Sendean Cameras Reviews 

423
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's professional service and the high quality of their repairs, often returning items in an 'as good as new' condition. Many reviewers highlight the staff as knowledgeable, friendly, and efficient, providing excellent communication and prompt service. People appreciate the ability to fix complex issues, even for older or vintage equipment, often exceeding expectations and restoring functionality. However, some customers also noted that the repair process can be expensive or costly. Despite this, many of these reviewers still found the quality of the service and the resulting product to be well worth the investment, justifying the price for the excellent results achieved.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with repairs that made... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, efficiency, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of service and repair,... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding the services expensive, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Sendean regarding water compromising my lens and body, and they confirmed that this was something they could undertake. Lens and body were stripped, cleaned, overhauled and serviced. Turna... See more

Rated 5 out of 5 stars

Well, I've been taking cameras to Sendean since back in the day when they were in St Anne's Ct. They have always been the go-to place for camera repairs. They have been consistently professional in... See more

Rated 5 out of 5 stars

I’ve been using Sendean camera repair service 4 times in the past 15 years and am very happy with the results. Very pleasant & helpful staff at the reception desk and prompt follow up to my queries... See more

Rated 5 out of 5 stars

This time my Canon AE1 Program film camera and 50mm lens - unused for decades, shutter and other malfunction problems - gotta go to Sendean! As with other repairs over the years - previously an expen... See more


Company details

  1. Camera Repair Shop
  2. Camera Store
  3. Photo Shop

Written by the company

At Sendean Cameras, fixing broken cameras and lenses is what we’re all about. We have the skills and expertise to get your kit working as good as new.


Contact info

4.9

Excellent

TrustScore 5 out of 5

423 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(423)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick, efficient but maybe a little pricey

After finding Sendean online, I took my camera to their premises for a repair, The staff were courteous and efficient and seem to know their stuff. They took my camera in and sent me a quote for a repair a couple of days later. The repair cost was a little more than I expected, but I needed the repair. The repair was done quicker than the lead in time given, and i was abler to pick it up immediately.

June 3, 2024
Unprompted review
Rated 1 out of 5 stars

Beware the pricing

I've had my Hasselblad 500cm since the mid 90s and know it like the back of my hand.
Its had a couple of services and had been suffering from a sticky shutter, so I took it to Sendean’s and left it with them for an estimate.

They emailed to tell me that the camera needed a repair and that a repair and service would cost £509!
The repair only would cost £420!
I declined their offer.

When I went to pick up my camera, I found that the shutter no longer fired. When I asked them why the camera was no longer functional, they spun me a story about a broken spring needing to be replaced and it being a common problem with these cameras.
I told them that I understand the workings of my camera and there is nothing wrong with the spring.
I suspect that the camera had been tampered with so that it looked like it needed the repair.

They attempted to negotiate a feeble deal with me, however, I simply took my camera to Classic V, who gave it a full service (no replacement springs needed) for £240.
My Hasselblad runs like new again.
Save yourself the time and money. You don’t need to use Sendean Cameras.

If you've had a similar experience with this company, let people know.

April 1, 2024
Unprompted review
Sendean Cameras logo

Reply from Sendean Cameras

We’re glad to hear that you managed to get your Hasselblad up and running, they really are amazing cameras! There seems to be some confusion or misunderstanding over the quote. We quoted £250+VAT to repair and service the camera (excluding replacement parts).
We’re happy to see people staying loyal to film formats, we hope this dying art stays around for many more years. Let us know if there’s anything else you need help or advise with.

Rated 5 out of 5 stars

Seandean Cameras - excellent service.

My camera was faulty and Sendean Cameras was able to repair it whlist other competitors refused it due to lack of parts and technical support.
Everything was clear during repairing process with excellent communication through.
I can recomend Sendean Cameras to anyone who is looking perfect service for broken camera and excellent customer service.
Many Thanks to Sendean Cameras team.

June 4, 2024
Rated 5 out of 5 stars

Excellent service

I thought my camera was not repairable. Sendean, provided me with a quote swiftly and repaired my camera in time for me to take it on holiday, which I thought would never happen. Great service, super efficient and friendly. Couldn't recommend them more.

May 17, 2024
Rated 5 out of 5 stars

Great service overall

My Rollei had been sitting in a corner for such a long time, I was reassured when the Sendean team took the time to explain their process and how they carry out the work but more surprisingly their follow up comms and flexibility when it came to getting all the service and repair done. They were amazing

May 17, 2024
Rated 5 out of 5 stars

Satisfaction on repair work

You were suggested by another camera shop as a good repairer so I came to you from south east London. Your friendly staff on the counter accepted my camera to make an estimate. When received, I accepted and I was not disappointed when the work was completed. The camera was like new so very satisfied with the work.

June 4, 2024
Rated 5 out of 5 stars

Legends

Dropped my grandfathers Ziess Carl Jena binos, broke them. I looked everywhere for someone who could fix them. The head of Zeiss repairs said there was no chance - too old, no parts. Sendean Cameras did no dramas, binos in better nick than before. Thank you!

June 4, 2024
Rated 4 out of 5 stars

Thorough, professional and friendly service

A very thorough, professional and friendly service. I greatly valued the ability to send in the camera and have it returned to me by post, and all my queries about how this would work and the feasibility of a repair were answered. The repair did take a while, about a month in total, though for the most part I'm happy to put this down to a very through job of assessment of the problem and the subsequent repair. From notification of completed repairs to despatch took the longest time, and the only area that wasn't great. Everything else I couldn't fault.
The repair cost was at the upper end of what I had been quoted elsewhere, but again for the thorough job it was worth the extra money.
Will happily trust with my camera again.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great communication throughout from my 1st phone contact through to return of my repaired Canon lens which was no longer supported by Canon repair centres. Repair was completed quickly and the lens is as good as new.

April 23, 2024
Rated 5 out of 5 stars

Happy with my repaired Nikon compact…

Having had no luck in finding anyone in France where I live to repair my Nikon digital compact (even via Nikon registered suppliers - discontinued model, can’t get the spare parts etc), it was a relief to come across Sendean. From the person behind the counter to my subsequent phone contacts, the service was both very professional, helpful and friendly. The repair was carried out on time and I was fully informed of what needed to be done. The repair was not cheap but at least I didn’t have to bin my camera. I have no hesitation in recommending Sendean.

April 23, 2024
Rated 5 out of 5 stars

Leica R 9 with a motor drive has given…

Leica R 9 with a motor drive has given a few problems so it's been in a bag for quite awhile.Very few camera engineers will look at Leica to start with without sending it to Germany. Just by chance a fellow photographer did say. Try Sendeancameras down in Shoreditch. One phone call and the young lady said YES, of course we do. Its a small family business, what a jewel, On entry to this company . it's small but the atmosphere echos PRECESSION. My R 9 was analysed
, a quote was given. The shutter mechanism had collapsed and the motor drive was more than ill. With such skill the shutter was repaired but the motor drive now lies disabled. The skilled mechanic has isolated the drive from the camera so it now works manually which is brilliant to have it working again . No matter what camera one has these good folk will soon sort you out.Freindly, Personal ,and Precision

April 9, 2024

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