Secursus Reviews 431

Very straight forward to use, made me feel confident using.

Swift response to queries. Refund when courier failed to pick parcel up.

Super Fast Customer Service. Really happy with the speed and helpfulness.

Immediate insurance, very reasonable price. Accidentally insured a package with incorrect tracking info, refund was prompt without issue. Highly recommended.

A valuable parcel was reported missing and our customer signed a statement it was not delivered.

After 1 month of 'investigation' the shipping company declared the parcel was lost. It took Secursus less than 1 day to find proof that the parcel was actually delivered!

It is great to receive compensation when a parcel is lost, but it feels even better when a scammer making false claims is not rewarded.

The online website is now also much improved, making it easier to file and monitor a claim.

We can only recommend using Secursus for peace of mind.

Getting good insurance to protect shipments of many types of valuable items is not only difficult but often impossible. Secursus has changed all that - they offer affordable prices, excellent customer service and an easy to use system. Could not recommend them more highly.

I ensured my packages with Secursus for international travel. An item was damaged in transit and so I opened a claim. I found out then that their insurance only covers business shipments, and not personal like mine. They none the less gave me some compensation, which covered the cost of the insurance if nothing else.

Excellent cover and customer service.

Excellent quick response to my email request for a change of tracking number when the original courier failed to pick up my insured parcel. I’m not easily impressed, and have no links to this company other than as a customer, but Secursus was reactive and helpful.

I run the 100% 5* rated music store Wax Musical in Culcheth - check us out for amazing guitars etc shipped worldwide. There is only one courier in the UK that can be trusted never to damage guitars and that courier will not insure musical instruments. The only solution? Insure separately with Secursus. First problem ever happened last month - courier delivered my parcel to an Amazon returns depotin error and there was no way to recover it. So I put my claim in with Secursus - I have received the full amount I insured, transferred into my bank account within two weeks. Very happy and will continue to use them.

Very bad customer service. Parcel went lost and they wont refund regarding to their complicated T&C. They will find always a reason why they wont pay and refund. Especially with terms not in your hand to deal. The parcel was ordered as private delivery + signature required. Customer routed it to an UPS point and now they are claiming its not covered anymore. How should a shipper control this???
This is the worst customer service - they wont to get paid for zero coverage and it works best as long as there is no case

Very helpful and paid compensation quickly A*********

The pack (a guitar) arrived broken at the destination (UK)
I just had to send documents on the Secursus web platform (it's easy to use and very simple to understand) , and Secursus refund me. The contact was quick and professional. I had another problem few month ago , and it was also quickly fixed. A very professional service. The best solution i know for extra inssurance.

I was incredibly impressed with how Secursus handled my claims. From the timeliness of responses to the thorough explanations of procedures, and even to the distribution of the claim funds, it was a stress free experience.

I was Not able to Register my Credit Card. They helped me to carry Out the payments manually.

Overall good experience if you carefully read the requirements and make photos of every step. Packages need to be packed so that the goods sent are not identifiable. Short: do your homework first

I have used secursus to send two packages to Hungary. DPD as a parcel service does not allow insurances above a certain amount, so I had to use an external insurance service. Sure enough, one of the packages send got damaged.

Since I documented every step of the shipping progress and chose to send the items with a tracking number, I could open a claim with secursus. After 8 weeks and a multitude of requested documents and photos (which is totally understandable) I was able to get the full refund for replacing spare parts of the items damaged (monitor speakers in this case).

If something like this happens there is work to do and it is tedious, but: everything for solved and secursus acted professionally every time.

There is only one gripe and that is the website itself, which does not allow any useful interaction when using a smart phone. Requested videos could not be send by email since they were too large.

Apart from that: will use them again. Happily.

Solid insurance company

In May, Fedex lost me a parcel with a wristwatch. After some require documents from Secursus. I got paid by them after 5 days i submited documents to them. I will use their service for my business for sure

Always excellent service and Marie is always on hand to answer any questions.

Super professional. Handled the claim efficiently and was very helpful throughout the process. I’ve been using securus for 5 years and this is the first time I made a claim. They live up to all expectations I had.

i insured a couple of parcels worth thousands of euros during the last year.
everything was fine, till one got lost in transport.
i didnot know the terms&conditions in every detail, so my claim was rejected. but i got full compensation in goodwill very quickly.
that was a great relief.