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Seeed Studio Reviews 289

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TrustScore 3 out of 5

2.9

Electrical Wholesaler
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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product quality and find the ordering process straightforward and reliable, often receiving their items quickly and well-packaged. They appreciate the innovative products and helpful documentation, with some noting that their orders exceeded expectations. However, a significant number of people express dissatisfaction with customer service, reporting unresponsiveness and issues with refunds or exchanges, especially when products arrive defective or incorrect. Delivery services are also a common concern, with some experiencing long shipping times, unexpected costs, or receiving items from different warehouses than expected. There are also complaints about product accuracy and functionality, with some expensive items arriving with hardware defects and a lack of quality control.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with some expressing satisfaction with product quality... See more

Order

Clients share ambiguous opinions on order, with some reviewers expressing strong dissatisfaction and advising... See more

Delivery service

Customers consistently note negative experiences with delivery service, particularly with items shipped from... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising excellent product quality,... See more

Customer service

Reviewers mention negative feedback about customer service, with many reporting being ghosted on all... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The most buggy website I have ever used. Full of bugs in the ordering part, allocated money on my account multiple times, no order actually went through. Ran into two visual errors when buying.... See more

Company replied

Rated 1 out of 5 stars

Used to be a fan of SeeedStudio historically, but new year ordering from SeedStudio really disappointed me. Not only has it cancelled the free shipping for big orders, but didn't provide options like... See more

Company replied

Rated 1 out of 5 stars

Unbelievably dishonest company and support. Purchased a MR60BHA2 which was advertised as being used by someone on a couch and someone at a desk. The sensor is horribly inaccurate, saying I'm breathing... See more

Company replied

Rated 1 out of 5 stars

Delivery was ok and fast but ... product did not perform as expected, so I asked for a refund. Not possible, simply because the item had already been used, as stated by Customer Service. In the ear... See more

Company replied

Company details

  1. Electrical Wholesaler
  2. Electronics Store

Written by the company

Seeed Technology (also known as, Seeed Studio) is a leading open-source hardware provider focused on emerging technologies like edge AI, robotics, smart sensor system and etc. for technologists worldwide. Leveraging an open-source hardware ecosystem, we accelerate the transformation of ideas into market- ready products and solutions in order to support diverse and emerging applications across industrial. Through working closely with global developers, it integrates new information technologies in its complete and open production system, that is epitomized into “modules→devices→integrated solutions”.we have built a technology ecosystem based on an open-source hardware ecosystem, AI- driven capability and cross domain co-creation.

Contact info

2.9

Average

TrustScore 3 out of 5

289 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wonderful tech support

The tech support for the Sensecap miners is great. I've had to make tickets twice and each time the issue was resolved in a timely manner. I'm very appreciative of the support Seeed provides. I always recommend Sensecap miners to friends because it's a good product and the tech support is outstanding.

December 21, 2021
Unprompted review
Rated 5 out of 5 stars

Relentless help support!

Had a problem with the configurations.. the support team was impeccable in helping me through it! Many thanks Mario for all your help and kindness!

December 20, 2021
Unprompted review
Rated 5 out of 5 stars

Mario in Support was AMAZING

I spoke to Mario in support. First off I was really impressed that there was a real person to speak to and not a BOT.

Mario was amazing, he provided me with all the answers to my questions and more. If I am absolutely honest this is amazing Customer Support and I wish more companies had service like this.

Mario, you did your company proud. I feel like I can reach out when I need help without issues.

December 20, 2021
Unprompted review
Rated 5 out of 5 stars

They are great

Hello everyone
I happy because everyone from staff helped me with info and details and now i am back to life. Many thanks.

December 19, 2021
Unprompted review
Rated 5 out of 5 stars

Truly Helpful!

I had an issue with my SenseCAP M1, i opened a ticket on discord and they didn't give up on it until they helped me fix it.
All the respect!

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing company!

Seeed Studio has excellent products with a very good level of quality.
The SENSECAP MX customer service team is amazing, it's really great and appreciable to have an available and responsive assistance, with ticket system and live chat on Discord. Thanks again Mario for your time and support!

December 16, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing team!

Great support. Followed up until the issue was 100% resolved and confirm all was working. Excellent comunication

December 15, 2021
Unprompted review

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