Secursus Reviews 431

I insured a guitar, it arrived destroyed. Secursus refunded me promptly as soon as they received the documents from the courier.

I had a small issue (my fault) and they helped immediately and with no fuss at all.

Exceptional communication. They sorted out a very complicated situation quickly and relieved a hugely stressful situation. Thank you so much, It is much appreciated and I cannot recommend your company highly enough.

This was my first time buying shipment insurance for a high value item. The entire process was completed within 5 minutes. Everything was easy to understand & the cost was reasonable and transparent. No hidden costs. No gotchas. The sign-up process was easy, straightforward & seamless. And the best part, the follow up support was above excellent! A few hours after I purchased the insurance, I realized that in my rush, I made a mistake in my application form. I contacted Secursus via their website & received a reply shortly after the operations hour started & the error was amended right away. Definitely deserving of 5 Stars!

I am a gold trader, I sell via website and advertise on marketplaces to increase our reach. We’re not a big business but have used this service thinking we’re covered. The parcel contents was £6,690.
I used a photo from our Facebook advertisement for “proof of item shipped”, the company has digested this information as it was sold there. I told them it was sold via our website. So from now they’re trying to not honour the claim because of this incorrect information which they have twisted into fact.
Do not use this company as it’s useless, a waste of money. I’ve recorded the items being packed and sealed. They were sent in hard rigid cardboard boxes and special delivery was used.
I will be opening up a claim against this company for the cost of £6,690 since they won’t honour the service, even though all terms and conditions outlined by the company were followed.
Please don’t waste your money and avoid.
All documents were provide which were asked for. My identity was authenticated, but the individual whom I brought the good from doesn’t want to share there information publicly. The last I heard from you was in December until I messaged on the dashboard few days ago to which the reply were “we’re waiting to here from out insurer”. So the insurance company as its insurance company for permission to honour a true claim.
I’ll happy share the information I’ve share with someone who wants to use this company in the future. I’ve provided the shipping label, damaged to parcel bag, items missing are gold, gold is pretty easy to value since it’s off the live market. I’ve provided bank transfer screenshot. It’s black and white. I’ve brought goods, insured them for the value I paid. Some have been lost due to damage to the parcel. Take what you will from their reply but it’s reads its self.

Timely reply. Answered all my questions. Very professional.

I didn’t end up using the service for other reasons.. but the customer service I received from the staff to refund me was incredible. I’m very grateful and appreciate the customer service. If I need insurance in the future I’m coming here. Thanks again!

Another great experience with Secursus. Easy to start a claim, easy to upload the required documents and a quick compensation process. In a word - Perfect!
Thanks again Secursus!

I insured an Evri package worth £380, as a return of ski boots to the shop where I purchased them. Evri lost the package and I lodged a claim with Secursus.

I've just heard back that despite Evri accepting the loss and minimum £20 insurance with them, Secursus have rejected my claim for the additional £360 as it was a return to a shop - despite there being no mention of not covering returns on their website FAQ or list of exclusions. Instead, they have relied a misleading clause buried in their T&Cs. Quite disgraceful. I am very interested in their response to this feedback.

Quick to respond to claims. Friendly and efficient service - would definitely recommend

Marie,The person who handled my enquiry was Brilliant

I had to make an amendment and Marie was so quick to reply with help and assistance - customer service in general seems to be on the decline these days, so I was really very impressed - thank you very much Marie!

I had to make a change to my insurance, and they were extremely quick and helpful - will definitely use again.

It was easy to create an order to insure my parcel, and have used Secursus previously without any problems.
This time I had to cancel and reorder due to credit card issues, Marie was very helpful and guided me, thanks

I had a little difficulty sending the correct photos, but they finally went through.

Helpful and fair dealing from Secursus in a difficult situation with Etsy,glad I engaged them otherwise I would’ve been loosing out considerable money so I definitely remain their costumer and thank you!

I sent parcel abroad and got lost in transit. Secursus never failed my expectation, I received my full insured amount today. Thank you Marie for the big help. You can trust this company guys. I have been using them for how many years already but today, I am truly happy with them. I am giving them full stars because they deserve it.

I recently used Secursus to insure a high-value item during international shipping, and the experience was excellent. The platform is easy to navigate, the pricing is transparent, and the coverage provided peace of mind. Customer service was responsive and helpful when I had a few questions before purchasing. Thankfully, I didn’t need to file a claim, but the process seems straightforward. Overall, I highly recommend Secursus for anyone looking for reliable shipping insurance.

Very effective and quick response!