Shay & Blue Reviews 2,928

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the unique and long-lasting fragrances. Many appreciate the wide range of scents available, often noting their accuracy to descriptions and the ability to layer them. The ordering process is frequently described as easy, and the delivery service is highlighted for its speed and efficiency, with products arriving well-packaged. Reviewers also find the subscriptions and offers to be of excellent value. However, some customers experienced issues with delivery, including damaged packaging or lost orders. A few people also mentioned that some fragrances did not last as long as expected or caused irritation. There were also isolated instances of customers receiving unwanted subscription items despite attempts to cancel.

What people talk about most

Product

Reviewers mention positive feedback about products, with many praising the divine, unique, and long-lasting... See more

Quality

Consumers express high satisfaction with the quality of products, highlighting divine, unique, and... See more

Order

Users describe positive interactions with order. Many customers highlight the ease of the ordering process,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Subscription

Customers had positive experiences with subscription. Many reviewers praise the value for money, with some... See more

Based on these reviews

Rated 5 out of 5 stars

I love the freshness of Shay & Blue, I layer mine to get an even better sensory experience. I now have a collection of 14 different fragrances, which allows me to mix and match, for different occa... See more

Rated 5 out of 5 stars

Good shopping experience, easy to traverse the website, swift payment. Received The new Rose in quick time. Loved the fragrance, it is quite heady & deep in fact I can still smell the lower notes... See more

Rated 5 out of 5 stars

I discovered Shay and Blue products just before lockdown. I adore the wide range of uni-sex fragrances and purchase for myself, and friends and family. The packaging is beautiful and showcases the qua... See more

Rated 5 out of 5 stars

I have bought various products from shay and blue, most recently the Blood Orange perfume. If you haven't tried any of these products before then I suppose how I would describe them os original and l... See more


Company details

  1. Perfume Store

Written by the company

Shay & Blue makes real fragrances by hand. We use real flowers, fruit and spices to create unique modern fragrances. Cruelty free, vegan, clean & made for everyone.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I absolutely love this company

I absolutely love this company! The perfumes are wonderful and smell so unique and beautiful. Every scent feels special, high quality, and long-lasting. I always get compliments when I wear them.
The packaging is lovely and the whole experience—from ordering to delivery—was smooth and easy. You can really tell they put care into their fragrances. I’m so happy with my purchase and will definitely order again. Highly recommend!

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

I didn't want to write a poor review as…

I didn't want to write a poor review as I actually do like the scents that Shay & Blue offer but since my experience with scent club and customer service I just won't be going back. Its a shame really.
I ordered a discovery box of 5 scents plus one extra. I liked them so I decided I really wanted to try all of the S&B scents so it worked out better to join Scent Club.
Well it would if I could actually sign up. No matter what I try I cannot checkout. Scent list does not save any selections and theres no option to add a £1 fragrance to the cart. I reached out to customer service to be told to check Javascript. It is not a java script issue. So far I have tried mobile, laptop, Chrome, safari and starting a whole new account. There is no way Scent list works. I found multiple customers having the same issues and Shay & Blue just stop replying to messages completely. It has been like this for weeks.
Because of this i have ordered testers from a different company and am finding other scents as I really wanted to find a 'signature scent' for me but it it not worth the stress of trying to go through S&B.

Really is a shame. I wanted to love S&B but I just don't feel like a valued customer to them at all. So I will go somewhere that makes the buying process feel more special.

