Sh! Women's Store Reviews 

927
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

love Sh! such a wonderful store, products are very good quality and come carefully packaged with lovely tissue paper. Over the last couple years I’ve bought a couple of dildos from here and a strap on... See more

Company replied

Rated 5 out of 5 stars

Two toys for the price of one - brilliant!! The brand new Satisfyer Pro 2 Classic Blossom offer two different experiences - perfect for those of us who can’t make up our minds! Saw it, wanted... See more

Company replied

Rated 5 out of 5 stars

Asked about the dimensions of outer packaging, as letterboxes here are in a communal area used by several (very nice! but very nosy) households and I wanted to be sure the package would not need to be... See more

Company replied

Rated 5 out of 5 stars

Lovely shop with an amazing vibe Absolutely wonderful in-person and online this shop is the place I always turn to when looking for new toys or leatherwork. Everything that is made in house is al... See more

Company replied

Company details

  1. Sex Toy Store
  2. Adult Entertainment Store
  3. Erotic Clothing Store
  4. Lingerie Store

Written by the company

Sh! is the UK’s first women’s sex shop, founded in 1992. Proudly women-owned and run, we’ve been leading the way in female-focused pleasure for over 30 years—supporting women, lesbians, bi women and anyone who loves women to explore their sexuality with confidence, whatever their age, health, relationship status or experience. We’ve created a welcoming, inclusive space for all sexualities, with a special focus on women-led pleasure and women-loving-women (WLW) sex and intimacy. Whether you’re completely new to sex toys or looking to deepen your connection to pleasure, Sh! is a safe, pressure-free environment where curiosity is encouraged and stereotypes are left at the door. Our carefully curated range of sex toys for women includes vibrators, dildos, strap-ons, lubricants and bondage, designed for solo play, couples and WLW intimacy. We’re especially known for our strap-on harnesses and lesbian sex toys, as well as beginner-friendly sex toys and body-safe products. Alongside this, we design and hand-make many of our own products in our UK studio, including our own-brand vibrators, silicone dildos and bondage gear. We pride ourselves on offering a personalised, advice-led service—both in-store and through our online sex shop—so every customer feels supported, informed and empowered. Our team offers honest, friendly guidance to help you choose the right sex toy for your body, your needs and your desires. We offer discreet, secure and speedy UK delivery (free on orders over £60), making it easy to buy sex toys online with confidence and privacy. As trusted sexuality experts, with decades of experience and thousands of real conversations behind us, we also offer online sex education courses. From pleasure basics to more in-depth topics, it’s inclusive, empowering sex education—the kind you wish you’d had.


Contact info

4.8

Excellent

TrustScore 5 out of 5

927 reviews

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4.8

All reviews

(927)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic online shop

Fast delivery, discreet packaging, great website with well chosen products.

May 23, 2023
Sh! Women's Store logo

Reply from Sh! Women's Store

Thank you so much for taking the time to share your experience.
Really appreciate it!
Love Team Sh! xx

Rated 5 out of 5 stars

Positive experience

Fast delivery, packaged well, good product.

May 14, 2023
Sh! Women's Store logo

Reply from Sh! Women's Store

So pleased to hear this! Enjoy!
Thank you for sharing :)
Love Team Sh! xx

Rated 5 out of 5 stars

I rang the officeand got some great…

I rang the office and got some great advice. It was easy to place an order and it was delivered on time. Thank you

May 17, 2023
Sh! Women's Store logo

Reply from Sh! Women's Store

Wonderful to hear you got the advice needed. Hope you really enjoy the product! ;)
Love Team Sh! xx

Rated 3 out of 5 stars

Your main problem is your website…

Your main problem is your website access. There are now just too many "Sh" locations which come up even when an exclamation mark after the Sh is used. Also, at least one attempt comes up with Sh! ceasing to be! Don't know what you can do about it - but you should do something! The product was fine by the way!

May 16, 2023
Sh! Women's Store logo

Reply from Sh! Women's Store

If only we had the power to send all searches for Sh! to us! That would be wonderful ;)
We do appreciate your feedback though & will forward it to the IT team in hope there is something that can be done.
Really pleased to hear you’re happy with the product & thanks for persevering.

