ETA: Customer service reached out, offered to replace my order with something else. When I couldn’t find anything else I wanted, they refunded my full purchase amount. The design wasn’t what I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really like their products, honestly the best underwear I've ever had. They also did a great job with contacting me promptly to notify me that the item of my chose was out of stock, offered alternat... See more
Company replied
I accidently put the wrong size on my order. I let the service department know and they sent me a new order and only charged me for the shipping. Thank you. The cotton boxer briefs are very comfort... See more
Company replied
The fabric and waistband is very soft and comfortable, and the seams do not create any irritation. The front pockets could use a bit of extra space and looseness to avoid shifting with squatting and... See more
Company replied
Company details
Written by the company
Pouches underwear featuring high quality, performance intensive fabrics, super sexy styles and groundbreaking dual pouch design,Keeps Intimate Areas Comfortable
Contact info
United States
- service@separatec.com
- www.separatec.com
4.3
Excellent
420 reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Package never received
Package never received. I reviewed the delivery photos. My apartment complex has parcel lockers. The delivery person showed a shelf with many packages that does not exist in the complex office. Please refund or send my order via FedEx or UPS.
October 10, 2025
Reply from Separatec
We’re truly sorry to hear that you haven’t received your package yet — we completely understand how frustrating this must be.
Our team has already reached out to you directly to arrange a replacement shipment as quickly as possible. Please check your messages when you can so we can make sure everything gets resolved for you soon.
We really appreciate your patience and understanding, and we’ll make sure this is taken care of promptly.
Great quality & Feeling awesome = fits perfectly
Great quality & fits perfectly. Wish it came in bamboo or hemp in the future.
September 29, 2025
Reply from Separatec
Thank you for your feedback! We’re glad the fit and quality meet your expectations. We appreciate your suggestion about bamboo or hemp options and will forward it to our product team for consideration.
SeparaComfort
Personally after trying different fabrics/styles there’s no better than Quick dry athletic boxers, I have purchased this style more than once since the day they came out, & was the best decision when looking for comfort
September 30, 2025
Reply from Separatec
Thank you for your feedback! We’re thrilled to hear that you love the Quick Dry Athletic Boxers and that they’ve been your go-to choice for comfort. We appreciate your continued support!
The underwear are very comfortable
The underwear are very comfortable. Living in AZ where it gets hot it is nice to have the seperation. Nothing worse than having my junk sticking to my legs.
September 30, 2025
Reply from Separatec
Thank you for your feedback! We’re glad you enjoy the comfort and separation, especially in hot weather.
Love the classics
Love the classics. Keeps the boys separate from the man during the hot sweaty months. They fit great, comfortable all day long.
October 6, 2025
Reply from Separatec
Thank you for your support! We’re happy to hear the classics keep you comfortable all day long.
Loved the underwear I got
Loved the underwear I got. One issue: I have several kinds of Separatec underwear and I wanted to buy more of one of them, but there is no label on the drawers themselves to tell me what they are called
September 29, 2025
Reply from Separatec
Thank you for your feedback! We’re glad you enjoy your underwear. We appreciate your suggestion about labeling the drawers and will forward it to our product team for consideration.
Reply from Separatec
We’re very sorry to hear that you felt disappointed regarding the gift offer. We completely understand how that might be frustrating.
Please note that our current promotions are designed so that only one offer can be applied per order. We truly appreciate your understanding and hope to continue providing you with great products and service in the future.
Great product
Great product! I’ve been wearing them for years! Very durable and so comfortable!
October 6, 2025
Reply from Separatec
Thank you for your feedback! We’re thrilled to hear you’ve enjoyed our products for years and appreciate your continued support.
The new Separatec bamboo/rayon briefs
The new Separatec bamboo/rayon briefs are the most comfortable style I have purchased yet. I have around 50 pair of varying Separatec style dual-pouch underwear. It's all I will wear.
Separatec simply keeps me dryer, all day comfort, zero stickiness, and stylish. With my latest purchase I also ordered Separatecs bulge enhancing briefs ans WOW! This is something the ladies notice from across the room. Not that it is appropriate for most settings.
I was so surprised to open my package and find a FREE, yes free black Separatec Polo shirt
October 6, 2025
Reply from Separatec
Thank you for your detailed feedback! We’re thrilled to hear that the new bamboo/rayon briefs are your favorite and that our dual-pouch styles have become a staple in your wardrobe. We’re also glad you enjoyed the bulge-enhancing briefs and the free polo shirt! Your support and enthusiasm mean a lot to us.
Comfort and fun
Great product and pricing. Very comfortable material and fit with fun designs.
October 6, 2025
Reply from Separatec
Thank you for your feedback! We’re happy to hear you enjoy the comfort, fit, and fun designs of our products.
Great product and company
Great product, competitively priced, with fair shipping and return policies.
October 4, 2025
Reply from Separatec
Thank you for your kind words! We’re glad you’re happy with the product, pricing, and service. Your support means a lot to us!
Fit is great but I wish they had a more…
Fit is great but I wish they had a more breathable fabric
October 2, 2025
Reply from Separatec
Thank you for your feedback! We’re glad you like the fit and appreciate your suggestion about more breathable fabric. We’ll share this with our team for future improvements.
Love the extra space in groin area and…
Love the extra space in groin area and comfort is amazing
September 25, 2025
Reply from Separatec
Thank you! We’re thrilled to hear you love the comfort and design. Your support means a lot to us!
Ease of ordering and re-ordering what I…
Ease of ordering and re-ordering what I needed plus your free gift. I will be ordering more of the walk shorts that you provided me. Thank you for your customer service.
September 25, 2025
Reply from Separatec
Thank you for your kind words! We’re glad you enjoyed the ordering experience and the gift. We look forward to serving you again!
Underwear for the busy, sweaty worker.
I was given a pair from my Dad and he gave my husband a pair - he liked it.
So I ordered a packet and he likes the fit.
September 30, 2025
Reply from Separatec
Thank you for sharing! We’re happy to hear your husband enjoys the fit and that our underwear works well for busy days.
Great colors & fit
Great colors & fit, very soft & comfortable fabric - I really love my new Separatecs! The company shipped them quicker than I expected and I am very satisfied. Will be buying again!
September 24, 2025
Reply from Separatec
Thank you for your feedback! We’re thrilled to hear you love the colors, fit, and quick shipping. We appreciate your support and look forward to your next order!
Making the switch
I have worn Separatec for awhile now, boxer briefs actually. Loved em. Own about a dozen.
I just recently switched to the Waistfree Bamboo Trunks. Now I'm only buying these moving forward! SO comfortable. Amazing. Happy boys
September 29, 2025
Reply from Separatec
Thank you for your feedback! We’re thrilled to hear you love the Waistfree Bamboo Trunks and that they’re so comfortable. Your support means a lot to us!
The perfect underwear!
Always comfortable, orders come quickly and sizes are always perfect. Separation is genius!
September 29, 2025
Reply from Separatec
Thank you! We’re glad you enjoy the comfort, perfect sizing, and design. We appreciate your kind words!
Reply from Separatec
Thank you for your feedback! We’re happy to hear you’re pleased with the quality.
Very enjoyable
September 28, 2025
Reply from Separatec
Thank you! We’re glad you enjoyed your experience with our products.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.