SG Petch Ltd Reviews 

Molly was exceptionally good when arranging our first Mazda annual service. She kept me up to date about what was happening arranged a courtesy car and let me know when to collect my car. She demonstrated great customer service by being helpful pleasant and knowledgeable. Would recommend Petch Durham

I experienced repeated delays, miscommunication, and unprofessional behaviour while trying to collect my Motability vehicle from SG Petch Durham. I was told incorrect information multiple times, including claims that my Motability application “wasn’t updated” even after Motability confirmed it was. I was instructed to come to the dealership twice, only to be turned away—once while being accused of lying about being asked to attend. I was also pressured to pay £500 in cash, which is not Motability procedure. These issues caused unnecessary journeys costing me around £40 each. The situation was only resolved after Motability intervened directly, and even then the dealership delayed the handover again, citing staffing issues despite the system showing my collection date as that day. Overall, the process was stressful, disorganised, and far below the standard expected for Motability customers.

Anyone wants more details, I am happy to provide it.

Manager Charlie
Sales-man Ray

Polite, friendly and most of all trustworthy, they do what they say and no pushy sales people.

Excellent customer service. The salesman was helpful and very knowledgeable. Definitely recommend.

I was very apprehensive about buying a new car as my last experience was a nightmare, May I emphasise that it was not Petchs, it was Stoneacre. My experience with S.G Petch was exactly the opposite, Thankfully. We dealt with Mark who welcomed us and offered us a drink and something to eat as we looked at the cars in the showroom.There was a celebration to mark 60 years if I remember correctly. We discussed what I was looking for I decided on the i20 premium but it was a little too expensive for me buying new. Mark explained about the pre.registered system and showed me it on screen. I had seen the car previously but with the bad experience still in my head I needed to think about it, I had to make a decision there and then, I couldn’t so went away and it went past the date I was given. Mark said I could still get it and was offered a better price after discussion with his boss. He went on to tell me all options and what was guaranteed with the car, giving me timing to think about without being pressured. After answering all my questions and explaining aftercare I decided to buy it. He talked mr through all the papers and what I needed to do and organised the delivery for me. I am now the proud owner of my I.20. Thank you Mark for your patience and kindness. I have already recommended this company and Mark to my family and friends.

Daniel C at Darlington was extremely helpful with every detail of buying my car - much of this was done in advance by phone as I travelled 100miles to complete the deal and drive away on the same day. He ànswered all my questions and the service dept quickly solved a minor rear washer problem. He was very knowledgeable, but not pushy. Thank you Daniel

I popped into the Richmond branch and chatted with Tegan giving details of my budget, preferences, colour etc and said I’d be back in 2 hours as I was going to work.
Tegan found me the perfect car. Got a fair price for my old car and I’m absolutely delighted. She certainly knows her stuff and has excellent customer care skills. She even sorted out my private plate being swapped over.
Recommended her to my friend who is also looking to buy later this year.

Great service from the sales team (Ricky) - discussed the end of a sales contract due and options to exchange and buy another car. Negotiated a favourable deal and finance arrangement. Car delivered quickly. Recommended.

Felt appreciated and important as a customer and on a personal level Bought two new cars for the new year .

Ryan from the Darlington branch looked after us really well and he made the whole experience friendly and helpful Felt reassured all the way through - a fantastic job! thank you so much. Stuart and Sarah :)

Durham branch. Excellent customer service by Charlotte. No-nonsense approach, best deal provided, good part ex price, finance arranged and car delivered within a week. Would defo recommend.

MOTABILITY customer for 7 plus years with two SEAT cars during that period
SG Petch have Been impeccable on every front
Most recently popped in to have all wipers and car key batteries ( 2 ) replaced. Once again SG staff were flawless in all dealings I had with them and the work was completed perfectly in the very shortest timeframe

Treated with courtesy & respect from young lady on main reception to young man on service desk who was vey professional. Had nice chat with Sam Tennant who sold me the car a year ago new . Car cleaned & valeted upon collection .

Buying our car from SG Petch was a great experience from start to finish. Daniel our salesperson was friendly, polite, efficient and certainly not pushy. He explained everything very clearly and concisely so there were no misunderstandings.

S G Petch (York) I have always found to go above and beyond! Always pleasant and welcoming, good communication throughout! I have a service plan which really works for me with the MOT included. I would always recommend them and wouldn’t hesitate to get my next car from them in the future!! I would do it now if I had the funds!! But I am safe in the knowledge that my car is getting well looked after until that time!! Thank you and keep up the good work!!

SG petch richmod north Yorkshire., cant give less than 1 star... but they are not worth that!

2 brand new cars in 6 months both with faults.... the kack of customer service absolutely appalling and given i was told by one staff member " sometimes we get a bad batch of cars its a bit like a bad batch of washing machines".. just one of the many comments over 5 months that wasn't acceptable....

Absolute shambles will be taking matter further...

Edited......after your automated response you richmond branch have had ample time to rectify this but never so much as an apology so will take as far as I need to and if its ombudsman and court so be it...

SG Petch Richmond were excellent from start to finish

Having bought lots of cars over the years, the way Keeley Younger looked after my dad is up there with the very best.

Must also mention Tegan who came to find us when the sat nav got us lost on collection day.

2 exceptionally nice ladies and a credit too the company.

In 2026 people are quick to complain but not quick enough to praise good service

Efficient, courteous and helpful staff. Trust them to do a good job

Had the car in 3 times at another branch of Kia ( newcastle )where we bought it , each time given the car back with the same problem occurring again and excuses given they were very busy , lost time at work on constant rebooking the car in , but KIA sunderland came to the rescue and fixed the car in one visit , all issues fixed and we are now confident the car is 100% again , thankyou sunderland Kia amazing /quick service

I bought my car from the Middlesbrough brance, get services done there, all goes well, but had a serious bump just before Christmas and they sorted things out for me. Some complications, but all ok now including some cosmetic things which I was not expecting to get done, but they got done anyway which was nice. Only Great service.problem for me is they aren't close, needed a loan car which was an extra mess on, but now found they do a delivery/driver service which is a massive help. Extra ++.