This was the worst service experience…
This was the worst service experience I’ve ever had. The technician, Simond, was completely unprofessional and disrespectful. He showed up at my father’s property on Thanksgiving weekend without confirming the appointment, then falsely reported that my father was rude for simply asking why he was there unannounced.
A week later, I drove two hours to ensure the job was done right. Instead, Simond immediately stated he would “replace the old camera” instead of installing all-new equipment as I had clearly arranged with customer service. When I questioned him about it, he refused to do the work and accused me of being rude—just for asking what exactly he was planning to install. That’s not customer service; that’s arrogance.
It’s obvious these so-called SecurTek authorized dealers try to reuse old equipment to save money if you’re not technically informed. And when you ask questions, they label you as rude and walk away. I’ve tried contacting their customer service several times about the technician’s behavior—still no response.
Avoid Alarm Pro-Tech at all costs. They waste your time, twist the story to cover their mistakes, and show zero respect or accountability.