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Select Security Reviews 217

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TrustScore 5 out of 5

4.9

Home Services
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Rated 5 out of 5 stars

I've already recommended Select Security to a widow friend who has never had a Security System. The ease of use is incredible. I grew up with Alarm Force, and this system is so much easier. The tec... See more

Rated 5 out of 5 stars

I love this security company! It is so affordable and I actually get a LIVE person on the intercom if I need one! I have accidentally tripped my own backdoor alarm a few times and within 30 second... See more

Rated 5 out of 5 stars

Works great - remote control from my I Phone is help full. Only thing missing is a "Panic Button" on the I Phone App. Hopefully never needed, but could be important if there was ever a middle of the n... See more

Rated 5 out of 5 stars

Everyone on the team that handles my account is responsive and helpful. The installation was so well done. The equipment works great and I love the remote feature to arm and disarm my system. Also, it... See more

Company details

  1. Home Services

Information provided by various external sources

We've built Select Security around the promise we've made to the communities where we live and work. A promise to protect our customers, neighbors, and families from harm by providing them with effective and affordable security and life safety solutions. In each of our offices, from our Lancaster, PA headquarters to our many branch offices, we've created teams of dedicated individuals who stand ready to share their knowledge with those we serve. Every department, from Customer Care to Human Resources, is focused on making sure our customers' needs are always our first priority. We believe through providing our services, we are helping to create stronger, and safer, communities.

Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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Rated 3 out of 5 stars

IT'S OK

THEY NEED TO OFFER CAMERA'S FOR HOME SECURITY AS WELL

May 11, 2018
Unprompted review
Select Security logo

Reply from Select Security

Hi Almeta,

Thank you for your feedback. We do offer interior and exterior cameras with compatible systems. Please check your email inbox for information regarding this. Thank you!

Rated 1 out of 5 stars

Customer Service is terrible

Customer Service is terrible. When I first got the system, I needed to talk to a rep. This was a Friday evening around 7pm. Could never reach a person. Left several messages for a call back request. NO ONE EVER CALLED BACK!! I finally solved the problem on my own. I hope I never have a problem and need help!! I have no confidence in your customer service.

May 10, 2018
Unprompted review
Select Security logo

Reply from Select Security

Hi Wade,

We're very sorry you had an initial technical support issue and our Customer Support department was closed.

We are expanding hours very soon that will have us open daily until later for routine calls.

I am not sure why the operator you spoke to did not page our on call technician when you called in but in any event, look for the announcement on the call center expanded hours.

Also note the following:

Ken-Residential Division General Manager Cell # 717-205-9459
Andy- Territory Manager in NC. Cell # 704-641-2104

We are here to help anytime you have a question and again very sorry for the miscommunication.

Rated 5 out of 5 stars

Great

Great product easy to use arming and disarming by panel or cell is just great convenient it also has other equipment you can get.

May 10, 2018
Unprompted review
Rated 3 out of 5 stars

I HATE THE BOX

I HATE THE BOX! THERE IS NOT ENOUGH VOLUME TO IT! THE WHOLE IDEA TO THE BOX IS SO I CAN HEAR THE BEAP OR THE VOICE IF SOMEONE COMES INTO MY HOME!

May 10, 2018
Unprompted review
Rated 5 out of 5 stars

system is easy to use and…

system is easy to use and sophisticated. I am happy that i updated the system from the old one.. I do receive to many e-mails regarding openings and closings.

May 10, 2018
Unprompted review
Rated 2 out of 5 stars

The company does not reach out to tell…

The company does not reach out to tell you about updates on new products.
It cost more to view from your cell phone.
It cost more to active/deactivate from another device.

May 10, 2018
Unprompted review
Select Security logo

Reply from Select Security

Hi Windi, thank you for your feedback. Please look in your email for the latest product accessory offers. You do have the latest system we still install today. Please contact us with any questions!

Rated 5 out of 5 stars

Truly great

Truly great. They have always handled the very few things I’ve needed with complete care and professionalism. I give them 5 stars

May 10, 2018
Unprompted review
Rated 5 out of 5 stars

Already recommended

I've already recommended Select Security to a widow friend who has never had a Security System. The ease of use is incredible. I grew up with Alarm Force, and this system is so much easier. The technician who installed the system was top notch, and left no doubt on the complete use, before leaving our premise. Good job, and thank you!

May 10, 2018
Unprompted review
Rated 3 out of 5 stars

We had alarm force for years and…

We had alarm force for years and everything worked great then select security came along and then I had alot of problems with the equipment I had problems with disconnecting not motion detecting right the Wi-Fi extender worked half the time for the doorbell camera called in twice to have them fix it and then the third time it broke down I called and cancelled and went with ADT your customer service is good very friendly the only downside is the equipment

May 10, 2018
Unprompted review
Rated 4 out of 5 stars

I can never find where to pay my bill…

I can never find where to pay my bill on your home page. Why don't you just simply it by selecting: "PAY BILL ONLINE"

May 10, 2018
Unprompted review
Select Security logo

Reply from Select Security

Hello Tommy! We're sorry you're having trouble finding the payment page. You are able to pay your bill on our site using this link: http://www.selectsecurity.com/autopay/

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