ShapewearUSA Reviews 

263
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

BEWARE! If you buy on sale, your purchase is final sale and you won’t see that anywhere. You will se hassle free return, 30 day satisfaction, etc but that’s not true if you buy 2 and get a discount. A... See more

Rated 1 out of 5 stars

The worst customer service I've had in a long time. Charged me additional $ even though I didn't complete the return/exchange I was considering. Had to turn it over to my Credit Card company. If... See more

Company replied

Rated 1 out of 5 stars

My $80 garment ripped within 3 weeks. Their policy is no refunds and exchanges for worn garments but you would think they would stand by their quality and make accommodations especially when something... See more

Rated 1 out of 5 stars

The product is way too small and too short. If it was just too small I'd gladly order a size up, but the fact that the product was so short that it rode up my rear end painfully even hunched over mean... See more

Company details

  1. Underwear Store

Written by the company

Welcome to Shapewear USA, the new way to shop for shapewear in the U.S. Let us take you on a journey of the best shapewear brands, from North and Latin America to Europe and all around the world. ShapewearUSA.com connects women with the world's most in-demand fashion shapewear brands. ShapewearUSA.com is a leading destination for sophisticated fashion that features the latest trends and collections for body shaping garments that improve posture, boost confidence and highlight a more contoured shape and sleeker physique. We are inspired to help women find shapewear clothing that accentuates their most attractive traits, including the unique beauty that radiates from within.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

263 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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2.5

All reviews

(263)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

The costumer service member was very…excellent

The costumer service member was very professional, kind and with patient dealing with my problem, has a lot of knowledge and never ignored my complaint. Thank you, am happy with their products and the customer service provided by this company.

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I made an error when ordering and they fixed it immediately before shipping it out.

Very excited to get my item in the correct size!!!!

June 19, 2024
Unprompted review
Rated 3 out of 5 stars

Return

Bodysuits are not true to size and if you need to return you’ll get store credit.

June 5, 2024
Unprompted review
Rated 1 out of 5 stars

Don’t Shop Here! I received the wrong item

I received the wrong item. I returned and shapewear wouldn’t issue a refund, just a site credit. This is the first time I shopped at Shapewear and I was looking for a specific item. This is not a site where I were I would usually shop. I do not find this site user friendly both in how items are displayed and described or in their return policies.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

I love the faja!

I love the faja!! But it would be better to have some soft material in top of the zipper so it would not hut the private area but is a wonderful product, good quality and is stretchy, strong

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent dealing with Sophia Luna of Shapewesr

I had the please of dealing with Sofia Luna
Customer Service at Shapewear I had a slight problem & Ms Luna dealt with this in a professional & Knowledgeable manner. I will definitely buy from this company again with pleasure. Thank you Shapewear & Ms Luna it was greatly appreciated.

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Received my order and loving the body shaper

Received my body shaper from Shapewearusa and i am loving the shapewear. It fit great, it's soft and comfortable and gives me good compression in the waist area. I got compliments from my friends and family and I plan on ordering it in more colors.

April 19, 2024
Unprompted review
Rated 2 out of 5 stars

Shipping delay

Shipping took 7 days when I paid for 2 day shipping. After I notified them of this extreme delay they did refund me my shipping cost for 2 day shipping without hassle. But now NO refunds on returns even unopened packages.

November 30, 2023
Unprompted review
ShapewearUSA logo

Reply from ShapewearUSA

During Black Friday/Cyber Monday, some shipping delays occurred due to the high order volume. We've refunded your shipping, and while there was a minor delay, you received your order. Considering the challenges, we appreciate your understanding 😊.

Rated 3 out of 5 stars

I received my order quickly

I received my order quickly, which I was very appreciative about that. Unfortunately what I ordered didn’t fit so I contacted the company right away and they were willing to exchange it or give store credit but not a refund. I was upset about that because I had gotten a great deal while on sale and now the sale is over and I only get store credits, so I only get one item vs two.i think it’s misleading and should say no refunds so that people are aware of that risk.

November 27, 2023
Unprompted review
Rated 3 out of 5 stars

Don't trust this outfit but then again, they might be helpful.

I bought what I thought would be a good shaping slip from Shapewear USA but I was wrong. It did not offer support where women need it most and it rode up...and I mean up. I sent them an e-mail and they said "We'll make it right" but of course, because I had already worn it, they won't take it back—total rip off.
UPDATE
They did get in touch with me and while they didn't have something that was truly what I wanted, they made a valiant effort to make it right.
Most young women don't need "Shapewear" so I don't understand why this outfit seems to cater to a younger crowd. They're already lovely and don't need help for the bulges and such that tend to happen later in life. It would be nice to find a company that remembers that older ladies like to look nice as well.

August 14, 2023
Unprompted review

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