Selkie Reviews 

Summer was a fabulous help in talking me through getting the correct size for my first gown purchase, and also helping me with a missing item from my order. It was all sorted out and I've now got my gorgeous gown ready for my event. Can't wait for the next Selkie release!

I purchased a Selkie dress which came with bright green stains on the white lace hem. On communicating this, I was only offered an exchange. The sizing was completely inaccurate (I bought a larger size because I wanted it to be loose on me) and the dress is painfully uncomfortable. Very itchy, pokey seams, super tight elastic and unflattering fit. Furthermore, this incredibly expensive dress came in a dusty, clear plastic bag with a crumpled up invoice. I have ordered less pricey things and have had them come in super elegant packaging, this just drove home that I was scammed. It reminded me of ordering trash from Dolls Kill (which I stopped doing a long time ago)

Nothing about this dress feels special. The fabric feels cheap and stiff and the lace doesn't seem like it will hold up at all. I am so disappointed and accept the fact they just have extremely good marketing tactics. This feels like fast fashion garbage. I opted not to exchange my dress, as it was for my very near birthday and I did not have a backup and am travelling outback Australia. I was offered 10% off another purchase in lieu of any other solution. Extremely disappointed and even though their designs seem like a dream, I will never purchase again. I couldn't even wear it all night, the elastic left horrible marks on me that swelled up and became extremely itchy. Wtf.

Great customer service!! Responded fairly quickly

I think this is my second time asking help from Summer and she's always so prompt and friendly.

Summer was super helpful and fixed the situation very quickly and efficiently.

1) incredibly fast response! I expected it to take days. 2) incredibly kind interaction. The person was understanding and gracious. 3) I really love Selkie and their company!

Very fast, helpful replies via email, which went above and beyond to solve the issue immediately. It is nice to know I'm dealing with actual people and not an AI. Selkie makes lovely garments, and their customer service in all of my experience has been lovely as well.

Personalized customer service. It's nice to know I'm actually speaking to a human. And as someone who is in between sizes, I always have questions. Thanks for the help!

Summer was very helpful and attentive. She made sure I got refunded for an items that were out of stock and never delivered. They were kind and able to issue me my money back for my items!

I have been ordering from this company for years and from their customer service team, to the products they make I have had a lot of good experiences. Even when a delivery doesn't turn out as expected, they are very good at helping to make things right.

Selkie Customer Service never fails to impress me.

I've shopped at Selkie a couple of times now, and anytime I've needed assistance, their customer service has been accommodating, friendly and effective. Especially Summer has been a great help. She's professional, fast and solution-oriented.

Forever a fan of Selkie; Fashion, shop and people. Always a pleasure!

Buyer beware. The sizing for some of the items, particularly the corsets are objectively wrong. Some garments run 1-2 sizes small and the return process is wildly unforgiving. They will charge you $20 for the initial shipment, then a $15 fee to return. They overcharge for shipping both ways, with the label being marked for an item up to 7 lbs while the garment is only 1lb.

I purchased a corset that, according to the size chart, would fit. When it arrived it was comically small. I contacted support, sent pictures, took measurements, and provided a screenshot of the sizing chart to show the discrepancy. Summer from the support team forwarded the request and the company doubled down, insisting that the sizing was correct, despite numerous other customers on Reddit, Facebook, and other social media channels verifying that many items do not match the size chart. Not only that, but some garments are _multiple_ sizes off. For example, someone who wears a small said they had to purchase an item in a large. That goes beyond the forgivable "this item runs small". It was TWO sizes off. This is inexcusable for a company that charges this much for the clothing, the shipping and the returns, and for a company that claims to provide accurate measurements on their size chart.

It seems as though I dodged a bullet with Selkie as the quality of the corset was disappointing, and I had no way of knowing that before ordering. The material is papery thin, and the stitching was off. The brand is very influencer-heavy and I now understand it is to cover up poor design, quality, and business operations. I gave Selkie's customer service department the chance to settle this before writing a negative review. I can say with certainty that this company will not be getting anymore of my money and I encourage anyone reading this to think twice before placing an order.

I spent a lot of money on my dream gown: The Silk Organdy Amadeus Shipwreck Gown. But I had plans for it. And was so excited when after months of waiting (ordered back on March 9) it was shipping. I received a small bag in the mail and thought, this can’t be right. Opened it up and the invoice for my $1200 + tax gown was there with a cheap cotton mini dress that doesn’t even resemble the original design.

WTF. 🤬.

So I texted them and said I expect them to call me Monday about this. Turns out they KNEW. They changed it. And thought it was acceptable to send a $340 mini dress without telling me and that I would just take it. No email, no contact. 6 Months and they couldn't let me know????

Right now I’m so mad that I’d like to set fire to my other dresses and put it online. What kind of company does this???????

***************
Their response only AFTER I messaged them:

Hello Laura! Thanks for reaching out! I actually planned to send you an email today. After discussing with our team, I regret to inform you that the production team has made a significant change: the gown has been transformed into a mini dress, and the option to add the Dairy Floral Shipwrecked Tournure is available.
Our production team should have communicated this change to you prior to shipping, and I understand how frustrating this situation is.
We sincerely apologize for this oversight and any disappointment it may have caused.
If you prefer to return the dress, we are more than happy to refund you 100%. However, if you choose to keep it, the price is $340, and we can refund you the difference.

The most amazing shopping experience!

Summer was amazing with helping me find the right size to order and was wonderful when I needed to make a slight change after purchasing. I couldn't be happier because when the dress arrived it fits perfectly! Thank you!!

The quality and beauty are even better than I had hoped or expected, just absolutely IN LOVE WITH MY SELKIE!

Summer was amazing and extremely helpful

I just got my dress today, I feel like it was true to size and it’s beautiful. The only thing I would love to see change is the packaging, It came in a bag very wrinkled. Other than that I love it.

The adds and partnerships seen through influencers and socials might be alluring but do not get fooled.

The items are pricey yet the quality's simply inexistent.
Basically it's just stiff and see through fabrics pilled up and layered together. No better than fast fashion websites like Shein.

The dresses won't fit you unless you're exactly within the ranges given in the chart and if you're in between two sizes, please do not purchase.
I've made that mistake and was told to pay a tailoring service if I was unhappy.
You'd also expect a 5X to fit a larger chest but nope, the cups look ridiculously tiny.

No matter how much you plead with them, they won't compensate you and pretend everything is fine with the items sent.

In the end, I'm left with two dresses which cost me a total of 954€ (738€ and 216€ of additional taxes and delivery fees). None of them fit, and they'd make anyone look like a clown.

I don't get to treat myself often and chose their brand to do so. Never again. I wish I had known how much of a waste and a scam it would be.

I NEVER regretted a purchase this much. So please, do not make the same mistake.

Selkie Customer service was quick to respond and helped completely resolve my issue.

Papa bless the team tbh, I bought a dress at full price and then it went on sale. I repurchased the dress during the sale so I could return the full price one (per advice of customer service team, as they can’t retroactively apply sale prices, totally fair!!), and then they ran out of my size :( They kindly canceled my sale order and refunded me for both my sale order and the difference in price of my original purchase. I do wish they’d just done that to begin with, but I’m thankful they did it at all!! ❤️❤️❤️