TV installation was all carried out to schedule and all connections thoroughly checked to ensure everything was working correctly. The Internet/Wi-Fi connections were also checked and the signal to... See more
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Review summary
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Good friendly advice prior to purchase. Fantastic prices and offers. Free 2 day delivery with constant updates. Smooth professional delivery and setup if required. Sevenoaks Sound and Vision gave me a... See more
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I’m a returning customer and as always I find Sevenoaks courteous professional and always spot on with the deliveries. 80% of my gear has been purchased with them. The last 2 purchases even had a com... See more
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Open honest support I was looking at a sub, called Tom at SSAV Sutton Coldfield who had previously helped me with buying my system I was looking at a Demo PSB BP8 at another shop at a hu... See more
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Company details
About Sevenoaks Sound and Vision
Written by the company
Established in 1972
Sevenoaks Sound and Vision is one of the largest independent Hi-Fi and Home Cinema retailers in the UK.
20 beautiful stores nationwide
A best-in-class eCommerce website, and a friendly UK based Telesales team, Sevenoaks offers a unique, first-class experience. All of this is supported by a custom installation service which specialises in the creation and installation of bespoke home entertainment systems to suit all budgets.
Superb customer service
At Sevenoaks, we guarantee superb customer service – that means listening carefully to what you want, offering impartial, expert advice and access to an unrivalled product range with every leading manufacturer represented. Our knowledgeable staff are highly trained, dedicated to customer service and have a genuine enthusiasm and passion for home entertainment.
You can reach us via:
email:- support@ssav.com
Telephone:- 01732 740944
The phone lines are open Monday – Friday 9am to 5pm and the team will try to answer any queries.
Talk to the experts
You can now talk to the experts and place your order directly over the phone with our friendly UK based team by calling 0333 016 4775 from 9am to 5:30pm Monday to Saturday, and 10am to 4pm Sunday.
Our 0333 number is a local rate call and our fully product-trained team is on hand to answer any questions you may have. So if you want to check that new smart TV is the right one for you, ask about which turntable best suits your requirements, or simply check stock availability before placing your order, we are here to help so call us today!
Design & Installation
Whether you are building, renovating, or just want to expand an existing audio-visual system, we will listen to your requirements and produce a bespoke design based on your needs and budget. We manage the entire project, from the initial no obligation consultation, through to a complete, professional installation, without a wire or cable to be seen.
We also offer an optional free of charge site visit, where one of our team will visit you to discuss the perfect way to integrate your new project into your home.
See our Design & Installation page to find out more and book a site visit.
Contact info
Unit 1 Morewood Close Industrial Estate, TN13 2HU, Sevenoaks, United Kingdom
- 01732 740944
- support@ssav.com
- www.sevenoakssoundandvision.co.uk
4.9
Excellent
9K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Where do I start
Where do I start? They have an amazing range of products at great prices. The deals are not only better than other large online retailers but they offer great 0% finance deals over sensible time periods.
Delivery was the following with DPD which was amazing with their trackable app. All together, a great, smooth purchase.
I will be getting my next piece from Sevenoaks Sound and Vision. They deserve it as they go the extra mile. Thanks Guys.
September 3, 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
I’ve used this store for so many years
I’ve used this store for so many years, always been a good experience
September 3, 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Went in to browse
Went in to browse, really helpful staff, discussed lots of options. Then listened to the speakers we were considering. Liked the care & the experience (& the speakers) so much that they got a sale.
September 3, 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Other retailers could learn a lesson here
Fast and very efficient service backed up by DPD delivery.
Few places seem to stock Tuners these days being replaced by Streamers but I prefer to be old fashioned and happy with my purchase here.
Thank you.
September 3, 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Fantastic price and great staff
Fantastic deal on price. Staff really friendly and helpful
September 3, 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Couldn't be more helpful
Couldn't be more helpful, set everything up as I required and gave me plenty of time to review it.Would highly recommend them.
