be started the first time with turbo smtp and there were some problems with settings between turbo smtp and senblaster that waere not so logisc but after investigation and patience tubro smtp got the... See more
Company replied
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See what reviewers are saying
Their support is excellent, fast, reliable, and they understand the demands of the client. And the LIVE CHAT agents are not AI, they are real HUMANS, and this is very important. And of course, one of... See more
Company replied
People often say: Even a blind chicken finds a grain of corn sometimes. Today, I've discovered this corn and treasure: Nelson from TurboSMTP. Not only did he impress me with his deep expertise, but a... See more
This company are scammers, please don't waste your hard earned money on them. After sign up your account gets activated and less than 5 mins another follow up message comes that your account is closed... See more
Company replied
Company details
About turboSMTP
Written by the company
Deliver your emails
straight to inboxes
We provide reliable and high-performance SMTP services for seamless email delivery.
Try TurboSMTP today!
100% Gdpr
Compliant
Your data is safe with us 🔐
We prioritize user data protection and adopt the best measures and practices to keep it secure.
Free Plan
Available
Sign up now and get 6,000 free emails/month (up to 200/day)!
Global Server
Infrastructure
Our servers and IPs across Europe, the USA, the Middle East, and Asia ensure full compliance with GDPR and other international regulations.
Flexible
SMTP Plans
Choose from a wide range of monthly and pay-as-you-go options, designed to match your email sending needs and volume.
24/7 Professional
Support
TurboSMTP provides 24/7 support via ticket, live chat, and phone in multiple languages, ensuring you're always covered.
turboSMTP Customer Support
Get expert assistance 24/7, in your language.
Our dedicated team is available 24/7, 365 days a year to assist you with any technical, commercial, or general inquiries. Support is available in multiple languages: English, Italian, German, Arabic, French, Russian, Spanish, Romanian, Serbian, and Portuguese.
Get Expert Support
Contact info
Via Palmanova 24, 20132 Milano Italy, 20132, Milan, Italy
- +39 (02) 89 050 969
- info@turbosmtp.com
- www.serversmtp.com
4.2
Great
651 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Issue with problem on my end.
The technician was able to handle my issue quickly. It saves me time and allows me to focus on other IT failures elsewhere.
January 19, 2023
Unprompted review
CHIESTO LA PASSWORD PER ACQUISTO SMTP…
CHIESTO LA PASSWORD PER ACQUISTO SMTP RISULTATO IMEDIATO
GRAZIE
January 11, 2023
Unprompted review
very quick and gentle
December 29, 2022
Unprompted review
Biggest piece of poo
Biggest piece of crap, that's how you can describe the customer service in this company, they even refuse to answer us by the BBB, still have all documents and evidence but they don't give a dmn about what they are doing, crap, scam, fraud.
August 24, 2022
Unprompted review
Reply from turboSMTP
We are extremely sorry to hear about your negative experience with our customer service. We take your feedback very seriously and we apologize for any inconvenience or frustration you may have experienced.
We strive to provide the highest level of customer service and it is disappointing to hear that we fell short of your expectations. We would appreciate the opportunity to investigate your case further and address any outstanding issues or concerns you may have.
Please provide us with the necessary details, including your contact information and any supporting documents or evidence you mentioned, so that we can review your case thoroughly. Our goal is to resolve any issues and regain your trust in our company.
Your satisfaction is our top priority, and we want to assure you that we take all complaints seriously. We value your feedback and will use it to improve our services and processes moving forward.
Once again, we sincerely apologize for any inconvenience caused, and we hope to have the chance to make things right and restore your confidence in our company.
Thank you for bringing this matter to our attention.
Poor website design our website is more…
Poor website design our website is more better than their website.
They have closed our account after we signed up in their service, we didn't send any email, We signed up and all we got was rejected from their team.
Their team are really poor, they can't even speak English, simply cause they are from the middle East speaking that third world language.
Even, the emails that they sent me I've received them in my Junk/Spam Folder.
Full of crap
December 12, 2022
Unprompted review
Reply from turboSMTP
We are sorry to hear about your dissatisfaction with our website design and the experience you had with our service. We apologize for any inconvenience caused and we appreciate you bringing this matter to our attention.
We understand the importance of a user-friendly website, and we are continuously working to improve the design and functionality to provide a better experience for our customers. Your feedback regarding our website is valuable to us, and we will take it into consideration as we make enhancements in the future.
