Secursus Reviews 431

I have been using Secursus for about 6 months now but I have just made my first claim off them. They are very easy to deal with and paid out within about 6 days of me starting the claim. Considering it costs you about half of what you would pay for insurance through the courier I think their service is excellent.

I use Secursus regularly and most times I never need use the insurance. On this occasion a guitar arrived damaged with the buyer. After providing various photographs and proof of packaging, damage they requested I get a quote to repair the item, once I done this, Secursus paid me the cost of the repair and shipping was refunded by courier company. I previously had an item damaged beyond repair and they paid out the full value of the guitar. Overall my experience with Secursus has been excellent.

Obviously this is the easy end - I wonder how difficult if it came to claiming?

I send a lot of small parcels overseas and some are quite valuable. I’m not able to insure with the post office as they won’t cover the retail value of my parcels only what the items cost me. So I found Secursus and now I insure with them. Once you’ve registered online, the process to insure your parcel is super easy and quick. And gives me peace of mind. I haven’t had to claim yet so I can’t comment on that aspect, but from what I read Sercursus should be very easy to deal with. Fingers crossed I never have to make a claim :)

**** UPDATE ****

The company has refused to issue me with their terms and conditions after asking 4 times.

The CEO contacted me directly on LinkedIn to ask my why I had posted a bad review. He claimed he would get my claim refunded as he had “connections with Chrono24”. This did not happen and Chrono24 said they had no contracts with them at all.
He also said he would issue me with exactly what I need to provided or the claim to be submitted. However after 2 weeks of leading me on they claimed I was outside their Ts and Cs.

They have stated that they do not cover claims made my individuals with items sold on online market places!!!! On their website is states “who can use secursus? Everyone private individual or registered company” also if this was the case they would have said that at the point of claim or even better on their website. Or is it false advertising?

They said I must supply them with a police report and conformation form the carrier they have not completed the delivery correctly which I have done and still nothing.

This company are literally using any made up loop hole to not pay my claim and it’s sickening. They close the claim and you can no longer communicate with them.

The CEO contacted me personally and I’m not sure what outcome he wanted, the review taken down? Well here’s another one or your dreadful false advertising lying insurance company.

**UPDATE **

They have since contacted trust pilot claiming that the CEO never contacted me and that I am lying…..I have the full conversation on LinkedIn the CEO who has since blocked me, in this conversation he claimed to have a contract with Chrono24 and that he would personally get them to refund me. This was a LIE he does not have contracts with them (according to Chrono24) and he did not get my money refunded. I have no reason to lie and can produce the proof.

Has they not closed all communication with myself then they would know. They have my contact details yet would prefer to not speak to me clearly.

Do not take insurance with this company , they false advertise, they will string you along and they DO lie.

It took 3 months but finally I got paid 2300€ for a packet I had inssured and dissapeared. I recomend taking pics of everything you ship, post label, box packed and bills aswell. If the packet for any reason gets lost youll get paid.
Ive used them 4 times now.

We were looking for a solution to ensure our parcels that would be affordable and reliable. We have found Secursus, and read positive reviews and started to use them, and so far all is going perfectly well

Great service. Really responsive and handled my claim swiftly and professionally.

5*

It's easy to ensure the parcel online.However I stronly recommand all of you to read Terms and Condition before you insure your parcel.

So far, the new version of T&C is no more worldwide insure, only specific countries mention below are insured. But you can still choose the country which is not listed when you fill out the form.

(below is the new version from 13.05.2022)

Article 3 - Territorial scope of the Parcel Insurance
3.1.Countries covered by the Parcel Insurance

The following countries are covered: all European countries and the United Kingdom. Only international shipments will be covered for the following countries: USA, Canada, Japan, South Korea, Switzerland, Singapore, Australia, Hong Kong, Norway, New Zealand, Israel.

Perfect service, as always! Thank you!

Easy to use parcel insurance at a fraction of the cost of the courier companies offer.

Did what it said on the can, no issues, good communication.

Simple to arrange, price acceptable. Job done!

Like most insurance businesses, dead easy to take out insurance online and mountains of forensic detail must be made through a (deliberately?) difficult to navigate online system to make a claim, but cheaper than most.

An item sent to China was lost and so we needed to claim. Securus were so simple.to use and directly message with questions with the money being paid out in a matter of days. I wouldn't use any other insurance company for sending items now.

Never used this type of service before it was concerned about Parcel Force's lack of insurance for a valuable item I was posting to USA.

This company made it hassle free and the item is winging its way to its new owner while I have the pleasure of not having to worry until it's received. I'd recommend this service to anyone sending high end items abroad.a

Some may not agree but adding the two costs up, Parcel Force charge and Securus insurance charge, came to roughly the same amount but with additional peace of mind.

Very easy service to use. Quick, efficient and competively priced.

paid out for a damaged parcel, high value, £150. I've used them as they are good value com[pared to P2G which are like 5% of parcel value

After a sale on Reverb.com, because of the carrier, I had a damage to the goods contained in the parcel I had shipped (used electronic musical instrument). Activated the claim on the secursus platform which went smooth, I was asked for many documents including a letter from the carrier (which I waited over a month) but finally, once all provided, the payment was very fast. I think I will continue to use their insurance service for my future shipments because it seems to me a company close to customers with a responsive customer care. Useful when selling used equipment on marketplace such as Reverb.com.

Have been using them for past 2 years, have opened my first claim as parcel was lost in transit, courier couldn’t locate it any longer. Over a month now and still waiting for them to make a decision, will leave another review once claim is approved and processed. So far everything was easy to upload.

Update, claim was paid. Very happy with their service and will continue to use them for all my packages.