turboSMTP Reviews 651

Reply from turboSMTP

Aug 9, 2024

Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating it can be when your emails end up in spam and when technical issues aren't resolved promptly.

We want to make sure your concerns are addressed thoroughly. To help resolve the DNS issue and ensure your emails are delivered successfully, we would like to invite you to schedule a Zoom meeting with our technical support team. You can easily set up a meeting through our contact page https://serversmtp.com/contact-us/

Please know that your satisfaction is our top priority, and we are committed to resolving this issue for you. We look forward to assisting you further.

Reply from turboSMTP

Jul 8, 2024

We apologize for any inconvenience and frustration this has caused. We want to clarify that we did not change anything on our side for your account, including your dedicated IP. Our goal is to ensure consistent service quality for all our customers.

To address your concerns comprehensively, we would like to offer you a free audit of your account. This audit will help identify any potential issues and provide insights into the recent changes in your email open rates. Additionally, we can offer a change of your dedicated IP to see if this helps improve your open rates.

Please contact our support team to arrange a Zoom meeting through out contact us page for the audit and IP change at your earliest convenience. We are committed to resolving this matter to your satisfaction and restoring your confidence in our service.

Reply from turboSMTP

Jun 17, 2024

Thank you for your feedback. We take all customer experiences seriously and regret that you had a negative experience with our service.

Upon investigation, we found that your account was involved in activities that violated our terms of service, specifically related to sending fraudulent and phishing emails. This activity posed a significant risk to our platform and other users. As a result, your account has been permanently closed.

We adhere strictly to US and EU laws, which mandate that we do not provide services to those sending scam or phishing emails. This policy not only complies with legal requirements but also protects the reputation and security of our legitimate business users.

Our terms of service, which you agreed to upon signing up, clearly state that accounts involved in such activities will be closed without the possibility of a refund.

We understand your frustration, but maintaining the integrity and security of our platform is our top priority. If you have any further questions, please contact our support team directly.

Reply from turboSMTP

May 29, 2024

We sincerely apologize for the issues you encountered with our service. We understand how frustrating it must have been to have your account blocked without prior notice or explanation. Our goal is to provide seamless service and transparent communication, and it's clear we fell short in this instance.

Regarding account blockage, our system sometimes automatically flags accounts as a precautionary measure to prevent potential spam or abuse. We acknowledge that this can be inconvenient, especially when legitimate emails are involved. We are actively working on improving our processes to minimize such disruptions.

The delay in our customer service response and the lack of clarity provided are not reflective of the standards we strive to uphold. We are taking steps to ensure our support team handles similar situations more efficiently and with better communication in the future.

We understand your decision to move to another service and regret that we couldn't meet your expectations this time. If you are open to giving us another chance, we would be happy to assist you further and ensure a smoother experience.

Thank you for your feedback, which is invaluable in helping us improve our service.

Reply from turboSMTP

Apr 27, 2024

We sincerely apologize for the inconvenience you've experienced. Upon reviewing your case, we found that your payment was indeed received and your order was activated promptly, two hours before the review was posted. We understand the frustration caused by any discrepancy in payment acknowledgment, and we're committed to resolving this matter swiftly.

If there's anything else we can assist you with, please don't hesitate to reach out to our support team directly. Your satisfaction is our top priority, and we're dedicated to ensuring that you receive the exceptional service you deserve.

Thank you for bringing this matter to our attention, and we look forward to resolving it to your complete satisfaction.

Reply from turboSMTP

Apr 23, 2024

We appreciate you taking the time to share your feedback with us. We're truly sorry to hear about your recent experience and the challenges you've encountered with our support.

First and foremost, please accept our sincerest apologies for any inconvenience or frustration caused. It's disappointing to hear that our support did not meet your expectations and that you felt the need to solve issues on your own. Providing excellent support and assistance to our customers is of utmost importance to us, and we regret that we fell short in this instance.

Regarding your upgrade to a higher plan for dedicated support and IP, we're sorry to hear that you didn't see the improvements you were expecting in your delivery rates. We understand how important email deliverability is for your business, and we apologize for any lack of support in addressing the issues you raised. It seems that despite the challenges you've faced, your delivery rate remains quite high at 98.75%.

We take your feedback seriously and will use it to improve our services moving forward. We want to assure you that your satisfaction is our top priority, and we're committed to addressing any concerns you have and providing the assistance you need.

I wanted to inform you that we have addressed the issue you raised in your support ticket. Our support team has provided a solution, and you should have received the details in the response to your ticket.

If you have any further questions or need additional assistance, please feel free to reply to the ticket or reach out to us through our support channels. We're here to ensure that your experience with our service is smooth and satisfactory.

Thank you for bringing this matter to our attention, and we appreciate your patience as we worked to resolve it.

Once again, we apologize for the inconvenience you've experienced and thank you for your continued loyalty over the past three years. We value your business and hope to have the opportunity to improve your experience with us in the future.

Reply from turboSMTP

Mar 7, 2024

We appreciate your feedback regarding your experience with turboSMTP. We understand your frustration and would like to address your concerns.

At turboSMTP, we take account security and compliance with our Anti-spam policy very seriously. Our commitment is to maintain a safe and reliable emailing environment for all our users. In cases where account activities are flagged for potential abuse or violation of our policies, we may temporarily suspend the account to investigate further.

