Seymours Estate Agents Reviews 

733
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently praise the friendly agents who provide thoughtful guidance during house viewings and thoroughly support them throughout the entire purchasing process. Reviewers often describe individual team members as professional, patient, and deeply dedicated to securing suitable properties for clients. However, some customers also noted frustrating communication delays, with phone calls and emails frequently going unanswered by the office staff. A few reviewers experienced poor service regarding maintenance issues and urgent repairs that were never properly resolved. People additionally expressed deep dissatisfaction concerning unexpected fee demands and stressful tenancy deposit disputes at the end of their stay.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from high praise to severe frustration.... See more

Service

Reviewers highlight ambiguous aspects of service, showing a strong division among consumers. While some... See more

Customer service

Consumers find customer_service to be deeply frustrating due to poor communication and support. Reviewers... See more

Customer communications

Customers had negative experiences with contact, frequently reporting that emails are ignored and calls are... See more

Price

Clients share negative opinions on price, reporting inflated renting costs for low-quality properties.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had the pleasure of working with Chris Pyle as our sales agent, and he was honestly amazing! We had some very specific requirements, but Chris was patient, flexible, and always kept us updated ever... See more

Rated 5 out of 5 stars

My wife & I have been looking for a home in Woking for the last 1 yearly or so, and the Seymour’s team especially Tia Andrew’s have been a huge help throughout the process. She took the time t... See more

Rated 5 out of 5 stars

Sam from the Woking branch has been fantastic. Very knowledgeable and upfront and very attentive to your needs. He helped me find a great rental. Joanna from the Weybridge branch was a great a... See more

Rated 5 out of 5 stars

I'd like to leave a huge thanks to Jade Turner for really trying to help me find a property, always looking for ways to help me find, flexible with times as i would come from about 3 hours journey she... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

We live locally in our areas, know the locations intimately and can therefore give expert, informed advice. We are independent agents and specialise in selling residential properties. We also have a system of cross-referral so that we cross-sell betwee...


Contact info

3.7

Average

TrustScore 3.5 out of 5

733 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(733)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

They are very friendly and …

They are very friendly and professional Estate Agent.
Helped me at my initial age of finding a suitable property find . Since this is my first house buy I have no experience of the whole process, specifically the Luke O'Brien at Seymour's Woking branch helped me in every way . I am waiting for my mortgage to come through and finis off the buying process . Hopefully I can move in sooner

November 7, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you for sharing your experience with us. We're thrilled to hear that you found our team, and particularly Luke O'Brien, helpful and professional throughout your home-buying journey. As a first-time buyer, we understand how important it is to have clear guidance, and we're glad we could support you every step of the way.

We hope your mortgage comes through smoothly and that you can move into your new home very soon. If you need anything else during the process, don't hesitate to reach out!

Rated 5 out of 5 stars

Seymour's Estates Agent's,Lightwater…

Seymour's Estates Agent's,Lightwater branch, are a very friendly and professional, group of people. Our Estate Agent Johnny couldn't do enough for us. What I remember most of all was Johnny's calm nature in showing us around, what was to be, our future home. in my mind .. if the agent is relaxed .. client's are relaxed. Although Johnny was very informative and knew so much about the house, we were still able to look around without pressure. Johnny is a credit to Seymour's. Thank you, Janet

October 2, 2024
Unprompted review
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Reply from Seymours Estate Agents

Dear Janet,

Thank you so much for your kind words. We're delighted to hear that you had a positive experience. It’s great to know that Johnny’s calm and relaxed approach helped make your visit to your future home a stress-free experience. We agree that creating a relaxed atmosphere is key to a smooth process, and we're glad it made such an impact.

Thank you for taking the time to share your feedback, and we wish you all the best in your new home!

Rated 5 out of 5 stars

Active and diligent effort to achieve success

Provided good, timely feedback after each viewing and collaborated closely with us throughout the process.
Actively marketed the property and maintained clear and prompt communication until a sale was secured.

Great service!

