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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality, eco-friendliness, and sustainability, often highlighting the use of recycled materials and UK manufacturing. Many appreciate the convenience of the ordering process and the prompt, efficient delivery service, noting the minimal and environmentally conscious packaging. However, some customers have experienced issues with delivery, including delayed or undelivered orders and problems with tracking information. A few people also mentioned that the toilet paper's softness and quality have occasionally been inconsistent or not to their personal preference.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the toilet paper... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speedy and... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the toilet paper, noting it feels fine, is... See more

Order

Customers generally had positive experiences with their orders. Many reviewers found the ordering process... See more

Sustainability

Users describe positive interactions with sustainability. Customers consistently praise the eco-friendly... See more

Based on these reviews

Rated 5 out of 5 stars

We've tried pretty much every equivalent eco friendly brand and this one is the best. Good value, no nonsense product and reliable delivery. No unnecessary wrapping, reliable and consistent quality pr... See more

Rated 5 out of 5 stars

A great product with quick and friendly service. I had a great experience today with their customer service. I got a really quick reply to my query with a great, fuss free resolution. They were really... See more

Rated 5 out of 5 stars

I set up regular deliveries of toilet paper and kitchen rolls but realised that the intervals weren’t working. It was quick and easy to cancel or bring forward an order as needed. I like the fact that... See more

Rated 5 out of 5 stars

I’ve had toilet paper, tissues and kitchen roll from Serious Tissues. The toilet paper isn’t the softest I’ve ever used but I love that it’s recycled, made in UK, comes in the simplest of packaging an... See more


Company details

  1. Home Goods Store
  2. Bathroom Supply Store

Written by the company

Our planet’s facing serious issues, so we’ve made Serious Tissues. We make Serious Tissues from 100% recycled paper. For every roll sold we plant a tree. By using Serious Tissues you not only reduce your carbon footprint, save trees and shrink landfill, they also help with reforestation.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good shit

Nice loo roll, made from recycled paper in the UK. Shipped in bulk with no extraneous packaging.

Had to buy direct as it's always out of stock on Ocado!

October 22, 2024
Rated 5 out of 5 stars

Fast Delivery!

My order arrived promptly and was well packed, as usual.
I appreciate that no unnecessary extra packaging, especially plastics, are used for packaging.

October 25, 2024
Rated 5 out of 5 stars

First Class service.

First Class service straight to my door. Couldn't ask for anything more.
Knowing that i am contributing towards a better future and the products standard is so high, gives me total satisfaction.

October 24, 2024
Rated 3 out of 5 stars

Good product but delayed delivery

Happy with the product but delivery took a lot longer than promised without any explanation. I did get daily marketing emails and several asking me to review, all while I waited for delivery.

October 16, 2024
Rated 5 out of 5 stars

All good

I was able to order what I wanted and delivery was prompt. The kitchen roll is smaller than before but still great quality.

October 15, 2024
Rated 1 out of 5 stars

Cr@p tissue

Cr@p tissue. The rolls are skinny in width and are not very strong at all = not resilient to wiping. Feels like cheap supermarket basic value paper and you will likely end up with stank finger.
Wish I didn't buy a whole box of this, it's going to take ages to get rid of it now.

October 23, 2024
Serious logo

Reply from Serious

Hi Rhys, thank you for your feedback. We had an issue in our manufacturing line and we had to switch production lines for a few weeks. Even though the product has the same specs, aside from the core being slightly wider. There can be some differences from our regular product, we are now back to our usual product.

Rated 5 out of 5 stars

Environment Friendly

My tissues came quickly, and will use them when required. I don't use them that often,so don't have a monthly subscription, but will use Serious Tissues every time to protect the environment.

October 15, 2024

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