Sendiroo.es Reviews 

Tuve la peor de las experiencias al contratar los servicios de envío de esta compañía hace unos años. Envié mi ordenador de España a Inglaterra y lo aseguré ya que era un bien muy valioso y mi herramienta de trabajo. El ordenador llegó destrozado, hice un reclamo por los daños y me dijeron que debía mandar el ordenador para que un técnico lo revisara y pudiesen ver cuánto costaba arreglarlo. Estuve meses esperando que me lo devuelvan, ignoraron mis llamadas y correos, hasta que finalmente su respuesta fue que si quería que me mandasen mi ordenador de vuelta debía anular mi reclamo, así que básicamente secuestraron mi ordenador. Vergonzoso.

I had the worst of experiences with this company some years ago. I sent my computer from Spain to the UK, so I hired this company for the delivery and paid for insurance as it was very valuable to me and it was my working tool. The computer arrived completely destroyed, I sent it back to them so they could do an inspection to see the damage caused by the delivery and they hold my computer for several months. I obviously asked them to send my computer back and pay for all the damages that they were supposed to pay and the reply was that they would send it back just if I cancel my claim. So basically they kidnapped my computer.

Go for another service, avoid this one at all costs especially for international shipments. They will take your package and the payment, and then NOT carry out the shipment saying that it’s missing documentation, but what documentation is missing? That will be an unsolved mystery. This happened to me and they told me I need to to check with customs of my country regarding what is missing. Well I checked, and the customs told me the documentation I provided already was absolutely fine. Still this company kept insisting that some mystery document is missing and the package will be returned, but not the money I paid, because it’s my fault that some mystery document is missing and no one can tell me what it is. Smells of a fraud. Seems they’ve found a way to make easy money while the world is suffering from the consequences of COVID-19.

they charge the card, but do not provide the service.

Amazing service. I use it for eCommerce orders. Very happy :)

They kidnap your packages and ask for an extra payment to release the shipment (I paid $150 in advance and as soon as they had the merchandise, they forced me to pay $400 more to let the shipment go ahead).
Be aware of them!

Secuestran tu mercancía y te exigen un pago de más del doble del inicial (en mi caso pagué 135€ y me exigían otros 380€). Si no accedes a su extorsión nunca liberan la mercancía.
Evitadlos!

i did an order, I payed but they didn't show up
so I sent them an e mail, we decided together another day and again they did not come

We are a business they let you pay up front but the shipment company is not picking the shipment up. Sendiroo on the chat tells you then they come but they do not come you not even get an explanation as a company!!!!!!

terrible service and chat service un polite they just break the chat off without any proper answer

I used this company to find a courier for delivery from Spain to the UK.
The Courier went to pick the parcel before the agreed time, urging the person in charge to give the parcel without labeling them as he had his own labels.
As a result, I had to fight with the horrendous customer service of this company, they were not just ignoring all the messages I was sending, when I got to contact them, always using the chat, one of the guys was rude, cutting conversation before finishing. They demanded an address in Spain to deliver the parcel without giving the possibility of sending it to the UK, finally, I gave them a Spanish address, and I got 3 emails confirming me they will send it to the new address, not mentioning any extra charge, 2 weeks later, contacted them again after having no trace of my parcel, which haven't left by then the headquarters of the delivery company. I got an e-mail from them asking me for extra payments, after arguing and them recognizing a mistake on their side, I still got to pay extra as they have my parcel kidnapped.
Finally, my parcel arrived one month later to a different country of the original one.

AVOID

PESSIMO SERVIZIO; worst service, the support lady LORENZA has been very rude over the chat, not helping at all, and wanted to make me look stupid.
Not helpful at all.

My shipment to the USA was damaged due to these clowns failing to include the destination state on the label.

So USPS could not deliver it and it was eventually returned to me with the contents trashed.

I had insurance but the claim process is hopeless. The part of the website where you make the claim is like something out of the seventies and so I sent them the documentation and photos in an email.

Two months later when I ask for the status of my claim I am told I hadn't used their uselss website to eter the documents so my claim has been refused. They could have told me that two months ago so now I have lost 190 GB Pounds and of course the cost to have my property sent to the USA and back, being destoryed in the process.

TOTAL RIP OFF.

Incompetent, unhelpful and useless staff who are too idle to do their job properly.

Avoid at all cost.
Terrible service, creative and uninformative tracking, still xharge for undelivered parcel.
Do not use

My parcel never arrived to destination and they didn't give any update. We had to contact them and they said we had to pick up the parcel 22km away from the destination address, and they closed the ticket without solving the problem.
A complete rip-off...