Burlington Hotel, Eastbourne Reviews

Reply from Shearings Holidays

Sep 26, 2025

Thank you for your kind 3-star review.

Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.


Warm regards Customer Relations SPRead more

Reply from Shearings Holidays

May 21, 2025

Good afternoon Vince,

Thank you for taking the time to provide us with a 5 star review and for the pictures!

We're delighted to hear you loved your time at the Burlington Hotel, we will pass your feedback on to the hotelier on your behalf.

We can't wait to see you on tour again in the future!

Kind regards
Shearings Customer RelationsRead more

Reply from Shearings Holidays

May 4, 2025

Dear Mrs Moore,

Thank you for your kind 5-star review of the Burlington Hotel in Eastbourne. We’re pleased to hear that the high standards of service more than met your expectations.

It’s especially rewarding to hear your praise for the hotel team, and we’re delighted that Abbey stood out during your stay. Your recognition of her helpfulness and professionalism will be shared with both her and the hotel management.

We truly value your feedback and hope to have the pleasure of welcoming you again in the future.
Best regards,
Shearings Customer Relations (MP)Read more

Reply from Shearings Holidays

Jul 26, 2024

Thank you for sharing your feedback about your recent stay at the Burlington Hotel in Eastbourne. We are sorry to hear that your experience did not meet your expectations.

We apologize for the lack of thorough room servicing. Your comments about the beds not being made and the bathroom not being cleaned are concerning and will be addressed with the hotel management. Additionally, we regret the inconvenience caused by the pigeons entering through the window and appreciate your understanding in keeping it closed.

We are glad to hear that you enjoyed the breakfast, but we apologise that the main meals were lacking in vegetables. We will share your feedback with the hotel’s kitchen staff to ensure that a more balanced meal is provided in the future.

Thank you for bringing these issues to our attention. We value your feedback and are committed to improving our services. If you have any further concerns or need assistance, please do not hesitate to contact us.

Warm Regards

Shearings Customer Relations (CH)
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Reply from Shearings Holidays

Jun 24, 2024

Thank you for sharing your experience at the Burlington Hotel in Eastbourne! We're delighted to hear you had a great getaway.

We look forward to welcoming you on another memorable tour in the future.

Warm regards

Shearings Customer Relations Team (TT)

Reply from Shearings Holidays

May 20, 2024

Thank you for your review and for reaching out to us.

I am sorry your experience was not as expected. I can see we have received your correspondence and is currently being looked into.

We look forward to speaking with you in due course.

Many thanks' Shearings (JK)

Reply from Shearings Holidays

May 5, 2024

Thank you for your excellent 4-star review.

Receiving such positive feedback is truly gratifying as it offers valuable insights into your tour experience and understanding what resonates with our customers empowers us to consistently refine and improve our tours.

Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We are happy to hear that the staff at the excellent and helpful for you during your stay at the hotel.

We eagerly look forward to welcoming you back again soon and providing a stay that exceeds all of your expectations.

Warm regards

Shearings Customer Relations (BSM)Read more

Reply from Shearings Holidays

Apr 1, 2024

Thank you for your wonderful review of your recent stay at the Burlington Hotel with us.

We're so pleased to hear that you had such a pleasant stay and that you found the staff to be friendly. Your kind words will be forwarded to the hotel management so all those involved in making this such an enjoyable stay can be recognised.

Once again, thank you for your feedback and we look forwards to serving you again in the future.

Leger (GB)Read more

Reply from Shearings Holidays

Apr 1, 2024

Thank you for sharing your positive feedback about your recent break. We're delighted to hear that you found the accommodation comfortable, enjoyed the excellent location, appreciated the good food, and found the staff welcoming. It's wonderful to know that you felt it was a bargain break.

Your comments are valuable to us, and we're glad to hear that you had an enjoyable experience overall. If there's anything else you'd like to share or if you have any specific suggestions or requests for future breaks, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another pleasant stay in the future!

Shearings. (CC)
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Reply from Shearings Holidays

Apr 1, 2024

Thank you for your kind review following your recent stay at the Burlington Hotel in Eastbourne with us.

We're so glad to hear that you found so many aspects of the hotel to be good, from the staff you encountered, to the prices at the bar and the food that was served, it's great that you had such an enjoyable holiday.

Your suggestion to include a covered smoking area at the hotel is appreciated and it will be forwarded to the hotel management, as will the positive feedback you have provided so that all those involved can be recognised for their successes.

We appreciate your comments and hope to welcome you on another break with us again in the future.

Leger (GB)Read more