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Company details
Contact info
Kareivių g. 11B, LT-09109, Vilnius, Lithuania
- info@ksdigital.lt
- www.senukai.lt
2.4
Poor
26 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid!
Avoid!! Selling poor quality products like Sony ps5 elite headset without refunds or replacing the faulty product also they let me wait 1 month just to let me know that theres no refund and theres nothing they can do. Avoid!!!!!!!!!
June 12, 2025
Unprompted review
It was a great experience
It was a great experience. I’m a freaquent buyer! Good products for a great price
March 28, 2025
Unprompted review
They have a fantastic variety of…
They have a fantastic variety of construction materials that you just don’t find everywhere else. It’s like a treasure trove for DIY enthusiasts! While I did notice that some prices are a bit higher than other stores, the quality and selection make it worth it. You really get what you pay for, and honestly, it feels good to support a shop that offers such unique products. If you’re tackling a project or just looking to spruce up your space, I definitely recommend stopping by!
Five stars all the way! 😀
March 3, 2025
Unprompted review
Reply from Senukai.lt
Hi Rashad, Thank you so much for the kind words and the fantastic review! We're thrilled to hear that you appreciate the variety and quality of our products. It's always great to know our customers enjoy discovering unique items for their projects. We truly value your support and look forward to welcoming you back soon for your next DIY adventure. Thanks again for choosing us, and we can't wait to see you again! 😊
Selling very poor quality products
Selling very poor quality products. And avoiding to refund at any cost. Not recommended at all!
January 31, 2025
Unprompted review
Reply from Senukai.lt
We’re really sorry to hear about your experience, and we sincerely apologize for any inconvenience caused. We always strive to provide high-quality products and excellent customer service, so your feedback is important to us. Please feel free to reach out to us at pagalba@senukai.lt, and we’ll do our best to resolve the issue as quickly as possible. Thank you for bringing this to our attention.
Horrible service !!
Horrible service !!! Selling used items...with ones is not working!! Still no money return !! Boght 3 items from them in total and 2 was broken out of 3 !!! Insane !!
December 5, 2024
Unprompted review
Reply from Senukai.lt
Hi Kostas. We’re truly sorry to hear about your experience, and we sincerely apologize for the inconvenience caused. This is certainly not the service we aim to provide, and we understand your frustration. Please reach out to us at pagalba@senukai.lt with more details about your purchase, and we will do our best to resolve the issue as quickly as possible. Thank you for bringing this to our attention.
Purchased a lot from Senukai recently
Purchased a lot from Senukai recently, had two minor issues: 1. Poor quality item - refunded. 2. Wrong colour delivered - replaced with no issues and no need to return the old one.
Customer service is excellent, fast and efficient responses. Very pleasant.
Got 3 more rooms to decorate, will continue using this company. Thanks!
November 26, 2024
Unprompted review
Reply from Senukai.lt
Hi Jelena, Thank you so much for your wonderful feedback! We’re glad to hear that our customer service met your expectations and that we were able to resolve the issues quickly. We appreciate your understanding and are thrilled to know that you'll continue choosing us for your decorating projects. Best of luck with the remaining rooms, and we look forward to serving you again soon! 😊
I ordered a toy for my collection
I ordered a toy for my collection. And I got a different one. Reading the reviews it feels like the workers are old.
January 6, 2024
Unprompted review
Reply from Senukai.lt
We’re really sorry to hear about the mix-up with your order! That’s certainly not the experience we want to provide. Please contact us at pagalba@senukai.lt with your order details, and we’ll make sure to resolve this as quickly as possible by sending you the correct item. Your feedback is valuable, and we appreciate you bringing this to our attention!
Made a purchase with 2 day delivery
Made a purchase with 2 day delivery, 6 days and many phone calls later it has just been delivered.
Driver refused to get out of the van and help unload.
Shocking customer service, delivery apparently not their responsibility!!!!!
Shameful.
September 26, 2023
Unprompted review
Reply from Senukai.lt
We sincerely apologize for the delay and the poor experience you had with our delivery service. This is definitely not the standard we strive for, and we completely understand your frustration. We’re grateful for your feedback, and we’ll be looking into the situation to improve our service. Please reach out to us at pagalba@senukai.lt with your order details, and we’ll work to resolve this issue as soon as possible. Thank you for bringing this to our attention.
