sensoryeducation.co.uk 

I placed an order with Sensory Education in May, but when it arrived one item was missing, for which I was advised I would receive a refund.

When, more than two weeks later, neither the promised refund nor the missing item had materialised, I contacted the company for an update. What followed was several weeks of unanswered emails, a chargeback that my card issuer later acknowledged had been processed incorrectly, threatened legal action, debt recovery correspondence, repeated requests for information I had already supplied, an email system that rejected replies, and, after the account had been settled, a promise to investigate the whereabouts of the original package.

The products I received were fine, but the administration was unlike anything I've experienced before.

Ironically, the issue that has taken the longest to resolve wasn't the missing item, the chargeback or even the threatened legal action. It has simply been getting the company to confirm that they have received my payment - a confirmation that, despite repeated requests, I am still waiting for.

Great selection of toys for brilliant prices

Fast dispatch and delivery, genuine products my daughters are really happy

Everything came in lovely condition. It was the fast food squishy which caught me off guard.. it was really really small. The children in my class will love all these items regardless! X

Issues with items received, good communication via email and return arranged and refund has been arranged

I brought two items for my son and both broke in under 24 hours. I contacted them and was told to do a return on the portal but my order for some reason did not show so cannot initiate a return.

Excellent range of products. Easy to work through categories. The only improvement would be to add an age filter to narrow down results as there is so much to go through.

Great choice of sensory toys for my son to choose from. Delivery was fast too.

A good range of products and cheaper than the online retailer with the brown smiley face packages!
Shipping was very fast

Great selection of sensory toys and reasonable prices. Order arrived within a couple of days. I had a problem with one of the items I had ordered which I contacted them about. This was sorted out very quickly. Great customer service.

Updated review. Instead of actually giving me an answer or a way of solving the problem you reply with a review from years ago to another company? Really helpful

Basically ordered from them 3 items did not come. my autistic ADHD daughter picked everything and when it arrived 3 items weren't there she had the worse meltdown contacted the company and told me to put on a missing item so did this and I looked at it it has been updated for issues "resolved" and apparently they gave me a gift card where is the gift card costumer services? No one gave me anything. Anyway that's not what I asked for I said I would like the full refund for the items you did not send.

Basically be aware when you buy and it will show in stock and then they will send the ones they have taken the money and food luck trying to solve the issue.
It's not much money but the whole costumer service is shocking. I don't expect to get any money back it's clear that's not what they want. I wish I had bought it on my credit card. Avoid at all costs.

Ps:I will not be changing my review because I said It was the first time I left a negative review. The cake company was years ago with the amount of online shocking I do it just shows how much I complain.

WORSE COMPANY AVOID. THEY RIP YOU OFF AND DO NOT SOLVE ANYTHING

Answering your REPLY: I already did email and got no answer so my opinion remains. AVOID!

Placed my order came on time no messing what else can you ask for

Good quality, fast delivery

Items arrived very quickly and were well packaged. Really easy and stress-free from start to finish

Great experience and my son loves his sensory toy!

My little penguins arrived safely and on time, my granddaughter loves them

it works so well if you keep it in the sunshine it works better
i would buy more in different colours
like pink ans purple but its okie

I ordered some sensory toys for my daugther that arrived very quickly and were exactly as described and a very resonable price . highly recommend this site we will shop with you again.

Absolutely pricks and cowboy company AVOID unless you want to be a MUGG and full for their bullshit stories when your products do not arrive like ours didn’t . Customer service is terrible and they are abusive and threatening when they have been in the wrong by taking your money and not delivering the goods . Close them down !!! We have issued a chargeback from the bank and contacted citizens advice who said we have every right for the charge back as we never recieved the goods !!! To be honest if there was a 0 would have given them that a one star is too generous !!!