April 3, 2026
Unprompted review
Rated 4 out of 5 stars

Tried to sign up to scentlist but just…

Tried to sign up to scentlist but just ended up going round in circles, so made a couple of order of scents as a set and claimed 20% discounts, bit annoying but still got to try them, delivery was very quick.
The cherry blossom smells very similar to dior blooming bouquet, but is vegan and cruelty free so way more ethical, my partner really liked the sea salt and driftwood.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Shay and blue is confidence in a bottle

Honestly every scent from here I’ve just loved! Black tulip is my signature fragrance and I always feel so confident and comfortable when I wear it!! I’ve been doing the scent list now for a few months and I love getting
To try so many fragrances without having to buy a full bottle or a tiny tester that doesn’t last!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fab scents

Great communication from Shay and Blue. Have always loved their scents. Delivery service is excellent

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

The new classic from Shay & Blue

Ok so Shay & Blue have given us a new offering with Matcha. Well I just couldn't resist. I wasn't too sure what it would smell like but thought I'd get some. Having navigated the website, and having completely forgotten that I had the £18 Easter sitting there which I could've used (doh!) I completed my order and hoped for the best. Having arrived a day early (yay) the box was opened and I'm duly sprayed up. And the smell. Oh boy is this a good one. Light, fresh,zingy and a certain something that makes this one a repeat buyer. Well done Dom and the team. This one is going to be a keeper and I can't recommend it highly enough. It's just got something going for it and I can't explain what it is but it's ooooohhhhh! Just please don't stop making this one it's going to become one of your classics.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Wild Roses a fresh natural scent.

Just received my Wild Roses EDP and I am wearing it already, it's a beautiful fragrance not the old fashioned over sweet rosé scent it's a light fresh natural scent of rose. Very pleased and will be wearing it all spring and summer.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

I love Shay & Blue

I love Shay & Blue. I’ve had their scent wardrobe and then used that to order larger versions of my favourites and with their deals it’s so reasonably priced for good quality fragrance that lasts. The scent wardrobe also offers a great opportunity for layering and changing it up so you can appreciate the scents yourself with the variety.

I get so many compliments in the rhubarb and sandalwood and it honestly lasts all day. Black tulip is another favourite.

Prompt delivery, never had any issues.

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

This is the second bottle of perfume I…

This is the second bottle of perfume I order from them. The first one I waited 20 days exactly only for it to be delivered crushed! They gave a quick and speedy refund on that one, and I appreciate that. I thought maybe that was a fluke so I ordered another one thinking it would be different but it’s not so far. It was supposed to be delivered today so I checked the tracking and it’s nowhere to be found.

April 10, 2026
Unprompted review
Shay & Blue logo

Reply from Shay & Blue

Thank you so much for your feedback, Lisa—we really appreciate you giving us another chance, and we’re so sorry to hear about your experience again. This is definitely not the experience we want for you with Shay & Blue.

Please reach out to us at help@shayandblue.com so we can look into this for you right away. We’re always here to assist you as quickly as possible—just like we did with your previous concern—and we’ll do everything we can to make this right. 💙

Rated 5 out of 5 stars

Perfect Fragrances

Have used Shay & Blue in the past but it's been a while since I have purchased.
The service is second to none, they keep you updated every step from confirming your order to delivery, can't fault it.
The fragrances are divine and when I do wear a Shay & Blue I always get plenty of lovely comments. Thankyou Shay & Blue
#SB205982

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing product

Delivery was very fast, and I could not be happier about the Matcha scent I went for. It persists all day long, and it feels like a spa in a bottle! definitely recommend

April 1, 2026
Rated 5 out of 5 stars

My new favourite fragrance

Quick postage and delivery.
I am a long time lover of Black Tulip and haven't found another S&B fragrance that even comes close. However, tried Wild Roses in my latest order and that is a hot contender! Please introduce this in a 30ml size!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Winning smellies

I was lucky enough to win a small bottle of the Atropa Belladonna last year.
I’ve used it all and was desperate for some more.
The S&B website was very easy to use and navigate round - a little too easy and I was wanting to buy all of it!!
I stuck to my guns and am now excitedly awaiting my order - more Atropa Belladonna!
Thank you🌟🌟🌟🌟🌟

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect gift

The website makes it so easy to order and l must say prompt delivery of same. I ordered the Atropa Belladonna Fragrance 100ml. This is for a friend of mine who just loves it and is the perfect gift. The website keeps me informed of the progress of the order etc. Well done Shay & Blue for a great shopping experience.

April 4, 2026
Unprompted review

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