SFR Reviews 

You cant get any worse than systemic fraud. SFR's employees issued a fraudulent technical report to me, signed by "COVID". This is after their technician did not attend my property to fix the faulty fibre optic service. After 10 days of requesting a technician to repair their fibre optic service, and 65 messages later - this fraudulent report is issued to MySpace. In the report the technician called COVID attests the service is fully restored, the customer is happy etc. This is how SFR closes the door to existing customers - leave paying customers abandoned with no service, and get away with it. Any company which operates like this should be closed, I hope the auditors from SFR read this review.

Worst experience. No coordination between stores and corporate call centers. They have taken more than 175 euro from my account over the last 5 weeks and deny me mobile service because they say they can no accept my bank (N26). So I am paying for service that I'm not getting and to cancel, they say they will call me on the number they have shut down. Horrible business.

Their SFR shops: You can't pay your bills in their shops.
Instead, they instruct you to dial an online payment service.

I dial the automatic service that asks me to enter the number I am paying for. The system reads back a completely different number. That process is repeated four times before I made painful progress toward payment. 2/10 because I finally made payment.

The bill also appears in the client space, on the SFR website. Just the total, no details.

After navigating multiple pages, I finally get to an option to see a list of calls made. They have to send you a code via SMS before you can access.

Code duly entered, and the message: 'For security reasons, you cannot access this information, at this time.' Not helpful. I'm starting to suspect that the number on the bill-total might be a fiction.

I could go on. Website design and function 2/10 . BTW, I am a senior Business IT consultant. The website fails in its primary function. Hint to SFR: Websites are supposed to be intuitive.

Switched to a different internet and phone company.

SFR bill me for 187 Euro for December 2021. I terminated the SFR account in November. My (fully paid up bills have never exceeded 60 euro, you figure)

I access my client site but again, cannot access the bill breakdown.

Furthermore, I send an email and get a response, telling me how to pay. That is not what I wanted to know. BTW: Replies to their Client Service messages are blocked.

Added 24/01/2022

Of the four invoices they claim were unpaid, I was finally able (via my bank statements) to prove that two of them had been paid.

Meanwhile, I get a polite letter from some debt collecting agency informing me that action would escalate rapidly if I did not pay. Read: Bailiffs.

The two invoices I had proof of payment for were paid by phone and debit card. It could well be that their Accounts Receivable is not being correctly updated. Heaven forbid I should suggest they were trying it on.

Either way, keep proof of payments always.

Effectivement les forfaits à 10euro qui passent à 41euro bizarre

For days now my connection (download) regularly slows down to a crawl. Sometimes just above 1Mpbs. Upload has been really slow now for quite some time. Doesn't help when you have regular online meetings. This company should be shut down immediately. They are obviously not capable of providing a proper service.

When you go to downdector.fr it's filled with endless commplaints from customers.

It is time for people to turn their back on this company and put them out of business.

AVOID THIS ROTTEN COMPANY AT ALL COST!!!

Même zéro étoile ne suffirait pas.
Depuis plusieurs jours, ma connexion (téléchargement) est régulièrement ralentie. Parfois juste au-dessus de 1Mpbs. Le téléchargement est très lent depuis un certain temps. Cela n'aide pas lorsque vous avez des réunions en ligne régulières. Cette société devrait être fermée immédiatement. Elle n'est manifestement pas en mesure de fournir un service correct.

Quand vous allez sur downdector.fr, c'est rempli de plaintes interminables de clients.

Il est temps que les gens tournent le dos à cette société et la mettent hors d'état de nuire.

ÉVITEZ CETTE SOCIÉTÉ POURRIE À TOUT PRIX !!!

I will never, ever use this company again. Where do I even begin?

No reference of my contract anywhere - which i need due to a dispute about the price I signed for.

September 2020 - signed a contract last year for 30 euros per month - this was the limit of my finance due to Covid. This year it went up to 45 per month, and apparently the original 30 was only for 1 year. This was NOT explained at the sale, I can't afford this and wouldn't have agreed. I had lost my job, that's why i was trying to get a better deal.

29 November 2021 - I called about the price (I had already been paying an extra 15 per month for 3 months at this point) and was told it would be 25 per month from 17 December onward. I double checked to make sure because something felt off but he assured me 25 and we ended the call.