November 1, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your positive feedback. We’re pleased to hear that our team was able to provide timely updates and maintain clear communication throughout the process. If you ever need assistance again in the future, we’d be happy to help.

Rated 5 out of 5 stars

Would 100% recommend

Fantastic experience start to finish. 3 months from viewing to completion thanks to fast acting staff which surpassed all expectations. Incredibly helpful and quick with emails - responding to all of my (many, and potentially silly) questions as a first time buyer. Constantly checking in to make sure everything was going smoothly, and following up quickly on enquiries.

August 26, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thanks HN, we appreciate your trust in us and are so happy that everything went smoothly from start to finish. If you ever need any assistance in the future, don’t hesitate to get in touch!

Rated 5 out of 5 stars

Excellent service …

We’ve been tenants in 2 properties managed by Seymour’s over the last 5 years and have always had good service. Our thanks particularly to Sabine Alam our most recent property manager who has always been so helpful.

October 29, 2024
Unprompted review
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Reply from Seymours Estate Agents

We're really pleased to hear that you've had a good experience with Seymours over the last five years. We’ll be sure to pass on your thanks to Sabine – she’ll be happy to hear it!

If you ever need anything in the future, just let us know.

Rated 5 out of 5 stars

Great end to end service

Recent completely on a sale and purchase through Seymour’s, Horsell. Very much a team orientated agent who all work together with us.
Charlie, Adam, Serena and Sandra always kept us up to date and communication was excellent. They know the local market very well and secured our dream house. I would definitely recommend to ensure you get a realistic valuation and successful sale or purchases

October 21, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your kind words! It’s wonderful to hear that Charlie, Adam, Serena, and Sandra provided you with such great communication and local market expertise throughout your sale and purchase. We're delighted to have been part of securing your dream home and are grateful for your recommendation!

Rated 1 out of 5 stars

Do yourself a favour and find a different estate agent

Seymour’s are the most unprofessional estate agents I have ever had to deal with. They don’t train their staff to be knowledgable on the property industry so can’t answer any of your questions on a property, and they hire young or inexperienced staff who are not trained up to do their job properly. You also never know who you are going to be dealing with when calling the office, I wish they just had one contact per sale as it would make the communication a lot better. Also know they have a toxic culture internally so I’m sure this doesn’t help!

October 28, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your feedback. We're sorry to hear about your experience and would like to investigate this further to address your concerns. Could you please provide us with the office you dealt with? This will help us look into the matter thoroughly. Your satisfaction is important to us, and we’re committed to improving our service.

Rated 5 out of 5 stars

Clear and concise

Worked with Seymours Surbtion when purchasing a property. Communication was excellent and transparent throughout the process, with regular updates. One of the better estate agents out there, would use again. 

October 26, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you, Dav. Providing clear and consistent communication is our priority, and we're glad it made a difference for you. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Special thanks to Jonny and Ryan with…

Special thanks to Jonny and Ryan with the sale of our house. They were great to work with and continuously updated us after every viewing and throughout the sale. I would highly recommend

September 23, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your kind words, Heidi. We’re delighted that the sale of your house went smoothly and that Jonny and Ryan provided consistent updates throughout. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Top-class smooth and friendly service

Top-class smooth and friendly service, worked out as expected, thanks to all staff concerned.

October 24, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you, Deepak. We're pleased to hear everything went smoothly and met your expectations. It was a pleasure working with you.

Rated 5 out of 5 stars

Successful sale

I bought my house through Seymours and chose them when I came to sell it. I like the staff and although it took a while to get an offer I think it was due to unfortunate circumstances, i.e. 3 other people decided to sell their houses after mine went on the market.

October 15, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thanks for coming back to Seymours for your sale! We appreciate your patience during the process, especially with the market changes. We're glad to have had the chance to work with you again!

Rated 5 out of 5 stars

Great experience with Seymours.

I would highly recommend Seymours Estate Agents.
Franco and his team are experienced, informative, reliable, helpful and very easy to talk to and discuss the best way to sell your property.

