SERE Motor Group Reviews 87

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, often highlighting their friendly and non-pressuring approach. Many people appreciate the excellent service, noting how smooth and efficient the process is, from initial inquiries to car collection. Consumers are also very satisfied with the products, describing them as great value and well-presented. However, some customers experienced issues with their purchased vehicles, such as electrical problems, dirty oil, and warning lights appearing shortly after purchase, suggesting that some cars had significant issues or that pre-delivery checks were missed. A few people also mentioned needing to replace parts like wipers soon after buying their car.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpfulness and efficiency of the... See more

Product

Reviewers highlight positive aspects of product. Many customers are very happy with their purchases, noting... See more

Based on these reviews

Rated 5 out of 5 stars

The experience at SERE Motors Lisburn was great because the car was great value for money and Ryan answered all of our questions and went above and beyond by even coming in to take us on a test drive... See more

Company replied

Rated 5 out of 5 stars

Ryan Stuart was very helpful and knowledgeable regarding electric vehicles. I was given the ability to test drive multiple vehicles on a busy Saturday morning without any notice, just a walk in. H... See more

Company replied

Rated 5 out of 5 stars

I'd recommend SERE Motors Lisburn to a friend because of the very friendly and efficient service. I dealt with Nathan who was very polite and friendly throughout the whole process. He managed to get m... See more

Company replied

Rated 5 out of 5 stars

I was very happy with the service at SERE Motors Lisburn mainly because the salesperson Andrew was very pleasant and helpful to us as soon as we arrived. He took us to the section that would suit our... See more


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Service
  4. Motor Vehicle Dealer
  5. SEAT dealer
  6. Used Car Dealer

Written by the company

SERE Motors is a family-run local car dealership based in Northern Ireland. As a well-established automotive retailer distinguished by our dedication to exceptional customer service we offer a full spectrum of automotive services, including new and used vehicle sales, expert aftersales care and maintenance, bodyshop collision repair, alloy wheel refurbishment, parts delivery at our sites in Carrickfergus, Belfast & Lisburn. We offer a substantial stock profile including new car sales for KGM alongside our used car supermarket with hundreds of quality used and nearly-new vehicles available giving our customers choice and value. Choosing SERE Motors ensures a seamless and reliable experience for our valued customers, for all their motoring needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

87 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Service at SERE Motors Lisburn

I was very happy with the service at SERE Motors Lisburn mainly because the salesperson Andrew was very pleasant and helpful to us as soon as we arrived. He took us to the section that would suit our budget, was very knowledgeable about the cars and then left us to browse. He helped us with our decision and gave us plenty of time to think it over. Andrew explained all the paperwork and then arranged for a date that suited me to collect the car. The car handover went very smoothly, and Andrew took the time to go through the main functions of the car as I hadn't driven a Volvo before, and had been a while since I drove an automatic. Really appreciated this help. Andrew has also since phoned to see how things are going with our new car, which again is great service. Will definitely consider SERE for purchasing our next car!

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

I'd recommend SERE Motors Lisburn to a friend because after having a very negative experience with another well known dealership I had an excellent experience with SERE.From my 1st contact with David when I walked into the dealership until the handing over the keys David couldn't have been anymore helpful. He answered all my questions and found out the history of the car and agreed to get me copies of all service work that had been completed to date. He also handed over the keys with the car serviced and valeted to a high standard. Along with the keys he handed me a file with all the service history and information about the car. David also followed up aftercare calls and booked the mot and sent me appropriate documents to attend the appointment. I couldn't speak highly enough of the service provided by David which was much appreciated and would recommend SERE to others as their cars are also well priced. Thank you "

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

All went very smoothly and Joanne Duffy…

All went very smoothly and Joanne Duffy was very pleasant,helpful and professional.

February 14, 2026
Unprompted review
SERE Motor Group logo

Reply from SERE Motor Group

thank you for the 5 star review, we appreciate the comments. If you need anything further please don't hesitate to reach out!

Rated 5 out of 5 stars

SERE Service

I was happy with the service at SERE Motors Lisburn because of the professionalism shown. Staff were courteous at all times. The salesman Jack Keenan knowledge of the vehicle was very impressive. Any questions we had were answered satisfactorily. It made the sale a happy hassle free experience. I would certainly buy again from SERE Motors

February 12, 2026
Unprompted review
SERE Motor Group logo

Reply from SERE Motor Group

Thanks for the great comments on your experience with sales executive Jack. We look forward to welcoming you back to our showroom in the future!

Rated 5 out of 5 stars

Helpful staff but no “hard sell”

Helpful staff but no “hard sell”. We had spotted a car online and Nathan was very helpful in answering our queries.

February 10, 2026
Unprompted review
SERE Motor Group logo

Reply from SERE Motor Group

Thank you for the great comments. It's great to be known for providing a relaxed buying enviroment. We hope you enjoy your new car.

Rated 5 out of 5 stars

David was amazing and the process was…

David was amazing and the process was all Very straightforward. I wish I’d asked for help with the charging of the car though as that’s been problematic but aside from that a wonderful experience.

February 12, 2026
Unprompted review
SERE Motor Group logo

Reply from SERE Motor Group

Thank you for the kind comments. If you ever need any further support with your vehicle please don't hesitate to contact us.

Rated 5 out of 5 stars

Great service

I'd recommend SERE Motors Lisburn to a friend because of the very friendly and efficient service. I dealt with Nathan who was very polite and friendly throughout the whole process. He managed to get me a deal that I could afford and that I was happy with for the vehicle I really wanted. The vehicle was very clean and well presented both when I first went to look at it and also when I collected it. Wouldn't hesitate to visit here again the next time I'm looking to change my car.

February 5, 2026
Unprompted review
SERE Motor Group logo

Reply from SERE Motor Group

Thank you for the 5 stars. We're so glad yo hear you had a great buying experience with Nathan and your car was presented to a high standard for you to drive away. We hope you have many happy miles in your new car.

Rated 5 out of 5 stars

Very welcoming prompt service and Gary…

Very welcoming prompt service and Gary was extremely helpful without being pushy. He sorted everything quickly and without any fuss. He is a credit to the company .

February 5, 2026
Unprompted review
SERE Motor Group logo

Reply from SERE Motor Group

Thank you for the very kind comments. We're happy to hear Gary provided exceptional service during your visit with us.

Rated 4 out of 5 stars

Friendly

Friendly, no pressure sales.

February 7, 2026
Unprompted review
SERE Motor Group logo

Reply from SERE Motor Group

Thank you, we appreciate the review and the comments. Enjoy the new wheels!

Rated 5 out of 5 stars

Friendly & efficient staff

February 11, 2026
Unprompted review
SERE Motor Group logo

Reply from SERE Motor Group

Thank you for the 5 star review, we appreciate the feedback and if there is anything else we can support with don't hesitate to get in touch.

Rated 4 out of 5 stars

Great Service at SERE Motors

Great experience, Gary was very informative and didn't pressure me to buy which as young buyer was very good to see. Thank you very much.

January 30, 2026
Unprompted review
SERE Motor Group logo

Reply from SERE Motor Group

Thank you for the great review, it's nice to hear you had a comfortable and hassle free experience with Gary. Enjoy the new wheels!

Rated 5 out of 5 stars

Great service

Great service, knowledgeable staff and got me the right car for me without pressuring me towards a particular vehicle or price point!

January 24, 2026
Unprompted review
SERE Motor Group logo

Reply from SERE Motor Group

Thank you for the great review. We really appreciate the comments and hope you have many happy miles in your new car.

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