27 December - I noticed that SFR are taking 35 euros and not the 25 I was promised. Again, no reference anywhere online for my original contract - you need to physically go to the shop to see a copy, which seems insane in 2021. The agent, Marie, was unbelievably rude, kept raising her voice - genuinely one of the worst customer service calls I have experienced, and I worked for many years in complaints so I assure you I'm sympathetic to this. I asked for her name (she had said it at the start i expect, but I didn't catch it, wasnt expecting it to be such a bad call). Even THIS turned into an argument, with her refusing to tell me her name because "je l'ai déjà dit madame" and me explaining, twice, that I hadnt paid attention and hence needed to ask again. There was no reasoning with this person who, to be honest, was probably a stressed out advisor who fields complaints all day. I get it - but hey, there was no excuse for how you spoke to me.

I'm not stupid, and I'm not deaf - your agent told me my price would be 25 Euro per month by phone, this is my complaint. Instead of any understanding at all, I got a bad attitude and an even longer contract with SFR.

SFR - PLEASE SEARCH FOR THE CALL I MADE ON 29 NOVEMBER. AND PUT MY ORIGINAL CONTRACT ONLINE.

I will never, EVER use this company again. I can't believe the level of service - and how damn rude the agents are. If you want to be treated like sh** - and pay for the privilege - come to SFR.

Recently I got three mobile plans for me my wife and my son. We could never call each other, it would either not connect, or connect but you couldn't have a conversation and the data never worked. all 3 phones had the same problem and always had 2-3 bars and said 4G but 0 internet connection.
I finally switched to Orange cause I could not do this anymore and recived a bill of 390 EUR (each number) because I cancelled. That is rediculous for not supplying a service and than demand that much money. If the service was fine then I agree to a fine. But for two weeks I suffered without any service and being new in the country did not help. Very disappointed in SFR.
My home internet is fine but it leaves a bitter taste in my mouth because they over chrage for not provideing any service. I did not get any advantage for the time I had the SFR sim cards...Nothing but frustration. I complained and the service tech could not solve my problem. So I had to switch to Orange.
Now I have zero problems.

THE WORST SERVICE EVER. REALLY, REALLY, REALLY BAD EXPERIENCE. Do not recommend.

I recently was offered to change to this service company, not only the mobile network was terrible, I live in the middle of Paris center district and I don't have service in my own room, but also because I will not stay in France for more than a year and didn't want the 1-year engagement I'm trying to do a "retractation" within 14 days. I've called five times in the past three days to the client service, to be transferred and waited in line for more than 30 minutes and never receive a response. To finally get responded by the service for "retractation" and they hung up on me, 2 times. I've even told them my situation and that I wanted to quit, and they were asking me "but madame, why?", after I've told them my situation repeatedly, the lady hung up on me. Finally, I'm traveling for holidays and desperately trying to get my service off. I can't do it through the site and calling client service ends up costing me 3.70 euros per minute, just now I've spent 30 euros and the lady ended up telling me no answers, and that the service for what I want is now closed. waiting hours, and still I can't get a response. Very time and energy-consuming, stressful, not worth the pain. Seriously do not recommend it.

I am a SFR customer, both telephone sim and fibre optic internet. And I must say, its been a bad experience..
I advice no one to take SFR.
I have had SFR fibre optic Internet for 5 months and it must have worked for maximum 10 percent if the time..
I have made 100s of 1023 calls and have had 8 appointments (2 cancelled without informing me) with the "Service technicians", but they aren't able to resolve the problem and top of that they are incredibly Unprofessional.

I moved from Orange to SFR so that I could watch the Premier Leage from the comfort or my home. This was a big mistake. Firstly, the decoder SFR sent was the wrong one. They then charged me 49€ for one that worked wirelessly. The new decoder packed up a few weeks ago. I've tried calling their helpline but without any success. Everytime their call handler goes through the same rutine of trying to get my decoder to work. When this doesn't work the call handler then cuts me off in frustration & I have to start the same conversation again with another call handler. SFR's customer service is really poor. I will move back to Orange when my contract ends & return to my local cafe to watch the English football. Avoid SFR they are useless.

