Selco Builders Warehouse Reviews 1,513

I had placed an order and received a quote with the Sidcup branch, they informed me that the order would be delivered to me by my local branch, (Bermondsey). I went to Bermondsey with that quote and a female assistant informed me that the order and delivery times did not make sense. Due to the lateness of the day she was unable to fully sort it out and suggested I return tomorrow for another colleague to assist. At the branch on the following day I met Billy, who brought a breath of fresh air to the situation.
He eliminated all the confusion and patiently took the time to clarify the quote and confirm the delivery date and time. He was Polite, Professional and Patient. He ensured that the order was amended to my satisfaction and it became obvious that he was an experienced member of staff, as he guided me expertly through each item of purchase.
Well done Billy!!

We called in to the Salford branch today and were greeted by friendly and helpful staff, initially Nicola who had called us back yesterday as promised, who sorted out our order requirements . We did have a bit of a mix up with the order but none of it was the staffs fault( it was computer/stock related). All the staff team endeavoured to resolve the issue and help out, the two other female staff members (Leah +?) were also very helpful and the guy who got us the required window and fittings then assisted us in loading it into the car (Jamie?)
Cannot thank the staff enough for their friendly, helpful assistance throughout the process making our first trip to the Salford warehouse a pleasurable experience.

Selected the delivery day and then they scheduled it for another day to when I selected. Was told just because the day I selected suited me, they couldn’t deliver. Asked why I was given that day but couldn’t answer. Couldn’t give me a rough time of delivery so ended up cancelling order. Then was told had to wait 3-5 days for a refund. Prob first and last time I will use them

I ran in just before closing the staff were very helpful

Usually, they are pretty good. Stock is good, and the prices are ok-ish. This time, however, they really let me and themselves down. Ordered 2 fake grass rolls worth over £400 each (and was due to order two more). They said delivery to them was on the 10th and delivery to me was on the 11th (Friday). No delivery turned up. I phoned them, and they said it would now be on the 15th...and no one had bothered to phone to say. So although I planned to install it at the weekend, I wasn't getting it. Got refund, and they missed out on a £834 sale. Just very poor.

We've been badly messed around by Barking branch with deliveries over the last two months. Not a single delivery was correct, and the invoicing has been an absolute nightmare. It's hard to believe that a store which used to be a pleasure to do business with has turned into one of the biggest headaches. Something has clearly gone very wrong, and serious action needs to be taken immediately.

Paid for a delivery the van had a flat tire and the delivery never came .. they said i would have to pay again for the delivery .. is this a joke

How the times have changed. 6 years ago I wrote a review of Selco stating how good they were. They have gone downhill. My last two orders I placed for delivery always turn up late. Im still waiting for one today. I phoned them and got one syllable responses. I believe because I'm only a,10 minute walk away they leave my stuff on the truck to deliver as their last one on they way back to the New Southgate Base.
I'm seriously fed up with their service this past year. I'll be going elsewhere in future.

My Brazilian friend was sexual harassment for this company and no one did anything, not even a sorry. Horrible company with horrible people! Shame!

Firstly, I hate complaining, I feel the service I received was so poor and backed up with lies, that I had to.
I placed an order online on June 18th for delivery on Saturday, June 21st. at 13:49 on the 21st, I received a phone call to say the driver had run out of time and that he would not be delivering. Which meant the plasterer I had lined up had lost 2 days' work. I was promised on that call that it would be put out, 1st run the following Saturday, the 28th. and that it would be with me by 08:30. I felt I couldn't trust that, so I went out of my way on Friday 27th, to phone the Portsmouth depot to confirm this would happen. I spoke with "redacted", who assured me that the notes were on the ticket for a failed delivery and must be the first drop. at 09:57 on Saturday the 28th, I had no delivery still, so I phoned up and spoke with someone who said, and I quote, "Who told you it would be first drop?" I explained what had happened, to be told he would put me on hold and go and find out. After 17 minutes on hold, I hung up. I eventually received a call back from "Redacted", who told me he didn't know why or what had happened, but it was being loaded now and would be sent directly to me. At 11:53, still no delivery, and my plasterers again leaving the job, I phoned again, and "Redacted"" said it should have been with me. and he would call him and ring me back...
At 12:18, "Redacted" phoned me to say he would be with me in 5 minutes.
I said I would like to know what will be done about me now spending more on plasterers to stand around waiting, than the materials I had purchased. Andy suggested I ring up on Monday and ask to speak to the manager. I declined his invite, suggested he speak to his manager, and asked him to ring me.
When the driver arrived, he was the only ray of hope I had for your depot at Portsmouth, polite, and surprised I had had a bad day, as they had sent him to do a job in Southampton first, before coming to me.
I realise I haven't spent a lot of money with you guys. After receiving a call this morning from "Redacted" to say he had spoken with the manager, and there is nothing that can be done about my losses, perhaps a discount on my next order would resolve all the problems your Portsmouth depot has caused me. I declined as there is very little chance of my trusting the depot, let alone ordering from them again.
I don't feel that customer service is even on the agenda here, let alone good ownership of mistakes when made. I believe we all make mistakes, and we judge people on how they resolve them. this was unresolved.

Really good staff and helpful.
I was dealing with Helen’s . She is wonderful great customer service staff.

Selco Wembley - staff are amazing especially Monica on the sales desk. Very organised and helpful. A year long build in central london, Selco Wembley have been great.

Non delivery of order again, it’s a lottery if you receive your ordered delivery from Selco. Always another excuse for non delivery. Finding another supplier who wants business from trade customers.

The people at the Charlton branch were really patient with me, I'm not a builder, & they were really helpful with working out the amount of slabs for the given dimensions.
Kev the delivery driver, went beyond his job description & moved each slabs to outside my front door, & was very cheerful.

Glen the delivery driver was great so helpful and accommodating. Super friendly great service thanks

Amazing service at lakeside Thurrock

The best customer service ever in the Kingston branch

YORK : David at York is a most helpful, knowledgeable and polite person. It’s an absolute pleasure to do business there 👍

Morning delivery arrives at 3pm. Lost 2 days work

First time that I have been to Selco, the staff are very helpful, a special thank you to Tracy and Mark they are extremly pleasant and helped a lot