Useless Customer Service
Made an order, paid for it, waited for a week for them to get back to me just to cancel the order due to the inability to fulfil it. Waited another week for a refund. The amount of a refund came back wrong. Has been trying to get the rest of the refund for a month now, still no luck. The customer service keeps replying that it will come within 3 days and nothing is happening.
June 1, 2023
Unprompted review
Reply from Senukai.lt
We are truly sorry to hear about the issues you've experienced with your order and refund process. This is not the level of service we aim to provide, and we understand your frustration. Please contact us directly at pagalba@senukai.lt with your order details, and we will prioritize resolving the refund issue as quickly as possible. We appreciate your patience and your feedback, as it helps us improve our services. Thank you for bringing this to our attention.
Extremely poor and bad experience
If there was an option for 0.5 stars or 0 stars I would give it. One of the worst possible customer experience I have come across in last 20 years. Dont buy electronics from Senukai. 1) They dont know much about it 2) No enthusiasm to sell 3) Unrealible information provided all the way from purchase to delivery. If you speak to 5 people you will have 5 different versions of information 4) You will feel helpless even if you are a returning and loyal customer of 5 to 10 yrs 5) No one is really willing to help in customer care. 6) They hang up on you. 7) Charge for "Delivery" doesnt include delivering it to your door, they charge extra for door delivery on top of delivery. If I continue with the list it will not fit in this review. If you did not go through 'hell' with them then you are extremely lucky.
December 14, 2021
Unprompted review
Reply from Senukai.lt
We are truly sorry to hear about your negative experience, and we deeply regret that we did not meet your expectations. Your feedback is invaluable to us, and we are committed to improving both our customer service and the overall shopping experience. This is certainly not the level of service we aim to provide.
Please contact us at pagalba@senukai.lt with your order details, and we will do everything we can to resolve this issue as soon as possible. We truly appreciate your loyalty over the years, and we want to make this right for you. Thank you for sharing your experience with us – it will help us improve.
I purchased an item with 2 day delivery…
I purchased an item with 2 day delivery option, 5 days later, after not reciving my order in time, I've logged in to my online Senukai account to find out the 2 business days have changed to 20 calendar.
Customer Servise rep not helpuf at all, instead tried to blame me for not loooking at the right delivery time, instead of admitting it was their mistake.
December 2, 2021
Unprompted review
Reply from Senukai.lt
We sincerely apologize for the delay with your order and for the frustration caused by our customer service response. This is definitely not the experience we want to provide, and we understand how important it is to receive accurate information and timely deliveries.
Please reach out to us at pagalba@senukai.lt with your order details, and we’ll work to resolve the situation as quickly as possible. We appreciate your feedback, as it helps us improve our services. Thank you for bringing this to our attention, and we hope to make things right for you.
Doesn’t care about customers
Delivery was postponed. Then the wrong package was delivered (I ordered an Xbox and received some electric cables instead). Customer service is not responsive, keep stating that they will answer shortly but doesn’t. Issue has still not been resolved.
January 4, 2021
Unprompted review
Reply from Senukai.lt
We are truly sorry for the inconvenience and frustration this has caused you. This is definitely not the level of service we strive to provide. We understand how important it is to receive the correct product on time, and we apologize for the delays and miscommunication.
Please reach out to us at pagalba@senukai.lt with your order details, and we will prioritize resolving the issue as quickly as possible. We appreciate your feedback, and it helps us improve our services. Thank you for your patience.
Quick delivery and great communication
Quick delivery and great communication. The quality of products is as expected.
September 3, 2020
Unprompted review
Reply from Senukai.lt
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with our delivery and communication. It's wonderful to know that the quality of the products met your expectations. We look forward to serving you again in the future! 😊
Reply from Senukai.lt
Thank you for your feedback! We appreciate your honest review and are always looking for ways to improve. If there's anything specific you'd like to see us do better, feel free to let us know! We hope to exceed your expectations in the future.
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