SG Petch Ltd Reviews 

From the initial viewing of the cars, test driving the cars to purchasing the car and driving away with a new BYD Dolphin, I couldn’t compliment the staff involved highly. Both Ian Cooke and Kieran gave excellent advice and very helpful. Will certainly recommend to family and friends.

Have been using s g patch many years for my services. After getting a new front shock absorber fitted incorrectly I have complained every service for 2 years. Never been looked at and to be told I would have to cover all costs. Last service was a joke was told my tyres were getting low down to 4 millimeters quite surprised as the day before they where put on brand new.asked for a manager to contact me about the sloppy service. Still waiting on this to happen over a month ago .what a joke .

We have recently purchased a used Hyundai i10 SE from Chris Phillips at Durham.
As always, great customer service from Chris.
We have, as a family, bought numerous new and used cars from SG Petch over the last 13 years and especially from Chris. Would not go anywhere else.
Highly recommend

As soon as i walked in everyone was so nice and helpful, i’ve gone time and time again and every time the staff are lovely go into detail about the car and help you get to know about every detail.
Thank you all.

Had to return vehicle to dealership for small amin problem, identical replacement vehicle delivered and was full of fuel ,paperwork sorted same day, and when I picked up my car it was cleaned and had a full fuel tank, great customer service, thanks to Alan in Mazda sales ,very happy!

Ordered a new motability vehicle, The salesman David was fantastic very friendly and helpful.. Delivery was very fast..

Walked in to view and test drive a car on the off chance, walked out with a PCP agreement and a smile on my face. Kieran was a great help and talked us through the process so well and does the business a great service

I have dealt with SG petch south bank and Middlesbrough branches for over 15 years & bought a number of cars from them, always professional but friendly, never pushy - a pleasure to do business with them
Highly recommend

I came across from Northern Ireland to pick up a car, the staff where very helpful in getting everything sorted and I can't thank them enough for all they did. Especially Barry who looked after us very well

I simply went to an appointment with Lewis to discuss how my PCP was going, as I was roughly half way through the plan. Two days later I had a brand new car!! No pressure or hard sell, just a good deal. My last few cars have been purchased from SG Petch and I've always been happy.

The sales staff couldn’t have been any more helpful , especially Jeff Chandler, nothing was a problem for him.We are extremely happy with our new Chery and would definitely recommend S.G. Petch .

Recently bought a Jaecoo 7 at McMullen Road dealership.
Excellent service provided by Ryan from initial viewing to picking up the vehicle. He was professional and knowledgeable about all aspects of the process and kept us informed at each stage.
Would definitely recommend to friends and family.

Had a fabulous experience when buying a new( 3weeks registered by Petch with 10 miles on the clock) Kia Niro with a good trade in value on old car.

Following the receipt of a recall notice fro Hyundai Motors, I phoned SG Petch at 08:35 this morning to verify if in fact my car required rectification work and was told that Service Reception would ring me back.
After waiting for over an hour I rang back and was told that they would ring me back in due course.
It is now over 5 hours since I first rang and have still not had a call back.
Not good service at all, only appear to be interested in selling cars - not providing even reasonable after sales service. This is not my first time in trying to get through to Service Reception.
Incredibly SG Petch can reply to a Trustpilot review before you can get a callback from them. It is now over 26 hours and still no callback.

The staff were friendly and very helpful and responsive. They gave our little grandaugher a colouring book and crayons on our first visit, and she loved it!

The sales person, Tegan picked me up at Darlington station to collect the car, and everything went smoothly

First class service from first phone call to collection of car at Durham branch. Travelled up by train from the midlands, picked up at train station and taken to collect car. I have bought many cars over the years for around the country. I can honestly say that salesman Ray was an absolute pleasure to meet and do business with.
Many thanks
Wayne Rylance

My car was sent to SG petch for repairs as it's a nissan approved repair centre. I took my car to SG Petch with a gearbox fault, and the overall experience has been extremely frustrating and disappointing.

They kept my car for over a week and eventually told me the issue had been repaired. However, after collecting it, I only managed to drive around 8 miles before the exact same fault reappeared. I was then forced to drive the car back to the garage in limp mode, as the RAC would not assist me in that situation. This was both stressful and completely avoidable if the problem had been properly diagnosed and fixed the first time.

When I returned to the garage, the response I received was very indifferent. There was little sense of urgency or concern, which is not what you expect after a repair has clearly failed almost immediately.

Communication throughout the process was also very poor. It was extremely difficult to get in touch with anyone — calls would either ring out, get redirected to the wrong department, or simply go unanswered. Promised callbacks were not made within any reasonable timeframe, leaving me constantly chasing for updates.

To make matters worse, the first hire car I was given had previously been involved in an accident, something I was not informed about. I was actually stopped by the police while driving it, which was an embarrassing and stressful situation that could have been avoided with proper checks and transparency.

Overall, I have very little confidence that the original issue was properly fixed, given how quickly the same fault returned. Combined with poor communication, lack of accountability, and the issue with the hire car, this has been a highly unsatisfactory experience. I would not recommend SG Petch based on this.

Very helpful and informative, any questions we asked were professionally answered and a great service was done

My local garages in Newcastle wouldn’t help me to get my new motorbility car. Thankfully Ray at SG Petch, Durham was excellent and got me the car I wanted. Fantastic service and extremely helpful salesman. Highly recommend.

We visited SG Petch Richmond as our Kia infotainment system was not working. We were seen by Keeley who explained the Kia app had changed and spent some considerable time correcting everything to the new app. We were very appreciative and the young lady was a credit to your company.