Customer service and tech support is not there. They do not have the ability to call you. I spent hours emailing back & forth about an issue that should have taken 5 mins to resolve.
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See what reviewers are saying
So far I’ve been using Sessions Health since February and I’ve loved it since. The support staff is quick, friendly, and extremely helpful when I email them. I’ve never had a negative experience wit... See more
Highly Responsive and Very Helpful! This company is built by people for people. They are personally responsive to my communication when I can't find what I'm looking for via their FAQs.
Company replied
I love love love Sessions Health! The best EHR out there. I have tried numerous EHRs to the point that I lost count, and nothing compares to Sessions Health. It’s unbelievably intuitive, simple and u... See more
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Company details
Written by the company
Sessions Health is a secure, HIPAA-compliant, cloud-based EHR and practice management solution tailored for solo practitioners, medium-sized clinics, and large group practices. Specializing in behavioral health, it’s designed to streamline administrative tasks and enhance the therapeutic relationship. The platform offers a comprehensive suite of features, including scheduling, billing, integrated telehealth, customizable notes and forms, digital intake, a client portal, online booking, secure messaging, appointment reminders, treatment planning, assessments, electronic claims, eligibility checks, and AutoPay-enabled credit card processing. Sessions Health is also committed to inclusivity, with an LGBTQ+ affirming approach that ensures all clients feel respected and supported. Guided by the same ethical principles therapists adhere to, the platform delivers a user-friendly experience that empowers mental health professionals—therapists, counselors, psychiatrists, and more—to focus on care while reducing administrative burden. Its intuitive interface, combined with robust features and excellent customer support, has made Sessions Health a trusted choice for mental health practitioners everywhere.
Contact info
55424, Minneapolis, MN, United States
- support@sessionshealth.com
- www.sessionshealth.com
4.3
Excellent
66 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Top notch customer service!!!
Top notch customer service!!!! There are a few basic functions within the platform that should be adjusted (i.e. emailing consent forms to both parents of minors, allowing email updates without customer service). HOWEVER, the services provided for the amount that you pay is well worth it since their customer service responds so quickly. I get a response within minutes to a few hours, which is better than other EHR's.
As a solo clinician, this is simple and efficient for my practice. I've tried platforms that provide all the bells and whistles and it just wasn't worth the money in the long term. Sessions is just what I need!
April 28, 2022
Reply from Sessions Health
Thank you for your feedback. We recently released the ability for email updates and expect to release better functionality to email consent forms to parents soon. Thank you for using Sessions Health!
I love this tool. Thank you!
I love this tool and am so relieved and grateful to have an alternative to SP. My one disappointment WAS being unable to schedule clients every four weeks. The Sessions team was very responsive, though, addressing this need within a few weeks. I am so impressed with this service.
April 27, 2022
Reply from Sessions Health
Thank you for your review. The ability to schedule appointments every X weeks has been on our roadmap, and I'm happy to share we've recently released this feature. Thank you for using Sessions Health!
The New Industry Standard for EHR's
After getting price-gouged by SimplePractice, I thoroughly researched alternative EHR's, landed on Sessions Health, and actually like it better. It does everything I need it to do in a simple, intuitive format and is much more sensibly priced since it does not force me into bundling EHR with marketing, video conferencing, and other services I already have and don't need. My data migration was lightening-quick (10 minutes) and relatively seamless, and tech support was remarkably helpful and responsive. I wouldn't be surprised if it becomes the new industry standard.
April 27, 2022
Reply from Sessions Health
Hi Jason, thank you so much for your review! We're happy you chose Sessions Health after your thorough research.
Trans-friendly and user friendly
I looked at a TON of EMRs when I was starting my Private Practice and settled on Sessions Health for a few reasons.
1. It was the only one (at least at the time) that was designed to be trans-friendly. Instead of "Preferred Name" and "Legal Name" it has "Name" and "Legal name." There is an option to not request sex assigned at birth (if you're not using insurance, you don't need that information). And correct name shows up in all the back-end paperwork so that I, as the therapist, am not seeing my client's dead-name over and over.
2. It is simple and user-friendly. I have found the design to be super intuitive. It is a clean, simple interface and just makes sense to me.
Since I began my paid subscription, I have had no regrets. They are constantly adding useful new features, they respond quickly to any questions or suggestions and you can tell you're communicating with a person who knows the program and uses it themself.
I would highly recommend Sessions Health to anyone.
April 26, 2022
Reply from Sessions Health
Cam, thank you so much for your review! We are so happy you chose Sessions Health after your exhaustive search. We look forward to bringing you more exciting features in the future.
Reply from Sessions Health
Thank you so much for your review! We've designed Sessions Health to be easy to use and happy that you're finding it that way.
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