Selco Builders Warehouse Reviews 1,513

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and extensive product knowledge, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach from various team members. The overall service is frequently described as excellent, with consumers noting the efficiency and ease of their experiences. However, some people were dissatisfied with the delivery service, reporting issues with incorrect orders, unannounced substitutions, and delayed or inconvenient scheduling. A few other people also felt that the product availability was sometimes an issue, with certain items being discontinued or unavailable.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and excellent... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise fast and... See more

Service

Clients share positive opinions on service, frequently highlighting helpful and knowledgeable staff, quick... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting helpful, knowledgeable, and... See more

Product

Users describe ambiguous interactions with product availability and quality. While some customers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Pretty impressed with Selco aftercare services. We bought patio doors over 5 years ago that developed a significant fault that meant the door always had a big gap at the top when closed. Given that... See more

Rated 5 out of 5 stars

Mr Wayne has helped me insorting out my order .His kindness and friendly behaviour haa created huge impact on me. Selco should be proud of having such man power . Ms Sarah has excellent customer or... See more

Rated 5 out of 5 stars

Great experience at Selco Elland Road. Tanya, one of the sales reps in store went above and beyond sorting a complex order for me from external tile suppliers. Nothing was too much effort and she mana... See more

Rated 5 out of 5 stars

We visited Selco Alperton branch in April looking for some Vinyl flooring for our dental surgery after getting very confused with the number of options online. Mr Rumit Shah helped us choose one that... See more


Company details

  1. Building Materials Market
  2. Aggregate Supplier
  3. Building Materials Store
  4. Lumber Store
  5. Plumbing Supply Store
  6. Tool Store

Written by the company

At Selco Builders Warehouse, we’ve got stacks of stock from top trusted brands, all at exclusive, low trade prices. If you’ve been looking for building materials and timber supplies for your latest project, we’ve got it at Selco. Our branches are open 7 days a week, with all the products you’d expect from your local builders’ merchant or timber merchant. Whether you’re a builder, carpenter, electrician, plumber, decorator, landscaper or business of any kind, you’re in good hands - we’ve been serving the tradespeople of the nation since 1895 and have grown our network to 75 branches and counting. As well as thousands of products lining our shelves, we’ve got a free Click & Collect service so you can pick up your goods at a time that suits you, or you can have them sent straight to site with our free Click & Deliver service. In each of our branches you’ll find a range of trade services designed to make your job easier, including paint mixing, brick matching, sheet material cutting and free kitchen designing – we’ve even got in-branch cafes for you to grab a builder’s brew and a bacon sandwich before the day ahead. And don’t forget about our Special Orders service – if we don’t currently stock a product you’re looking for, we can usually source it for you. Our friendly team are always on hand to help you with anything you need to make your visit a positive one! So, pop into your local branch and speak to one of our colleagues about signing up for a Trade Card today or apply for one online through our website. Selco, it’s where the Trade go!


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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Replied to 23% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I was about to do a small project of…

I was about to do a small project of getting the ceiling and walls done, and I came across Bianca. She was truly amazing, helping me out with patience, courtesy and passion for her work.

Keep up the good work, Bianca.

Customers like me sometimes may come across asking questions, simply to understand how the process works, hence to get the job done cost-effectively.

Many thanks again.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible people terrible service

Terrible customer service
I went a day and asked if they would cut a worktop in half and they said yes, I brought ir in next weekend and. They refused to do it because I did not buy it there despite the fact I was clear when I initially asked. A lady at the old Kent road came in and even thought the guy working there wanted to cut it she refused and did not allow him to do it, o top of that she was dismissive and rude. I would never ver buy anything in Selco again

November 2, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

ordered 2 tonnes of bark two weeks ago online, arranged for delivery for 27/10/2025 as the contract was for a school and the work needed to be done during half term, i was contacted Friday 24th October to confirm delivery would be for the Monday and they were in their words 'looking at the stock now', received an another call an hour later to be told they didnt have my order in stock!! They said to wait till Monday and the delivery guy will go pick some up. I waited till today and was told that the order would be delivered today or tomorrow. I received another call later on to be told they couldnt source my order and they would issue a refund. Absolutely no care was given to the fact this was under a tight deadline and putting me at risk of breach of contract, they just basically said they could give me my order but i needed to pay more money as they couldnt do it at that price (even though its still being advertised on their website) SCAM artists. Shoddy, unprofessional service and i would advise all traders to avoid at all costs!!!! Waste of time!!!

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

⸻thank you




Today I visited the Selco Catford branch, and I would like to leave a compliment for a staff member named Karen. She was extremely patient, knowledgeable, and took the time to answer all my questions thoroughly. Her service was outstanding — she provided detailed information and was very helpful throughout. I truly appreciate her assistance and would strongly recommend her. She is brilliant!

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Booked a delivery over a week in…

Booked a delivery over a week in advance ( I am a builder) paid for it emphasising it must be 08:00 drop no later than 09:00 its now 11:10 and still no call or delivery this company are absolutely Sh1t

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Good price online and reliable delivery

Good price online, just received delivery of paving slabs bang on time as promised (unlike some suppliers!) which of course is crucual when you're on a job and time is everything! Friendly lads delivering, haven't checked the whole pallet yet but the paving slabs do look in good shape.

October 16, 2025
Unprompted review

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