Seeking Alpha Reviews 796

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, often highlighting exceptional customer service and quick response times. Many people appreciate the efficient and supportive approach to resolving issues, noting that the team goes above and beyond to assist them. However, some customers expressed dissatisfaction with the subscription model, citing concerns regarding subscription charges and issues with the cancellation process. A few other people also felt that the customer service was unresponsive or unhelpful in certain situations, leading to frustration with billing and subscription issues.

What people talk about most

Customer service

Clients share positive opinions on customer service. Many customers report exceptional and immediate support,... See more

Staff

Customers had positive experiences with staff, highlighting their knowledge, patience, and efficiency. Many... See more

Subscription

Users describe ambiguous interactions with subscription. Many consumers express frustration with unexpected... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the swift and... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the service, highlighting... See more

Based on these reviews

Rated 5 out of 5 stars

I've been a satisfied premium user on Seeking Alpha for several years. Recently I discovered a problem with their online portfolio view and contacted them. I worked with Garima in customer service who... See more

Company replied

Rated 5 out of 5 stars

with over 5 decades of trading experience, I was aware of Seeking Alpha, but I didn't pay attention to their program. I gave it a try this year because I realized my trading results were lousy. SA h... See more

Company replied

Rated 5 out of 5 stars

I get a great amount of value in reading the independent analysts' reports on various companies. What's especially convenient is being able to convert these analyst reports into MP3 audio files at t... See more

Company replied

Rated 5 out of 5 stars

Everything about Seeking Alpha is fantastic. It provides such great information on stocks to help reduce the research time. The portfolios they run are easy to follow and successful. They out... See more

Company replied


Company details

  1. Investment Service

Written by the company

Seeking Alpha is the world’s largest investing community. Powered by the wisdom and diversity of crowdsourcing, millions of investors connect to discover and share investing ideas, discuss breaking news, debate the merits of stocks, and make informed investment decisions. 17 million people use Seeking Alpha every month.


Contact info

4.0

Great

TrustScore 4 out of 5

796 reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Seeking Alpha is very informitive and has super pick

The website is easy to use, and very informative.
So far, the Alpha picks have worked out to be mostly very profitable. The subscriptions went up, but I hope the picks more than make up for the increase.
I would like to try "PRO" on a monthly basis and not be locked into it for a year. Pro is expensive so a month to month or 90 day trial would be great.

December 16, 2025
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, Kim!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 5 out of 5 stars

I encountered an issue Responsive customer support and the most comprehensive analysiswhile using the…

I encountered an issue while using the service, but the customer support team responded quickly and helped resolve it efficiently.
Their support was professional, clear, and reassuring, which made a big difference in my overall experience.

I have compared many similar products, and this platform clearly stands out. The analysis and data provided are the most comprehensive and well-organized among all the options I’ve tried.

Overall, it’s a reliable service with strong customer support and excellent analytical resources. I would definitely recommend it.

December 16, 2025
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 5 out of 5 stars

I've been using Alpha Picks service for…

I've been using Alpha Picks service for a couple of months. I like it so far. Let see how it goes

December 16, 2025
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, Illia!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 2 out of 5 stars

The people and service were fine

The people and service were fine. I really didn’t like the business model. Have hundreds of opinions was more confusing than helpful. The site did not have a comprehensible tutorial or at least that I found so the whole experience was confusing. In the end I was looking for a service that provided clarity and a view not one that gathered all opinions.

December 15, 2025
Unprompted review
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Reply from Seeking Alpha

Thank you for taking the time to share your feedback, Brian. We’re glad to hear you found the people and service positive, and we appreciate your perspective on the platform experience.
We’ll be sure to share your comments internally as we continue to improve clarity and onboarding resources. Thank you again for sharing your experience.

Rated 1 out of 5 stars

SA Shows Extreme Bias In Favor Of Leftists

My experience is that this is a censorship platform like Twitter used to be. There are radical leftists on the platform who have threatened others and myself with violence, and still remain on the platform. Meanwhile, I've been a voice for peace and non-violence, but because I called out the arsonists and violent criminals assaulting Tesla owners and Tesla cars, I end up being the one getting moderated. The bias at SA is disgusting, though I shouldn't be surprised since he corporate HQ is in NYC.

