I've been a satisfied premium user on Seeking Alpha for several years. Recently I discovered a problem with their online portfolio view and contacted them. I worked with Garima in customer service who... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Seeking Alpha is the world’s largest investing community. Powered by the wisdom and diversity of crowdsourcing, millions of investors connect to discover and share investing ideas, discuss breaking news, debate the merits of stocks, and make informed investment decisions. 17 million people use Seeking Alpha every month.
52 Vanderbilt Ave, 10017, New York, United States
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The website is easy to use, and very informative.
So far, the Alpha picks have worked out to be mostly very profitable. The subscriptions went up, but I hope the picks more than make up for the increase.
I would like to try "PRO" on a monthly basis and not be locked into it for a year. Pro is expensive so a month to month or 90 day trial would be great.

Reply from Seeking Alpha
I encountered an issue while using the service, but the customer support team responded quickly and helped resolve it efficiently.
Their support was professional, clear, and reassuring, which made a big difference in my overall experience.
I have compared many similar products, and this platform clearly stands out. The analysis and data provided are the most comprehensive and well-organized among all the options I’ve tried.
Overall, it’s a reliable service with strong customer support and excellent analytical resources. I would definitely recommend it.

Reply from Seeking Alpha
I've been using Alpha Picks service for a couple of months. I like it so far. Let see how it goes

Reply from Seeking Alpha
The people and service were fine. I really didn’t like the business model. Have hundreds of opinions was more confusing than helpful. The site did not have a comprehensible tutorial or at least that I found so the whole experience was confusing. In the end I was looking for a service that provided clarity and a view not one that gathered all opinions.

Reply from Seeking Alpha
My experience is that this is a censorship platform like Twitter used to be. There are radical leftists on the platform who have threatened others and myself with violence, and still remain on the platform. Meanwhile, I've been a voice for peace and non-violence, but because I called out the arsonists and violent criminals assaulting Tesla owners and Tesla cars, I end up being the one getting moderated. The bias at SA is disgusting, though I shouldn't be surprised since he corporate HQ is in NYC.

Reply from Seeking Alpha
Anyone have ratings on results than just customer service?
My problem was solved quickly, successfully, and in a very friendly fashion.

Reply from Seeking Alpha
Speedy response and issue resolved quickly

Reply from Seeking Alpha
A subscription auto renewed at almost double the price. I was never alerted of a pending charge before my card was charged. I immediately reached out to the support team on subscriptions@seekingalpha as well as through a direct message in the app but I was ignored (no reaction, no confirmation of receipt of the message, etc.).

Reply from Seeking Alpha
Their insights in choosing is Alpha picks is quite Interesting. However i wish to see more success rate as of late most of their picks not up to the mark.

Reply from Seeking Alpha
A subscription auto renewed at double the price. I was never alerted of a pending charge before my card was charged. I never used the service and have tried to contact them to get it reversed but my emails are ignored.

Reply from Seeking Alpha
Representative went above and beyond expectations to resolve my concern. Great communication and follow up.

Reply from Seeking Alpha
My problem was resolved in a timely manner and the person I was dealing with had amazing follow up. They emailed me to let me the issue was being resolved, then emailed again once the issue was resolved to make sure that all was well. The person I chatted with went above and beyond and are to be commended.

Reply from Seeking Alpha

Reply from Seeking Alpha
Saroj was great to work with and quickly resolved my issue.

Reply from Seeking Alpha
Saroj was extremely helpful. He reached out to me promptly and helped me resolve my issue. Was very polite and friendly. Appreciate it.

Reply from Seeking Alpha
This company charged me for a new year long subscription with no warning. They claimed to have sent out notice but they did not (and yes I checked all my junk email). I contacted them within minutes of receiving the charge and asked to cancel and refund and I was refused by a foreign customer service agent with a script. Shady practices, unhelpful customer service, and just a churn and burn customer model. Stay far far away. You will get robbed eventually.
Company did the right thing by refunding an auto-payment on the same day it was charged.

Reply from Seeking Alpha
Great publication with plenty of different viewpoints to make your own investment decisions. Customer service is great when needed with prompt and helpful advice offered.

Reply from Seeking Alpha
The tips are strong and customer support is fast, efficient and knowledgeable.

Reply from Seeking Alpha
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.