SFR Reviews 

The worst website ever. I've had SFR.fr as a mobile provider for a couple of years as I work in both the UK and France. I use my UK phone with the french line as an esim.
This was fine until I upgraded my phone and couldn't get a new esim. Took 3 months to get them to send a physical one, which i could then upgrade. The only way to get webchat with someone (my french isn't good enough to call customer services) is by contacting them by Facebook. Then you have to know whether you are sfr or sfr red to get through to the correct person.

I'm writing this while trying to get their website to load. It's been 5 minutes. When you do get in, prepare to go round in circles.

I tried to give up using them and switch to Orange.fr, but they gave me a line that was still being advertised as a used car salesroom. I'm back with SFR

Appalling service. Fibre optic cable broken/vandalised out side our property. 4 appointments, each time the technicians dpnt have the equipment to work at height. Hours spent on the phone to 1023, on chat, trying to explain. I was given a mobile box, and now they say its needed back or I will be charged 60 euros as my problem is fixed- even though they have given me another RDV for complete repair on 10th Jan. It's frustrating, appallling and lack of joined up thinking - they say if you are not there for a prearranged RDV you will be charged. I have had 2 RDV where no one turned up. It's all totally crazy and unfathomable

THE WORSE PROVIDER OF THE INTERNET AND MOBILE SERVICES!

I hate you,
I bought a card, recharge my card and I don't have mbs.
This is unacceptable.
You don't even have a contact number that works.

SFR tu as un point extrêmement négatif.
I’m really unsatisfied with SFR customer service. Could you imagine not having internet for one week in France. 👎🏻👎🏻 It’s exactly one week that I don’t have wifi access at home, and no one fixed the problem. The first time, a technician came and did nothing but he said that he will come back in the afternoon but he didn’t and when I called SFR they said that another technician will come in two days. Then they changed it two three days and finally a technician came but again he didn’t do anything and left and said he’ll come back tomorrow! It is an awful record for you SFR👎🏻👎🏻👎🏻👎🏻

I thought Ryanair had the worst customer service worldwide, but I see that SFRs standards are even lower. I had problems from the start with poor reception on my wireless internet box. I was told when signing up that if signal coverage was poor, I would be free to cancel. The customer service people told me that I must have misunderstood. As I was not going to stay in France for more than a year, I gave up cancelling due to poor signal. At the end of my stay I tried to cancel my contract, but found out that A) Subscrition could not be cancelled online. B) Subscription could not be cancelled by turning up in SFR offices/shops C) Subscription could not be cancelled by email as SFR does not have a customer service email address. D) Subscription cannot be cancelled by snailmail.

The only way to cancel was by registered mail to an address in Lyon. More than one month after cancelling I noticed I was still a subsciber and called their phone service. They said that cancellation had just been received - which La Poste said was just nonsense - they adviced my that letter was delivered 3 days after me sending it. I feel that it is very bad being lied to by a company the size of SFR. I have been living and working in 14 different countries - among them a number of african countries. SFR customer service is worse than I have experienced in all 3. world countries I have worked in. Compared to SFR, Ryanair gives a Royal service to all their clients.The French Government should take SFRs license away.

Fiber connection with ADSL speed. Often losing connection. Scheduled 4 times for a technicien to call to help me fix the problem. I have never received that help. Cancelled the conteact and went with FREE.

Need advice here. I got an SFR sim for 20 euros per month. I’ve switched to free mobile and was not allowed to cancel the contract. I asked for a pre paid. Decide’s that, I’m now back home. The sim isn’t in my phone and I’m being charged extra for calls and internet I haven’t used. Who can I contact about this.

I have been without internet, television and fixed line telephone for nearly one month. Three technicians have come out and all immediately identified the problem, located in the basement of our building. All that is needed is to pull a new cable about 10 meters to the junction box on the floor above. This would take no more than 15 minutes to fix. The cables can only be maintained and installed by their competitor Orange, who manages all street to building infrastructure in Paris. SFR is not able to get Orange to do the job and instead send technicians who only propose cutting the connection of a neighbour, having the neighbour lose their connection and me taking their connection, until the neighbour calls for service and then I am cut and on and on it has been going like this. The stupidity of witnessing this, the lack of intelligent and capable customer service is staggering. France is ranked at the bottom in customer service within the OECD, but this even exceeds the usual appalling levels of service that one must expect in this country.
SFR can give no information, saying only that they know about the problem, no sympathy, no apologies, no offer or reimbursement, nothing...Appalling and I would advise any person contemplating any telecom/internet service to avoid SFR at all costs. You have been warned!

