This mini automatic storm umbrella is really a different experience, it is almost as you were flying a kite, as the umbrella likes to move and "fly" according to the wind. Once you are use to it, it i... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great umbrellas. We bought ours years ago and it is still working fine. Much better and cheaper than having to buy one every time the wind destroys it. We have used in during a lot of rains, and we... See more
Having bought and lost many Senz umbrellas, I'm always impressed with your great service and the quality of your umbrellas. One feature I would like to see added is the option to attach "If found, pl... See more
After a technical problem with an umbrella and then a postal mishap meaning the broken umbrella was returned to me in HK rather than delivered to Senz in Europe for repair, Ingrid from customer servic... See more
Company details
Written by the company
Senz° how it all began The senz° story started with 3 Dutch students who were completely fed up with umbrellas that kept having to be thrown away after being blown inside out. So they started a revolution.
senz° umbrellas
Written by the company
- Choose sustainable design
- Would you like to be able to enjoy going outdoors every day too, without worrying about the weather? Would you like to contribute towards a cleaner planet? Do you always want to be protected from rain, stormy weather and the sun? And do you love innovative, stylish and comfortable accessories that totally fit in with your lifestyle? If so, join the worldwide senz° community of people who choose sustainable design. Choose the original storm umbrella and enjoy all types of weather from now on!
Register your senz°
We will extend your warranty for an additional one year
All senz° products come with a two-year warranty as standard. If you register your senz° umbrella we will extend your warranty for an additional one year.
Contact info
Kroonstraat 9, 4879 AV, Etten-Leur, Netherlands
- care@senz.com
- www.senz.com
4.5
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I'm from the US
I'm from the US, Illinois, and can say with totally honesty, this has been a great umbrella! I am very happy with its unique and capable style! ☺️
April 6, 2024
Amazing products and service
Living on the coast I got through countless umbrellas before I discovered Senz. They really are storm proof and now the only umbrella I'll trust.
Their customer service is also outstanding and when I was being treated badly by Umbrella World (definitely DON'T order from them), Senz stepped in and rescued me. They are kind, professional and responsive.
April 18, 2024
Unprompted review
Unexpected spare parts for my 10+ years old Senz umbrella
I have been using the Senz mini umbrella for over 10+ years because of its unique style with amazing technology. However, the older model features an elastic retractable strap that would eventually break at some point. I decided to reach out to Senz customer service through email, told them the condition, and had a little hope that they might still carry a spare part for me to purchase. (The ones available on the website are for the current newer models)
Surprisingly, Ingrid, the customer service staff got back to me and said, "we found a new cord for you and we would like to send it to you from our warehouse in the Netherlands"
I was so impressed by this amazing customer service, and honestly, I didn't expect that they would also offer me a spare part. I'll make sure to take good care of Senz umbrella and will enjoy using it as long as it lasts.
Thank you for such an exceptional and caring service. You guys made my day!
April 8, 2024
Unprompted review
Extremely low quality, massively overpriced
One of the struts bent when I opened the umbrella for the fourth time (no wind). It's no longer usable. Every cheap supermarket umbrella I've owned has lasted longer than this.
Also, why is this form in Dutch and can't be switched to English?
March 15, 2024
Reply from senz° umbrellas
Thank you for your review.
Sorry to hear that your senz° is no longer working properly, of course we are going to fix this for you. We have already mail contact and would like to see your senz° returned.
Kind regards,
senz° umbrellas customer care
I’m happy with my purchase .
March 12, 2024
Stylish, functional and long lasting!
I received my umbrella promptly after ordering it on line. This is my second Senz umbrella! I got the first one more than 10 years ago and it was still working perfectly until I lost it! I got a lot of compliments on the beautiful design, and I love the quality of the product; there was no tear on the fabric, leak or frame damage after 10+ years. The umbrella also withstands strong wind amazingly well. I am looking forward to another 10+ years with my new Senz!
March 12, 2024
My wife loves these umbrellas
My wife loves these umbrellas..Very happy with your good and prompt service
February 26, 2024
Lost the top cap of my Senz umbrella
Lost the top cap of my Senz umbrella, already in use for many years. Promptly received a replacement cap, free of charge. Great service!
February 26, 2024
Unprompted review
Amazing
Amazing quality, it is my go to buy for each birthday and it is always greatly appreciated!
February 19, 2024
Senz customer service and after care
I recently contacted Senz about the possibility of a repair to my mini automatic umbrella.
My umbrella had a broken rivet that meant one of the arms/ribs would no longer open correctly and hold shape rendering the umbrella unusable.
Senz replied to my mail swiftly with a direct solution and offered to send me a replacement pin without the need to send my umbrella back to Senz.
The repair was quite straight forward and Senz had sent me a video of how to repair from one of there technicians which helped dramatically. (Note you will need some pliers!)
In a society where we so often see well made products go directly to land fill it was heart warming to make contact with a company that was willing to take responsibility of there own products life cycle and help the customers prolong the life of there purchase.
I’m extremely happy to have my umbrella back in action and for its continued life.
Thank you Ingrid & Senz
February 26, 2024
Unprompted review
Senz umbrella
I received my umbrella very promptly and it was well packaged.
The actual umbrella has to be held facing the direction of the wind otherwise it will unfold, this is sometimes rather difficult especially with squally winds. I didn’t expect this and didn’t have this issue with my previous (different brand) storm proof umbrella
February 9, 2024
Overall good umbrella
Overall good umbrella, small-ish handle. Cool design, feels sturdy. I just wish the handle was bigger.
Time will tell is this design is as good as they say.
February 6, 2024
Umbrella is amazing
Umbrella is amazing, This is my second umbrella and it is light and nimble for it's size as I have purchased the XXL, would recommend this to friends and family.
February 4, 2024
The expensive and most worthless umbrella
Probably the worst umbrella I bought in my entire life! Decided to use a little extra and buy a good umbrella- I thought... I used my senz umbrella for the first time, and it was terrible. A little bit of wind and umbrella ended turning "inside out". After I fixed this servel times, I ended up going back to my car and picked up my cheap 5€ umbrella and it worked perfectly! Maybe you should consider changing the name the name "the original storm umbrella" to something like "the expensive and most worthless umbrella"
February 18, 2024
Unprompted review
Reply from senz° umbrellas
Thank you very much for your review.
So sorry that your senz° is not to your satisfaction. Is it possible to contact us at care@senz.com?
We can't find your details in our system and therefore can't check which senz° you have, we will obviously be pleased to help you and hear from you.
Kind regards,
customer care
senz° umbrellas
Fine service
February 1, 2024
The quality of Senz embrellas is great.
The quality of Senz embrellas is great. It is also super that it possible to replace parts which makes the products more sustainable. Customer service is very frienly and supportive.
February 5, 2024
Unprompted review
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