December 1, 2025
Unprompted review
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Reply from Seeking Alpha

Thank you for your feedback. We take concerns around moderation and user conduct very seriously. Our goal is to provide a respectful and balanced environment for all readers and contributors. Please reach out to us at support@seekingalpha.com with more details so we can assist.

Rated 5 out of 5 stars

My problem was solved quickly

My problem was solved quickly, successfully, and in a very friendly fashion.

December 9, 2025
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 5 out of 5 stars

Speedy response and issue resolved…

Speedy response and issue resolved quickly

December 11, 2025
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, Geraldo!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 1 out of 5 stars

Autorenewal with no warning AND no support reaction

A subscription auto renewed at almost double the price. I was never alerted of a pending charge before my card was charged. I immediately reached out to the support team on subscriptions@seekingalpha as well as through a direct message in the app but I was ignored (no reaction, no confirmation of receipt of the message, etc.).

December 9, 2025
Unprompted review
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Reply from Seeking Alpha

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback, Tomas. Please reach out to us at support@seekingalpha.com and mention your Trustpilot review, so our team can take a second look at your case and help resolve it

Rated 5 out of 5 stars

Their insights in choosing is Alpha…

Their insights in choosing is Alpha picks is quite Interesting. However i wish to see more success rate as of late most of their picks not up to the mark.

December 10, 2025
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, Narendar!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 1 out of 5 stars

Auto Renewal with No Warning…

A subscription auto renewed at double the price. I was never alerted of a pending charge before my card was charged. I never used the service and have tried to contact them to get it reversed but my emails are ignored.

December 1, 2025
Unprompted review
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Reply from Seeking Alpha

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback, Jeff. Please reach out to us at support@seekingalpha.com and mention your Trustpilot review, so our team can take a second look at your case and help resolve it

Rated 5 out of 5 stars

Representative went above and beyond…

Representative went above and beyond expectations to resolve my concern. Great communication and follow up.

November 27, 2025
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, Jared!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 5 out of 5 stars

Great customer service still exists

My problem was resolved in a timely manner and the person I was dealing with had amazing follow up. They emailed me to let me the issue was being resolved, then emailed again once the issue was resolved to make sure that all was well. The person I chatted with went above and beyond and are to be commended.

November 26, 2025
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, Derek!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 1 out of 5 stars

Poor customer service.

Poor customer service.

December 4, 2025
Unprompted review
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Reply from Seeking Alpha

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback, Alex. Please reach out to us at support@seekingalpha.com and mention your Trustpilot review, so our team can take a second look at your case and help resolve it

Rated 5 out of 5 stars

Great Service!!

Saroj was great to work with and quickly resolved my issue.

December 4, 2025
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 5 out of 5 stars

Saroj was extremely helpful

Saroj was extremely helpful. He reached out to me promptly and helped me resolve my issue. Was very polite and friendly. Appreciate it.

December 3, 2025
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, Vaishnavi!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 1 out of 5 stars

This company charged me for a new year…

This company charged me for a new year long subscription with no warning. They claimed to have sent out notice but they did not (and yes I checked all my junk email). I contacted them within minutes of receiving the charge and asked to cancel and refund and I was refused by a foreign customer service agent with a script. Shady practices, unhelpful customer service, and just a churn and burn customer model. Stay far far away. You will get robbed eventually.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Company did the right thing by…

Company did the right thing by refunding an auto-payment on the same day it was charged.

November 26, 2025
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, Shalin!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 5 out of 5 stars

Great publication

Great publication with plenty of different viewpoints to make your own investment decisions. Customer service is great when needed with prompt and helpful advice offered.

December 1, 2025
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 5 out of 5 stars

The tips are strong and customer…

The tips are strong and customer support is fast, efficient and knowledgeable.

September 15, 2025
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

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