September 1, 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Excellent service from Sevenoaks Sound…
Excellent service from Sevenoaks Sound and Vision. Delivery was very quick, the product quality is excellent, and I was lucky enough to get a discount just at the right time! Very happy with my purchase and would definitely recommend them.
September 1, 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Very pleased with the Sony Bravia 7ii
Very pleased with the Sony Bravia 7ii . Delivered on time at a fair price & a five year extended warranty .
September 1, 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Simon and the other staff really look after you.
The staff really know there stuff and really look after you.
August 25, 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Slight issue with the product
Slight issue with the product, was resolved swiftly and efficiently. Usual high standard of service
August 25, 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
TV purchase
I'll start with the purchase experience which was with no any issues at all in terms of communication with the sales team and the payment process as well, I've purchased brand new Sony Bravia 8A 65" had it delivered on the 19/8/2026 but what I've actually received was I reckon some previous return or exdisplay etc,who knows what it was,box wasn't factory sealed with banding straps,inside the box side protection foam missing,no screen protector,some dodgy torn apart shrink wrap around the box,nicely said disgusting delivery! and according to them it's nothing unusual for Sony to deliver like that,which personally I think that's not true, I've offered pay the difference and go for higher model just to swap units that's not possible,to swap for the same one there's no guarantee it will not arrive in the same condition,so started to return very next day and I've been told to have the TV secured for transport which made me laugh because two people delivered it holding bottom and top on each side to hold it together,so TV returned, money refunded and went to Currys instead and decided for Sony Bravia 8ii and arrived as it should,so that's my story from sevenoaks sound and vision purchase, first and the last that's for sure and I can say the worst experience with the purchase ever so far!!! Shame I can't give zero stars
August 19, 2026
Reply from Sevenoaks Sound and Vision
We’re very sorry to hear about your experience and completely understand your disappointment with the condition in which the television arrived.
We would like to reassure you that we only sell new stock unless an item is very clearly advertised otherwise. However, from your description of the packaging, we can certainly understand why you were concerned that the television may previously have been opened or returned. If, through an error somewhere in the process, a returned unit was sent to you, we sincerely apologise.
We’re also sorry that we weren’t able to provide a replacement solution that gave you sufficient confidence to continue with the purchase. We appreciate that the television was returned and a full refund issued, but recognise that this does not undo the inconvenience or disappointment caused.
Thank you for acknowledging that the initial sales and payment experience was positive, and we’re genuinely sorry that the delivery ultimately resulted in such a poor overall impression of Sevenoaks Sound & Vision.
Excellent friendly service
Excellent friendly service, great communication - would definitely deal with these guys again! I have a happy husband, thank you.
August 31, 2026
Reply from Sevenoaks Sound and Vision
Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.
Informed staff
Informed staff. Prompt service. Agreement to recycle current speakers. Requested speakers in stock. Prompt delivery.
All round good service.
August 29, 2026
Reply from Sevenoaks Sound and Vision
Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.
Great customer service
Great customer service, and very helpful with helping me make a decision on what was best for me. I was able to view a demonstration of the quality of the 4k blu ray player, that I was interested in too. Which really helped. Would definitely come back to that store when I need anything else
August 24, 2026
Reply from Sevenoaks Sound and Vision
Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.
Extra mile
Mike really.
He helped me out of hours when I had some trouble setting up my turntable. This was over the BH weekend when they were closed.
Absolutely extra mile service.😀😀😀
August 31, 2026
Reply from Sevenoaks Sound and Vision
Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.
Excellent customer service by Alex
Excellent customer service by Alex. Could not fault him one bit, easy explanation on items I was wishing to purchase
August 28, 2026
Reply from Sevenoaks Sound and Vision
Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.
Item was collected
Item was collected, repaired and returned to me with the minimum of fuss.
August 29, 2026
Reply from Sevenoaks Sound and Vision
Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.
Helpful and efficient
August 23, 2026
Reply from Sevenoaks Sound and Vision
Hi, thank you for your kind words! We’re thrilled to hear you were pleased with our service. Wishing you all the best, SSAV.
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