Love Team Sh! xx

Rated 5 out of 5 stars

Good quality

Good quality, discreetly packaged, & arrived quickly

April 23, 2023
Sh! Women's Store logo

Reply from Sh! Women's Store

Wonderful, enjoy! xx

Rated 5 out of 5 stars

Amazing from start to finish

Amazing from start to finish. Personalised and considered advice and you really feel that they genuinely care and want you to have the best time with their products.
I have been a customer since they had a physical shop, which ages me horribly, but I have never had reason to fault them, just excellent. Now if only you could restock the Pure Lube in the large cloudy version... xxx

May 4, 2023
Sh! Women's Store logo

Reply from Sh! Women's Store

Thank you so much for your loyalty!
Its our fabulous customers like you who keep it worth while ;)
Sorry The Lube LIquid is currently unavailable. Do try this:
https://sh-womenstore.com/products/liquid-silk-lubricant-250ml?_pos=2&_psq=liquid&_ss=e&_v=1.0
as a possible replacement.
Love Team Sh! xx

Rated 5 out of 5 stars

Awesome litte 🌹

Awesome litte 🌹
Took a while to get here and it cost an extra of 16€ tax. Other than that I’m impressed 😉😇
Customer service is very friendly and quick

April 24, 2023
Sh! Women's Store logo

Reply from Sh! Women's Store

Yes, unfortunately since Brexit there can be extra local charges. Really pleased to hear your happy with our service otherwise :) xx

Rated 5 out of 5 stars

Super goods

Super goods, super quick service. Happy.

April 26, 2023
Sh! Women's Store logo

Reply from Sh! Women's Store

Yay! That's what we like to hear :) xx Enjoy xx

Rated 5 out of 5 stars

Sh as always delivers

Sh as always delivers, if you need anything this is the place to come. I’ve been shopping with SH for about 39 years and have never been disappointed. Amazing products for women, intelligent discussion and women focused. Absolutely phenomenal place for women

April 13, 2023
Unprompted review
Sh! Women's Store logo

Reply from Sh! Women's Store

Thank you so much for your continued loyalty! Means the world to us!

Love Team Sh! xx

Rated 5 out of 5 stars

World Quality

Products are made with such high quality, it's always worth the delivery wait for it to be shipped all the way to Melbourne, VIC Australia!

March 2, 2023
Sh! Women's Store logo

Reply from Sh! Women's Store

Thank you so much for you loyalty! Love that our products are being enjoyed on the other side of the world ;)
Love Team Sh! xx

Rated 1 out of 5 stars

Recently I made an online purchase in…

Recently I made an online purchase in Sh! to be shipped to Portugal. I made it after I got information on their website through a modal popup that shipping to Portugal were available. It was a terrible experience afterwards, my country postal service charged a lot extra in order for the purchase to be delivered. That was an amount I wasn't expecting since I payed everything Sh! asked in the website. In the past, when Brexit started, Sh! gave an explicit information saying that they could only ship inside UK and that they were trying to figure it out the rest, and on that time, orders outside UK couldn't be done. At that time I didn't made but now, since I saw that information I expected that they figure it out and it was available shipping to Portugal. My advise is, careful with the purchases if they will be done outside UK, and in my case, to Portugal. I also send all my information and the amount that Portugal postal service were charging and Sh! Team didn't help me at all, and they should since it was their information that made ok to do the purchase.

March 17, 2023
Sh! Women's Store logo

Reply from Sh! Women's Store

Hi Filipa,
We are very sorry you had to pay duty on your parcel. We understand it is annoying but unfortunately, we do not have control over any country's imports.

We do clearly say about possible import duties in our delivery information:

"For ALL International Deliveries: We have to add a customs declaration saying what is in the parcel. We will be as discreet as possible, we promise!
Local duty/VAT for your country (for which you will be responsible) may be applied at import. Sorry, we can't do anything about this."

https://sh-womenstore.com/policies/shipping-policy

We stopped selling to Europe during the transition until we (and everyone else effected by Brexit 😱 ) got to grips with the new system. But we opened up again ASAP, as our many international customers wanted to shop with us...

We totally understand how upset you are about these import duties and we share your feelings about them! :( But we did hope we were a little forgiven as you signed off your last email to us with "Thank you for helping me yesterday, it was very helpful..."

We'll investigate whether it can be made clearer on each shipping module for our international shoppers, and appeal to anybody reading this review to please take note about possible import duties on Sh! goodies, ordered from outside the UK.

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