do. We have sent hundreds of orders to outside the UK and I think it would be really unfair on those customers who have paid customs charges if we refunded yours just because you have complained and left a this review.
Damien we genuinely pride ourselves on always trying to provide the best possible service at Seconds Out for our customers, but some things like customs charges are completely out with our control. We can impact other countries charging customs fees, as much as we can impact what colour of pen & notepad they use in their office!! It’s something we simply have zero control over.

I am really sorry there is nothing more I can do to help. But I would like to thank you for your order and I hope you enjoy the new gloves.

Rated 5 out of 5 stars

Great Customer Service

I ordered boxing gloves and gel wraps from Seconds Out for the first time for my son which he needed for an upcoming tournament. The gloves arrived but the wraps were missing. There’s nothing worse than trying to sort out a missing item but Seconds Out were brilliant and sent them out straight after my call to them and they arrived in plenty of time for the tournament. I can definitely recommend Seconds Out and I will definitely be using them again.

September 13, 2021
Unprompted review
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Reply from Seconds Out Fight Store

Thank you for the kind words and psoitive review Louise. Glad we got eveyrhting sorted for you.

Rated 5 out of 5 stars

Look No Further

An excellent range of products at competitive prices - highly recommended. Nothing is too much trouble for the guy who owns it and he certainly knows his business and is great for pre sales advice.

I wouldn't go anywhere else for my equipment as the level of sales and after sales service are unmatched. It's a business that really cares about its customers.

March 5, 2021
Unprompted review
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Reply from Seconds Out Fight Store

Hi DC, many thnaks for the kind words and positive review. Much appreciated!

Ross

Rated 5 out of 5 stars

Highly recommend, exceptional service

Saw the owners glove reviews on youtube, seemed very knowledgeable. Gave him a call and he was brilliant. He's a boxer himself so knows what he's talking about and wasn't trying to up sell his stock - he gave genuine advice.

Booked an order, he made it next day-delivery free of charge. Really good service, he even emailed after personally following up on the order making sure everything was okay.

Never usually leave reviews but seconds-out was exceptional. Definitely my vendor of choice for boxing kit!

Highly recommend.

October 3, 2020
Unprompted review
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Reply from Seconds Out Fight Store

Hi Charlie, many thanks for your kind words and review last year. I've just joined Trust Pilot so want to say thank you.

Thanks again
Ross

Rated 5 out of 5 stars

Great Service

Had met the guys at boxing shows before but had assumed it was just a shop in Edinburgh. The online service was excellent, delivery was perfect.

Cannot praise them highly enough.

November 15, 2018
Unprompted review
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Reply from Seconds Out Fight Store

Hi Kenny, many thnaks for your review and kind words in 2018. I've just jpined trust Pilot so wanted to say thank you.

Thanks again
Ross

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service, great guys and super helpful. Ordered gloves and a top at 3pm and they arrived the next day. No problems and a pleasure to deal with.

July 4, 2018
Unprompted review
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Reply from Seconds Out Fight Store

Hi Iain, thnak you for the kind words and review back in 2018. I have just joined Trust Pilot so wanted to say thank you.

Thansk again
Ross

Rated 5 out of 5 stars

Great selection of gloves at …

Great selection of gloves at competitive price. Excellent service and received my purchase the next day.

August 8, 2017
Unprompted review
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Reply from Seconds Out Fight Store

Hi, just to say many thanks for the kind words and review back in 2017! I have just started using Trust Pilot so wanted to say thank you!

Thanks again
Ross

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