Regarding the closure of your account, we apologize for any confusion or frustration this may have caused. Our team carefully reviews all sign-ups to ensure compliance with our terms and conditions. In some cases, if there are discrepancies or potential violations, we may need to take necessary actions, which could include closing an account. We apologize if this decision was unexpected or unclear in your situation.
We would like to assure you that our team consists of dedicated professionals who strive to provide the best possible support to our customers. While we aim to have multilingual support, there may be instances where language barriers can occur. We apologize if you faced any difficulties in communication and we will take steps to improve our language support to serve our diverse customer base better.
As for the emails ending up in your Junk/Spam folder, we understand that it can be frustrating. There are various factors that can influence email deliverability, including spam filters and email provider settings. It's important to note that ensuring proper message authentication, such as having the correct DNS settings, is crucial for improving deliverability.
Once again, we apologize for any inconvenience caused and we appreciate your feedback.
Thank you for your understanding.
The service was a great when we start…
The service was a great when we start paying for some things that we don't have to pay for, they charged us 250$ annually to have multiple shared IPs, they called it a smart routing but there's nothing smart in there, which is ridiculous even their competitors are providing that plan as free.
The customer support is so poor honestly, we asked them to change one of our IPs and they changed it after 2 weeks from the demand after frustrating us over and over.
We did have a problem, and they didn't understand the issue that we had, one of our colleagues publicly shared our smtp relay user and password on github platform, we tried to explain the situation to the customer service and they just don't care, they suspended our account which is I totally understand because they had to protect their IPs we asked them bunch of times to add 2nd authentication same as TWILIO with Authy or by our phone number and simply they don't have that, we asked them to use our domain redirection link and they don't have that also, extremely poor choice.
The sending process is so slow and so poor, if you choose a pro plan which is included a dedicated IP, they going to provide you a shared IP already has been sent through other businesses.
The only reason, I'm giving this review 2 Stars instead of one because one of their agents is so professional and did all the best, if that agent wasn't helpful, I'll give you 1.
Completely giant waste of time and money, if someone logged in your account they not going to send you a notification about the IP that logged in your account.
Poor customer service except the agent that I spoke about previously, completely poor and so slow transmission even some of their IPs are blacklisted in some Internet service provider or cables.
I hate giving bad reviews about some services but sometimes you have no choice.
August 27, 2022
Unprompted review
Reply from turboSMTP
I'm sorry to hear about your disappointing experience with our service, and I appreciate you taking the time to share your feedback. Your input is valuable to us, and I'd like to address your concerns.
Firstly, I want to apologize for any inconvenience you encountered with our pricing structure and the additional charges for multiple shared IPs. We continually strive to ensure our pricing aligns with industry standards while providing value to our customers. Your feedback on this matter is duly noted, and we will review our pricing policies.
Regarding the customer support experience, I'm sorry to hear about the delays and frustrations you faced when requesting IP changes. Timely and efficient support is something we take seriously, and I understand that we fell short in this instance. We will investigate the issue and work on improving our response times and communication.
Regarding the security incident involving your SMTP relay user and password, I appreciate your understanding of our need to protect our IPs. We take security seriously, and while we currently don't offer certain security features like two-factor authentication with Authy, we are constantly working to enhance our security options, and your feedback will be considered in this process.
I'm glad to hear that you found one of our agents to be helpful and professional. We aim to provide consistent high-quality support, and it's encouraging to hear when our team members meet those expectations.
We are committed to improving our services and addressing the issues you've raised. Your feedback is essential to helping us do better in the future. If you have any further concerns or suggestions, please don't hesitate to reach out to us. Thank you for your honest review, and we hope to have the opportunity to serve you better in the future.
It's obvious that the 5 star reviews…
It's obvious that the 5 star reviews are all scams... this company is garbage.
November 21, 2022
Unprompted review
Reply from turboSMTP
We're sorry to hear about your negative impression of our company. We value all feedback, whether positive or negative, and we're here to address your concerns.
It's important for us to clarify that we take the authenticity of reviews seriously and do not engage in any form of manipulation or fraudulent practices. Our aim is to provide a reliable and valuable service to our customers, and we regret that your experience has led you to believe otherwise.
