Jaden was quick to understand the issue and help us sort it out asap. Even emailed us details so we could get back and search out water meter location even though we had closed the account. Jaden took... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady was very clear and precise, very courteous and extremely helpful. I am really appreciative to get such a pleasant helpful person to guide you through. I wish all utility companies were like t... See more
Company replied
We received bills from SES after the account was closed. Ethan was very efficient and explained how the errors arose. He also sent an email confirming the account is now closed. Ethan was very help... See more
Company replied
The advisor Sanapadou was excellent, she was able to do exactly what I needed and was very efficient. Sanapadou stayed on the phone while I updated my details, very patient and friendly. So nice to... See more
Company replied
Company details
Written by the company
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Contact info
London Road, RH1 2JH, Redhill, United Kingdom
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4.7
Excellent
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
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Reply from SES Business Water
Thank you for your feedback. We're pleased to hear that you received good service. We appreciate you taking the time to share your experience and are glad we could help.
Sanapadou was very knowledgable and…
Sanapadou was very knowledgable and professional and dealt with requests immediately.
A pleasure to talk with him.
Many thanks,
Tim Heywood
September 1, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that Sanapadou provided such knowledgeable and professional service and was able to deal with your requests promptly. It's wonderful to know that you found him a pleasure to speak with. We really appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Sanapadou.
Shamiela was exceptional
Shamiela was exceptional. She successfully helped me with my query and was very helpful, patient and courteous on the call too.
August 27, 2026
Unprompted review
Reply from SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Shamiela was able to successfully help with your query and that you found her to be helpful, patient, and courteous throughout the call. We really appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Shamiela.
Spoke to Ethan Heuvel to set up a…
Spoke to Ethan Heuvel to set up a Direct Debit for our charitable organisation. The task was completed successfully.
I am happy with overall service and the call was answered quickly.
August 26, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We're delighted to hear that Ethan Heuvel was able to assist you in setting up a Direct Debit for your charitable organisation and that everything was completed successfully. It's also great to know that your call was answered quickly and that you were happy with the overall service. We appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Ethan.
Reply from SES Business Water
Thank you for your feedback. We're pleased to hear that you found the service informative and helpful. We appreciate you taking the time to share your experience and are glad we were able to assist you.
Nice Experience
The lady was very clear and precise, very courteous and extremely helpful. I am really appreciative to get such a pleasant helpful person to guide you through. I wish all utility companies were like this-plus did not have wait more than a minute or to to be connected. Always a bonus!
August 25, 2026
Unprompted review
Reply from SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that you found the service clear, courteous, and extremely helpful. It's great to know that our colleague was able to guide you through the process and make your experience such a positive one. We're also pleased that your call was answered so quickly. We really appreciate you taking the time to share your experience and will be sure to pass on your kind comments.
Reply from SES Business Water
Thank you for your feedback. We're delighted to hear that you found the service polite and professional. We appreciate you taking the time to share your experience.
Ethan Heuvel was very helpful & dealt…
Ethan Heuvel was very helpful & dealt with my enquiry thoughtfully & without any fuss.
August 24, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that Ethan Heuvel was able to assist with your enquiry in such a helpful and thoughtful manner. It's great to know your query was dealt with smoothly and without any fuss. We appreciate you taking the time to share your experience and will be sure to pass on your comments to Ethan.
Resolution
We heard from SES water immediately after our review and we are very happy with the explanation and the swiftness of answering us and explaining.
August 24, 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to update your review. We're delighted to hear that our team contacted you promptly and that you were happy with the explanation provided. It's great to know that the matter was addressed quickly and clearly, and we appreciate your positive feedback regarding the service you received.
Appreciated service
Very happy with the support I had received.
Professional staff and high level of service.
August 7, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that you were very happy with the support you received and that you found our staff professional. It's great to know that we were able to provide a high level of service, and we appreciate you taking the time to share your experience.
My query was sorted immediately without…
My query was sorted immediately without delay. The advisor was helpful too.
August 20, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We're pleased to hear that your query was resolved quickly and without delay. It's also great to know that the advisor was helpful throughout your interaction. We appreciate you taking the time to share your experience.
Didn't have to wait long to get through…
Didn't have to wait long to get through and Ethan was very helpful.
August 20, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We're delighted to hear that you didn't have to wait long to get through and that Ethan was able to assist you. We appreciate your kind comments about his helpful service and will be sure to pass them on to him.
SES BW initially denied that there was…
SES BW initially denied that there was a business water supply to our property, notwithstanding that they had provided a business supply to the previous owners at the same property. Nice enough people but it was hard work getting them to understand some pretty simple facts.
August 20, 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to share your feedback. I'm sorry to hear about the difficulties you experienced in getting your concerns resolved and the frustration this caused. We have reached out to you directly by email regarding your review. While I'm pleased that we were ultimately able to clarify the position and resolve the matter, we appreciate your comments and will ensure your feedback is shared with the relevant teams to help improve our service.
Really friendly and helpful service
Really friendly and helpful service. Super polite and welcoming.
August 19, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that you found the service friendly, helpful, and welcoming. It's great to know that our colleague made such a positive impression, and we'll be sure to share your comments with them.
Excellent customer service
August 19, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We're delighted to hear that you received excellent customer service. We really appreciate you taking the time to share your experience.
The service was excellent
The service was swift, accurate, welcoming and polite
August 19, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that you found the service swift, accurate, welcoming, and polite. We appreciate you taking the time to share your experience and will pass on your comments to the colleague involved.
Great service!
I’ve been connected to Sanapadou Sineyile a couple times now during my SES customer service calls and always willing to help with my queries and does follow ups!!
August 19, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that Sanapadou has consistently been helpful with your queries and taken the time to follow up when needed. We really appreciate you sharing your experience and will be sure to pass on your comments.
Adam was great and true professional
Adam was great and true professional
August 18, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that Adam provided such great service and demonstrated true professionalism. We really appreciate you taking the time to share your experience and will be sure to pass on your comments.
Ethan Heuvel answered all my question…
Ethan Heuvel answered all my question and was extremely helpful and polite
August 18, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that Ethan Heuvel was able to answer all of your questions and provide such helpful and polite service. We really appreciate you taking the time to share your experience and will be sure to pass on your comments.
Aslam Francis concluded my complaint…
Aslam Francis concluded my complaint very well. Unfortunately this issue which was created by SES and which started in the middle of January this year has been handled appallingly by new fewer than six other members of the staff at SES. No-one up to now, has had the confidence and professionalism to deal with this months ago or indeed to observe that the issue was based on faulty internal information.
Accordingly I look forward to receiving a compensation payment from SES for the severe stress and waste of my time that has been caused by SES
August 14, 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to share your feedback. While I'm pleased to hear that Aslam Francis was able to conclude your complaint professionally and bring the matter to a resolution, I'm sorry to learn about the difficulties and frustration you experienced beforehand. We appreciate your comments regarding the handling of the case and the impact it had on you, and we'll ensure your feedback is shared with the relevant teams.
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