Terrible a evité le customer service est tres incompetent et rude

bonjour. I am English but live here in france, as Orange contract was due to renew we looked about for a new supplier and chose SFR. firstly they lost the contract, it took 2 visits to the sfr shop Limoges to complete the paperwork. 2 weeks later the box arrived. we joined SFR because they had a foreign language line 1026 guess what? they have cancelled the helpline. the ADSL box has never worked correctly, it constantly disconnects from the internet usually 10 or 11 times a day. as this disconnects the telephone no body can contact us. on return to the shop to complain I was advised to call the french speaking helpline, this is great if you are fluent in technical french no so when it is a 2nd language. We are tied to a contract that fails to function correctly, and are unable to cancel, we can not find anyway of getting help to repair the faulty service. I would advise any English speakers or other foreign language speaker to avoid SFR as a supplier as the lack of customer service in any language is non existent. Had they cancelled the English helpline prior to my joining SFR I would have stayed a customer of Orange, a little more expensive but with a customer service 1000% better.

SFR is the worst operator internet, it has a connection problem, really expensive prices and they will add some paid options without asking you ,I paid 50 euros every month and I have no idea why ,I paid extra 30 euros , I cancelled this card but they still take money from me , 15 euros , I have not their sim card anymore but they still take money from me , I visited an office but even they dont care and they dont help me ,I pay money without my persmision and even I have no idea for what . this company is the worst ever ever, I want to write 000000 , I have never seen such a bad company in my life , they are such a liar..

Worse comes to worse choose not to have a phone and internet than sfr.

I have called them several times all their operations is based on making money and zero customer service. I was so rude to them in last call because of their behavior. They made me wait in many calls hours and drop the call close to end so they don’t have to take care of the case.

Their plans have hidden limitations that will cost you. They make you a 1 year subscription of even sim card not only wifi so you are trapped for a year!

Waiting my period of this awful experience to finish. Take any operator but them!

Based on their offers and hidden conditions versus the market offers from others. They doomed to fail.
Their word of mouth is zero, stupid of me to register, I agree. Net Promoter score is worse I am sure.

I think the stakeholder confidence is nil too, the ones who have invested in it too much are struggling.
Bad service! Bad deals! Not living in 2021 era, doom to fail and bought in pieces based on financial flow and churn rate.

Bought a sim card from a young male attendant. Very pleasant, very helpful, but limited tech. abilities, and no English at all.
Then I got confused between the sim code and my phone's pass code. So I went back to the store and the guy helped and explained nicely. So far no problem.
But then, a female attendant who was dealing with another customer intervened, telling the young guy he shouldn't help customers.
What?! I turned to her and she lashed out on me like a rabid b**ch.
Very agressive for no reason -- and none of her business anyway.
The store is SFR rue d'Alsace Angers, France. I'll try to get in touch with her boss, but meanwhile, this is my story.

Worst connection possible never works, load up an internet page and goes to no connection for nothing, go orange never think about getting SFR, prices are low for a reason.

The worst customer services in THE WORLD ....Having been left with no telephone or internet for 5 weeks following a botched fiber optic connection..63 phone calls to tech services 5 appointments not materialised 3 letters sent ..Still nothing 4 October 2021..THEY TELL MORE LIES THAN BORIS JOHNSON

🤮☠️I would put a zero if there was one! I have been using their services for years. Unless you live in a very big town internet speed is not good enough, no consistency, I had to change house and they transferred the subscription to the new address same price without telling me that there is no television and there is no adéquate Internet connection. Guess what when I tried to terminate the contract they kept buying time and they offered me a reduction in subscription fee which I regrettably accepted. The reduction was properly applied only for the first few months and then I had to send numerous letters to make them do what they promised. However this was a short-lived victory they stopped applying the reduction at the annual renewal of my contract which of course lead to my termination of contract with SFR. They tried to make me pay all possible fees which lead to another year of exchange of letters plus a legal reconciliation procedure that hasn't even ended yet ! Please for your own good don't use the services of this company if you do please make sure you ask them whether you could register every conversation with them and have any promise that they make for reduction in subscription fees In Written, otherwise you will regret your choice!

The staff is rude, unhelpful and generally hve the worst customer service practices I have ever experienced.