I had problems with my Chess Sponsor having the incorrect information. I was amazed that SelfWealth were so prompt in answering emails (within 10 mins) and gave me directions on how to correct the pr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I haven't used Selfwealth for many years but find myself coming back to it on recommendation of a broker. It seems to be ideal for beginners up to sophisticated investors. A useful function would be... See more
Company replied
The transfer of shares is often a challenge due to differences in name or address. Provided the correct information is given to Selfwealth, the transfer and update processes seem to work very well. R... See more
Company replied
We created a Selfwealth account to transfer shares from my late father's estate and as I had never held shares before the process was a little daunting. Transferring shares from multiple companies t... See more
Company replied
Company details
Written by the company
Flat fee investing that puts you in control. Build long-term wealth with Australia’s leading low-cost investing platform.
Contact info
Level 7, 130 Lonsdale Street , 3000, Melbourne, Australia
- support@selfwealth.com.au
- www.selfwealth.com.au
4.8
Excellent
330 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt and efficient response
Prompt and efficient response, thank you.
January 28, 2026
Unprompted review
Reply from Selfwealth
Thank you for your feedback, I'll be sure to pass this on to Supriya. Please feel free to reach out should you need any further support.
Great support
Blake gave us great support to complete our application and we now feel confident about working with the platform.
January 28, 2026
Unprompted review
Reply from Selfwealth
Thank you for the kind feedback, I'll be sure to pass this on. we're really glad to hear the support was helpful and that you’re feeling confident moving forward on the platform. Please feel free to reach out whenever you need.
Fast and accurate support
Blake answered my complex questions cleanly and confidently
January 28, 2026
Unprompted review
Reply from Selfwealth
Thank you for taking the time to share your feedback. We’re glad to hear that you received fast and accurate support, and that Blake was able to answer your questions clearly and confidently. We’ll be sure to pass this on to him. Please feel free to reach out again if required.
Very prompt and informative response
Very prompt and informative response. The fact it was via chatbox was great as there was no waiting on the phone, and it allows the question asker to reflect on the written response. Jake was great.
January 28, 2026
Unprompted review
Reply from Selfwealth
Thank you very much for your kind feedback.
We’re pleased to hear that you found the response prompt and informative, and that the chat function was helpful. We’ll be sure to pass your comments on to Jake. Please reach out if we can help again in the future.
Very fast response and very helpful
January 27, 2026
Unprompted review
Reply from Selfwealth
Thank you for your review! Your feedback means a lot to us. If you need any further support, please don’t hesitate to contact us.
I am not the most tech savvy person
I am not the most tech savvy person , I got very frustrated with trying to excess my account. The person I spoke to was very patient with me and after a time we got it sorted out. Great customer service.
January 23, 2026
Unprompted review
Reply from Selfwealth
Thank you for your feedback. We’re really glad our team were able to patiently help get everything sorted out for you - I'll be sure to pass on the feedback. We truly appreciate you taking the time to share your experience.
Blake was great with helping me
Blake was great with helping me. Offered me other solutions to make my inquiry happen.
January 23, 2026
Unprompted review
Reply from Selfwealth
Thank you for your kind feedback, I will be sure to let Blake know, We are glad that you were able to find a solution to your enquiry. Please as always feel free to reach out if needed in the future.
Very responsive and helpful
Very responsive and helpful. Was checking in the backend to make sure everything was in progress for us.
January 22, 2026
Unprompted review
Reply from Selfwealth
Thanks for the great review! Happy to hear the process felt smooth and you were well supported. Please feel free to reach out if we can be of assistance again.
Easy help Thanks
January 22, 2026
Unprompted review
Reply from Selfwealth
Thank you for the feedback its appreciated. Please feel free to reach out again if we can support.
Good chat based online customer…
Good chat based online customer service. Got what i needed to get done quick.
January 22, 2026
Unprompted review
Reply from Selfwealth
We really appreciate your review, and will pass your feedback onto the team! Please feel free to reach out if you require any further support.
Best Trading Platform Out There!
I've been using Self Wealth for years and the platform and service is world class. The platform is very user friendly even if you haven't used a trading platform previously you'll find it easy to navigate and use. I'm about to open an account for my 3 year old son! I needed support with a mistake I had made and Chloe from the support team was so quick to respond and rectify my issue, the speed in response and resolving my issue was second to none. Highly recommend. One of the best systems I've used for trading.
January 20, 2026
Unprompted review
Reply from Selfwealth
Thank you for the review Jody! We are glad to hear the Chloe was able to support you with opening your account for your son. We will be sure to pass on your feedback to Chloe. If you need any further assistance, feel free to reach out.
The clear and simple explanation…
The clear and simple explanation supplied by Heather, coupled with an appropriate level of understanding and empathy
January 20, 2026
Unprompted review
Reply from Selfwealth
Thank you very much for the review Dominic. We're very glad to hear that Heather was able to help you. We'll be sure to pass on your feedback!
2FA help
Once I had determined that I had to email SW with a help request (Chat or phone help was not available) I received timely response to my notification.
January 20, 2026
Unprompted review
Reply from Selfwealth
Thank you for taking the time to leave a review. Whilst we do offer chat support, though it may not always be immediately available depending on demand. We appreciate you reaching out via email and are glad to hear that our email response was timely and hopefully helpful. Your feedback is valuable as we continue to improve our support experience.
Friendly and patient support
Friendly and patient support, solved my issues.
January 20, 2026
Unprompted review
Reply from Selfwealth
Thank you for your kind review. We’re really glad we could help and appreciate you taking the time to share your experience.
Reply from Selfwealth
Thank you so much for your review, I will ensure that the feedback is passed on to the team that provided you support. Please feel free to reach out if you require any further support.
Efforts of customer service consultant were exceptional…
Efforts of customer service consultant was exceptional
January 14, 2026
Unprompted review
Reply from Selfwealth
Thank you so much for the lovely feedback, I will be sure to pass your comments on to the team member who was supporting you. Please reach out again if there is anything further we can assist with.
Where information can be found on the website.
The responses were accurate but somewhat tardy. When I asked when a premium had been paid, it would have been more helpful to advise where this could be found on the website. This would prevent unnecessary chats.
January 16, 2026
Unprompted review
Reply from Selfwealth
Thank you for your review, I’m pleased to hear that the responses provided were accurate and understand the feedback regarding the timing of those responses. We appreciate your suggestion around providing a navigational path for our clients to locate where information can be sought themselves on the website. This is something we will certainly take on board to help reduce the need for unnecessary follow-up chats in the future. Please do not hesitate if we can provide further support.
I raised my questions & answers…
I raised my questions & answers received was perfect & I am very pleased. Friendly services
January 15, 2026
Unprompted review
Reply from Selfwealth
Thank you for sharing your experience with us! We’re happy to know that our team answered your questions well and provided a friendly service. Please reach out if we can support further.
Easy customer service sharp and to the…
Easy customer service sharp and to the point for account recovery
January 15, 2026
Unprompted review
Reply from Selfwealth
Thank you for your feedback, We are glad our team was able to provide clear and efficient support to ensure you were able to recover your account. We appreciate you taking time to share your experience.
Two Factor Authentication
My Two-Factor Authentication was removed to enable me to login after I changed smartphone. Bear in mind, one must be able to pass the security clearance questions.
December 29, 2025
Unprompted review
Reply from Selfwealth
Thank you for sharing your experience Luke. We're glad we were able to support you in regaining access to your account!
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