Upon reviewing your case, it appears that your account was temporarily locked due to content that was leading to a potentially dangerous site, which is against our Anti-spam policy. We assure you that such measures are taken to uphold the integrity of our services and to protect our users from potential threats.

We want to emphasize that we do not close any account without a valid reason, and we encourage you to reach out to our support team to provide evidence of service abuse if you believe there has been a misunderstanding. Our team is committed to assisting you in resolving any issues you may encounter.

Regarding your request for a refund, as per our Anti-spam policy, accounts found to violate our policies are not eligible for refunds. We apologize for any inconvenience this may cause and appreciate your understanding of our policies for maintaining a secure emailing environment for all users.

We value your business and are here to assist you further if you have any additional questions or concerns.

Reply from turboSMTP

Jan 31, 2024

Thank you for sharing your feedback with us. We truly appreciate your longstanding support and are genuinely sorry to hear about the recent challenges you've encountered with our service.

We understand your concerns regarding the recent decline in service quality, particularly with regard to issues related to spam hitting and IP changes. Please accept our sincerest apologies for any inconvenience this has caused.

We want to assure you that we take reports of spam hitting very seriously. In our efforts to address these issues, our team thoroughly investigates and evaluates various parameters beyond just IP addresses. These parameters may include email content, sending patterns, domain reputation, and other factors that could potentially impact deliverability.

Our goal is to identify and rectify the underlying issues causing the spam hitting before resorting to changing IP addresses. While this approach may result in slightly longer resolution times, it allows us to address the root cause more effectively and minimize disruptions to your service.

That being said, we acknowledge that our response times have not been up to par recently, and we're actively working to improve in this area. Your feedback serves as a valuable reminder of the importance of timely and efficient customer support.

We sincerely apologize for any inconvenience this situation has caused and are committed to regaining your trust and confidence in our service. If you have any further questions or concerns, please don't hesitate to reach out to our support team directly at the live chat which is available 24/7.

Thank you for bringing these issues to our attention, and we hope to have the opportunity to restore your faith in our service.

Reply from turboSMTP

Nov 27, 2023

Thank you for providing additional context, and we appreciate the opportunity to address the concerns raised in your review.

We want to sincerely apologize for any confusion surrounding the account closure. We take service abuse seriously to maintain the integrity and reputation of our system. The decision to close your account was not a result of our inability to address the issues but rather a necessary step to uphold the quality of service for all users.

Upon closer examination, it appears that the challenges with email delivery were primarily attributed to certain sending practices. When utilizing a shared IP, it is crucial to adhere to good sending practices to ensure optimal deliverability for all users on that IP. Unfortunately, improper practices can negatively impact others sharing the same IP, leading to delivery issues.

We understand the frustration you may have experienced during this process, and we apologize for any inconvenience caused. It's our priority to maintain a secure and high-performing environment for all users, and we appreciate your understanding of the steps we've taken to preserve the reputation of our system.

If you have any further questions or if there's anything we can do to assist you, please don't hesitate to reach out. We value your feedback, and we are committed to continuously improving our services based on the insights provided by our users.

Thank you for your understanding.

Reply from turboSMTP

Sep 19, 2023

Thank you for taking the time to share your concerns with us regarding your recent experience with our service. We're truly sorry to hear about the issues you've encountered, and we understand how frustrating this must be for you.

We genuinely care about the success of your email campaigns and want to ensure that you receive the results you expect. The discrepancies you've mentioned in your email statistics are certainly concerning, and way below our service standards.

To better understand the root causes of these problems and explore potential solutions, we would like to invite you to arrange a call with our support team. This will allow us to delve deeper into the issues you've faced and work together to find the best way to improve your email deliverability and open rates.

During the call, we can discuss your specific needs and requirements, review your email-sending practices, and provide guidance on how to optimize your campaigns. Additionally, we'll address the concerns you raised about our SMTP servers being rejected by major email providers.

Please reply to this email or contact our support team via live chat to schedule a convenient time for a call with an Email Deliverability Specialist. We are committed to resolving these issues and ensuring that you have a more positive experience with our service moving forward.

Once again, we apologize for any inconvenience you've experienced, and we look forward to working with you to find a solution that meets your email marketing goals.

Reply from turboSMTP

Sep 18, 2023

I appreciate your patience and understanding as we address the situation regarding your account. Your feedback is important to us, and we want to clarify the matter.

Firstly, I want to clarify that your data was not breached during the incident a couple of weeks ago. Our security protocols are designed to protect your information, and we have no record of any data breaches during that time. We take the security of our clients' data very seriously.

We want to confirm that your account was not charged twice intentionally. After your account was compromised and the hacker used the relays, you had to purchase additional relays to meet your email-sending requirements.

I'm also surprised to hear that you've had issues with our customer support team. Noha and Igor have a reputation for providing prompt and efficient assistance. However, we will investigate this matter internally to understand why you haven't received a response to your recent inquiries. We are committed to improving our customer service and ensuring that all our clients receive the support they deserve.

Your satisfaction is important to us, and we appreciate your feedback. Please reach out to our customer support team and we will work diligently to address your concerns and provide the necessary assistance.

Once again, I apologize for the inconvenience you've faced, and we appreciate your feedback as it helps us improve our services.