Servers Australia Reviews 

We onboarded in July 2024, changing from bare metal with another provider to a VDC with Servers Australia. Their knowledge and expertise, the capabilities of the support team, quality of the infrastructure and processes have all exceeded our expectations.

I have been with Servers Australia for 7 years and in that time I have has nothing but great support and service.
Whenever I have had to raise a Service Request it has been responded to promptly and resolved in an acceptable time frame.

Great service!!

We rarely have any issues and when we did have one issue due to a members inexperience, the team went above and beyond their responsibilities to fix the problem.
We would not want to deal with anyone else.
Northlakes Toukley Rotary.

I am more involved in the accounts process and have found Servers Australia to be extremely helpful and reliable in all communication. It’s a pleasure doing business with Servers Australia

From the sales process ( started with a single phone call with Brad) to the ordering and provisioning of new servers, the entire process has been so simple and straight forward with create communication. Any issues or additional requests have been delt with in a very timely manner

I've had servers with SA since 2011 and they have always been professional and responsive to issues and needs. In an Internet where pretty much everything is automated to the point where if something goes wrong you're stuffed, SA are one of the few good ones left.

Sold a solution that doesn’t work. Have hundreds of case files where servers Australia also say it won’t work and shouldn’t have been sold to us on that proviso. Yet now still wanting payment. Jake with very little management or care simply states must be paid.

Servers Australia have been very professional. Their server works without a glitch. And the speed is excellent. We have moved to Servers Australia from GoDaddy and never regretted it

I’ve been running an ISP business since 1995, and in all that time, I’ve never encountered a company like Servers Australia. Not only do they offer top-tier service, but their friendly staff also resolve any issues—whether it's billing or upgrades—quickly and efficiently. They’re hands down the best company I’ve ever worked with.

ServersAustralia is a great company with great processes in place. The whole team is very friendly and most importantly great at what they do. Their portal is great and you can see they have put a lot of effort into building and improving it. We have been using ServersAustralia for a few years now and we have never had any issues with them. I would highly recommend ServersAustralia.

I reached out to Servers Australia support team whilst hunting down the location of a customers domain name and server ---> A typical scenario where the customer had no idea who owned what or where their most critical assets were based. [SIGH]

Whilst Servers Australia naturally couldn't provide any sensitive information, Tom, from the support team was super helpful throughout and provided plenty of advice on the next best steps to take. Having previously contacted other companies for the same requirement, the support from Servers Australia was outstanding comparatively. If this is the type of support they provide to someone who is not an actual customer, lord only knows how good their support is for paying customers.

I will be seriously considering Servers Australia when we next go to review our customers hosting partners.

Company looks great fair prices on servers however little disappointed in commitment and service level brought first server and there website states servers within 7min but I’m there dashboard states 5/45min

Facts need to be a little more clear to a end user on one part of the website you can’t say 7MIN servers then in dashboard state 5/45MIN

My server failed the install the support team advised and it’s now 8AM and still waiting

We also tried to order a second server for upgrades today and the order failed I was advised to wait for account management

Things need to be handled more better and clearly from there side

Besides that great company

I've been in webdev game for 20 years now, dealing with many different hosting/dedicated server providers so far. I have literally never had experience like this so far. Every single person that I spoke to, from Sales to Tech support, was so polite, knowledgeable, capable, and on top of it all, showed willingness to help with my problem as if it was their own. Servers that are regularly provisioned within 30 days, they made it available to me after only 3 days, and over weekend because my business was on the line. Whenever I had doubts on what to do, which server to get and how to set infra up so that it works best for my usecase, they would form small team consisting of sales, tech support, infra managers, sysops, started conference call, and made sure I don't go without having my problem fixed. I literally don't have one single thing to complain about.

The team at Server's Australia were extremely accommodating. We came to them requiring a new dedicated server, including migration services, with a 2 day deadline and they handled it beautifully. They got us out of a bind and were able to handle our unreasonable requirements on such short notice. Great service.

Fantastic service - from quote to delivery was amazingly fast. Support was spot on for our onboarding requests. Couldn't ask for more

Communication from Servers Australia was excellent, explained what we were getting, how to get to the Co-Lo and what the access requirements were. This was an after hours relocation, de-rack and re-rack with two technicians. Induction to Co-Lo a no brainer, site tech took us to the rack, opened front and rear, then we installed equipment, configured route, tested connectivity and service restored - smooth as silk. Had to revisit Co-Lo site two days later for one piece of additional hardware in the late evening, Servers Australia provided remote access immediately, installed hardware and out the door in 15 mins. very happy!

We consistently receive excellent service from their knowledgeable staff, and we have experienced no service interruptions thus far. We are pleased to have the opportunity to work with them.

All good. Thanks

Their support team are always very responsive & helpful.