We understand that you're dissatisfied, and we want to learn from your feedback. If you'd be willing to share more specific details about your experience or the issues you've encountered, we would greatly appreciate it. Your insights will help us identify areas for improvement and enhance the quality of our service.
We genuinely apologize for any frustration you've experienced and assure you that we're committed to delivering the best possible experience for all of our customers.
If you're open to it, we would be more than willing to discuss your concerns in more depth. Please feel free to reach out to us directly so we can work towards resolving any outstanding issues.
Thank you for taking the time to express your thoughts, and we hope to have the opportunity to improve your perspective.
Customer service didn't help us
Customer service didn't help, Noha ignored us and closed the chat twice didn't like her behavior.
their number is not working.
November 19, 2022
Unprompted review
Reply from turboSMTP
We sincerely apologize for the disappointing experience you had with our customer service. Your feedback is extremely valuable to us, and we're committed to addressing your concerns.
It's regrettable to hear that you encountered difficulties with our representative Noha, and we apologize for any frustration her actions may have caused. Our team is trained to provide courteous and effective assistance, and it's clear that this was not reflected in your interactions.
Additionally, we're sorry to hear that you faced issues with our contact number. We understand the importance of reliable communication channels, and we'll work to ensure that such technical problems are resolved promptly.
We take these matters seriously, and we want to make things right. Please accept our apologies for the inconvenience you've faced. We'd appreciate the opportunity to look into your specific situation and improve your overall experience with us.
Kindly reach out to us again, and we'll do our utmost to address your concerns and provide you with the level of assistance you deserve.
Thank you for bringing this to our attention, and we hope to regain your trust.
I'm pretty disappointed that you…
I'm pretty disappointed that you ignored my update to my review, so the best thing to do is give you a 2nd rating so you can answer the other review, you scammers.
November 5, 2022
Unprompted review
Reply from turboSMTP
We are sorry to hear that. We try our best to answer all our clients through all possible methods of communication. We tried to reach you through this review but unfortunately, we didn't get any reply from you. Please reply with the required information so we are able to help you better. Looking forward to assist you.
I decided to shut down my account due…
I decided to shut down my account due the customer support nor the transmission they are both bad.
October 30, 2022
Unprompted review
Reply from turboSMTP
We are sorry to hear that. We try our best to answer all our clients through all possible methods of communication. We tried to reach you through this review but unfortunately, we didn't get any reply from you. Please reply with the required information so we are able to help you better. Looking forward to assisting you.
Horrible company that condones spammers…
Horrible company that condones spammers and doesn't accept emails to their abuse email address advertised on the website. When you report a spammer they immediately reject the email to their abuse address. This company is in violation of the federal CAN-SPAM act and should be shut down by the FTC.
October 21, 2022
Unprompted review
Reply from turboSMTP
Please make sure to send any abuse report to abuse@turbo-smtp.com
very very bad customer support!!
October 31, 2022
Unprompted review
Reply from turboSMTP
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. We’ll strive to do better.
Poor customer support
October 27, 2022
Unprompted review
Reply from turboSMTP
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. We’ll strive to do better.
Very competent and friendly
Very competent and friendly. This is how support should be!
October 28, 2022
Unprompted review
Reply from turboSMTP
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
Please feel free to reach out to support@turbo-smtp.com with more details about your problem. We would love to make things right if you give us another chance.
Problem solved quickly and professionally
The problem was solved quickly and professionally.
Excellent support!
October 27, 2022
Unprompted review
Instant service via chat
Instant service via chat. Faster than light :-). The agent writes an excellent German. Thank you very much!
Chenged my subscription without any problems.
October 26, 2022
Unprompted review
The Italian support was very good
The Italian support was very fast, easy and and efficient. It assisted me to test my service in few minutes, good really.
October 18, 2022
Unprompted review
Nice to service
October 16, 2022
Unprompted review
Hugely Recommended by Ste-B2B.Agency Promotions
TurboSMTP comes strongly recommended by our Ste-B2B.Agency Promotions.
TurboSMTP is also one of the most sensibly priced SMTP server hosts - with 100,000 email delivery relays costing under $30.
This enables us to reach out to our 58,000+ verified and active members, with exclusive offers, freebies and multiple-orders cashback email campaigns.
This helps us to build a hugely cost effectively budgeted email campaigns marketing presence.
October 12, 2022
Unprompted review
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