October 7, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your recommendation, Charlotte. We’re glad to hear you found Franco and the teams experienced and helpful. Your feedback means a lot to us!

Rated 5 out of 5 stars

Seymours Guildford - Excellent

Seymours Guildford was excellent with the sale of a house I purchased. They communicated so well with the seller and the sale was completed in two months (no upward chain)
Clive Gee, Tracy Williams on the Sales Progression team were in constant communication with me. Alex Bethell, Jasper Cox and all the estate agents always made themselves available for appointments. Great job Seymours. When I come to sell and buy any house in the future I will be coming to your team.

October 4, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your wonderful review, Sandy! We’re thrilled to hear about your positive experience with Clive, Tracy, Alex, and Jasper at Seymours Guildford. It’s great to know that our team’s communication made a difference in your sale. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Great communication from all of the…

Great communication from all of the team at Seymours

October 11, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your feedback! We’re glad to hear that you experienced great communication from the Seymours team. We appreciate your support!

Rated 5 out of 5 stars

I am a seller

I am a seller. I have just exchanged on a rather stressful sale. Amy Sandys of the Woking branch has been a real star in ensuring the solicitors were prompt and 'on the ball'. I am confident that this particular deal would not have gone through without Amy's persistence and attention to detail.

October 8, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your kind words! We’re thrilled to hear that Amy provided you with excellent support during your sale. Her persistence and attention to detail are indeed invaluable. We appreciate your feedback and wish you all the best in your new home!

Rated 4 out of 5 stars

Personal and conscientious attention…

Personal and conscientious attention combined with a friendly and cooperative demeanour

September 19, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you, Howard. We're glad to hear you appreciated the personal attention and friendly approach. It was a pleasure assisting you.

Rated 5 out of 5 stars

Great team, really helpful, stepped up to make things happen!!

We contracted Seymours Camberley to sell our property, and then ended up buying through them aswell. Throughout the team were a great help. They were personable and available at all times.
They helped us navigate some challenges and really stepped up to help secure resolutions to some issues that held up our contract exchange and completion.
All in all a great team to work with.

October 2, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you so much for your kind words Rob. It was a pleasure to work with you on both the sale and purchase of your property. We're really glad to hear the team was helpful and accessible throughout, especially during those more challenging moments. Securing resolutions is what we strive for, and we're happy we could assist in moving things forward. If you ever need anything in the future, we’re here to help. All the best in your new home!

Rated 5 out of 5 stars

Fantastic and professional service and…

Fantastic professional service and success received by Joss and the team . Thank you so much
D&R

September 1, 2024
Unprompted review
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Reply from Seymours Estate Agents

We're so pleased to hear that you had a fantastic experience with Joss and the team. It means a lot to us that we could help you achieve success, and we’re glad you felt the service was professional throughout. If there’s anything more we can assist with in the future, don’t hesitate to reach out. It’s been a pleasure working with you!

Rated 5 out of 5 stars

Hugh thank you to a wonderful team at Seymours, Burpham & Merrow

As an overseas home buyer of a semi-detached with an onward chain in Burpham, Guildford who managed to reach the milestone of exchange contracts about 2 weeks ago with the help of local real estate expert - Seymours located at Kingpost Parade, I consider myself a very fortunate buyer who is so grateful to the support and conscientious services rendered by a team of professionals from communicative sales negotiators, responsive administrative staff, and experienced empathetic senior management directors.

I will definitely enlist their services if I sell my house in future.

5 stars and highly recommended!

October 5, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you so much for your kind words. It's been an absolute pleasure working with you throughout this journey. Buying a home from overseas is no small feat, especially with an onward chain involved, so we're thrilled we could help make the process as smooth as possible for you. The whole team, are really glad to hear that their efforts were appreciated, and that you felt well-supported.

Wishing you all the best as you settle into your new home in Burpham – it’s been wonderful getting to know you.

Looking forward to keeping in touch!

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