Installed sfr fiber in April 2022 in france, Nievre. In august 3 days no internet. October again and november 4 days a very weak signal.
Last days they text me by sms to feel sorry for the inconvenience. And ask me to tap 1 or 2. But telephone signal is weak as well, so my answer wont arrive

Be vareful from their Data usage in roaming. If you go to other country than France, even if you use the Data on another PAYG sim on that country, you immedietly get the sms "Info SFR : Votre consommation Internet depuis l'étranger (hors UE/DOM) vient d'atteindre le seuil de 60 €. Vous serez donc facturé de cette somme sur votre prochaine facture en plus de votre forfait. Votre connexion internet depuis l'étranger est dès à présent bloquée. Pour débloquer, répondez (gratuitement) OUI à ce SMS. A très vite. Bien à vous." And.. €60 is added to your bill... No warning. No authorisation request. And NO way to contact Customer Service!!! The perfect provider !!!

Why can I not put zero for SFR service its lower than a 1. Just been on customer help chat what a wast of time. Then server disconnected but it was nearly lunch time

Worst customer support ever, had issues with my line and they are not doing anything to help

It's impossible to cancel the plan. There is no option online, the telephone doesn't work. the only way is to write an letter.

Cool
Attente commande !!!

I really wish I did more research on this company before ever stepping foot into one of their establishments. Hopefully, I can save someone else from this torture. If I could give minus zero stars, I would. Where do I start as an English speaker and the horrible bureaucratic service by this company, both in store and on telephone?
On September 3rd, 2022 I went into this establishment with strict requests to have an unlimited home internet service installed explaining what and why it was urgent, and that it MUST be an unlimited internet for a period of 5 months. After assurance that would get what I asked, while sitting for over two hours to get the service completed because of my desperation, (due to complications with the systems, not the service reps fault, this was not completed), I left with only an esim card installed because they insisted I needed a French number for the technician to call. When the systems came back, they called asking me to come back in to finalise the documentation for my home internet service.
I went in on September 5th 2022 to have this completed, then being advised that I would receive a portable wifi box until the date of my installation to give me internet service for the time being. I reiterated to the customer rep, that I needed unlimited service and he assured me again that it would be exactly what I requested.
On September 6th 2022 I received notice from Chronopost to come in to receive the package which stored the portable wifi box.
On September 13th 2022, I received an email from SFR saying I have used up all 30gb of data from the portable wifi box which was supposed to be unlimited internet. Due to my urgent need for internet, I went back into the store on this very day. The agent then apologies and explained that I was not able to receive unlimited internet on the device. At this point, I am lost for words with the deplorable service (and it gets worst).
I decided that I no longer wanted the service of this company as it has been hell from day one, I then proceeded to ask the agent to cancel all the services; the upcoming home installation, the esim, and I would return the portable wifi box. He said, "You have to call to cancel any or the services, and for the home installation, wait until the service guy reaches and tell him that you no longer would like to have the service" (btw there is a penalty of 60 euros for doing this).
Now that I have no hope in the instore service to assist me further, I tried calling to have the services cancelled, spending hours on the phone.
September 19th 2022, all service reps refuse to assist with my ordeal, either explaining that it is impossible to cancel the service, or if there was someone that can help, they did not speak English, so either way, they were of absolutely no help. (Is this contract a sentencing?)
Mind you, the installation is due on September 21st, 2022 and I only have 24 hours notice to cancel the installation or else I owe them for their horrific service. I am now left with no solution to this and a device that I have no use for. I have NEVER seen or witness such a disgusting internet company/service in my life.

To cancel the number of our son who passed away recently I had to: 1. Look online (where it states you have to call their number to receive the address to MAIL A LETTER) 2. Call the number, press many numbers to get through to a person 3. explain that my son has died. 4. Be put through to a new person 5. Explain AGAIN that my son has died 6. Receive the address to mail a letter 7. Type up a letter and mail it by post 8. Wait two weeks for the number to be cancelled.
Looks like they REALLY don't want to make the process easy for anyone.

AVOID! AVOID! AVOID!

If you're travelling to France and looking to buy a SIM card for telephone and Internet service during your holiday, take my advice and run away as far as you can and as fast as you can from SFR.

The fact that this company has received 93% bad reviews out of over 11000 reviews should say it all.

I would use a flock of messenger pigeons before I ever give this company another cent.

Be sure to warn all of your friends and family members to stay away!