Charlecote Pheasant Hotel Reviews

2.9

(10 reviews)

A product’s star rating is calculated as the average of all its reviews.

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13.1K Reviews

4.3

The information on this page is based solely on product reviews written by customers of Shearings Holidays via Trustpilot.

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Quality

3.1

10 ratings

Value for money

3.2

10 ratings

Product details

Brand: Shearings

With a beautiful position in Shakespeare Country, the Charlecote Pheasant Hotel offers landscaped gardens and stunning interior décor.

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All reviews

Oct 12, 2025

The staff were amazing however the food and the menu left alot to be desired. The menu was limited everything served with chips or fries. Half if the meals had a supplement on so have to pay more even pizzas and burgers. Then they hadnt ordered food so the menu was even more limited. Would I go back NO

Quality: 3

Value for money: 1

Reply from Shearings Holidays

Oct 15, 2025

Thank you for your kind 3-star review.

Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.

Warm regards Customer Relations SB

Jul 9, 2025

Good hotel, excellent staff, a great breakfast what more could you ask for.

Quality: 4

Value for money: 5

Reply from Shearings Holidays

Jul 13, 2025

Dear Mr. Harrison,

Thank you for your lovely 4-star review of the Charlecote Pheasant Hotel. We’re so pleased to hear you enjoyed your stay, especially the excellent staff and great breakfast, sounds like a winning combination.

We hope to welcome you on another Shearings break very soon.

Best regards,
Shearings Customer Relations (MP)

Jun 1, 2025

I really must comment on the DISGRACEFUL state of the carpet in room 23. dirt and paint splashes all over from entrance . The room seemed to have been recently nicely decorated so the atrocious carpet let the room down greatly. WE couldn't walk on the floor without slippers or shoe , all very diss appointing .Surely it could have been deep shampoo cleaned. Food and staff were good choice of menu good. We did not complain because I heard the hotel was full so not much point. The bed linen was clean although when I separated the twin beds I did find a coin under one of them..I hope you address the problem as it spoiled an overall good holiday. I'm afraid I am not technical savvy to send pictures.

Quality: 2

Value for money: 3

Reply from Shearings Holidays

Jun 5, 2025

Thank you for your 1-star review.
I’m sorry to hear that some aspects of the tour did not meet your expectations. Your feedback is invaluable, and we’ll use it to ensure continuous improvements.
Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.

Warm regards

Shearings Customer Relations

May 5, 2025

Lovely Hotel. Excellent room .Good location. Restaurant terrible. Inedible and sometimes cold food. Coach parties take precedent over other Guests. Staff with attitude. Will never return.

Quality: 2

Value for money: 2

Reply from Shearings Holidays

May 9, 2025

Dear Mrs Courtenay,

Thank you for taking the time to share your feedback.

While we're pleased to hear you found the hotel itself lovely, with a well-appointed room and a good location, we're very sorry to learn of your disappointment with the restaurant and elements of the service you encountered.

We expect all guests to enjoy a consistently high standard of hospitality, and we regret that this was not reflected in your experience. Your comments regarding food quality, temperature, and service attitude have been noted and shared with the hotel’s management for their review.

We are grateful for your feedback, as it plays an important role in helping us work closely with our hotel partners to ensure improvements are made.

Warm regards,
Shearings Customer Relations (MP)

Apr 17, 2025

This is a bargain basement hotel due to low staffing and poor standards (apart from the Manager who worked his socks off to try and ensure standards were highwe. A particular low point was the chef who had beef dishes returned on twonights byv more than a few customers. Not what you expect from Shearings!

Quality: 2

Value for money: 2

Reply from Shearings Holidays

Apr 23, 2025

Dear Mr Headworth,

Thank you for taking the time to share your feedback following your recent stay at the Charlecote Pheasant Hotel. We genuinely regret to hear that the experience did not meet your expectations, and we appreciate your honesty in highlighting both the positives and the areas where you felt let down.

We’re pleased to hear that the Manager made a strong effort to uphold standards, and we will be sure to pass along your kind words.

However, we’re very sorry to learn of the issues you encountered, particularly regarding the quality of the meals and the staffing levels. Please rest assured your comments have been noted carefully. We will be following up with the hotel to ensure your feedback is used constructively to make improvements where needed.

Thank you once again for bringing this to our attention. We hope you might consider booking with Shearings again in the future, where we’d love the opportunity to provide you with a more enjoyable experience.

Best regards,
Shearings Customer Relations (MP)

Nov 10, 2024

Room very comfortable, staff really friendly and helpful, meals delicious.

Quality: 5

Value for money: 5

Reply from Shearings Holidays

Nov 11, 2024

Dear Diane,

Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay at the Charlecote Pheasant Hotel, from the comfortable room to the delicious meals and the friendly, helpful service from the hotel team. Your feedback will mean a lot to them, and we’re so glad they made your experience memorable.

We look forward to welcoming you back in the future.

Best regards,
Shearings Customer Relations (MP)

Jul 4, 2024

We had poor experience. Staff did their job, but lacked any customer care. Although gluten free stated on booking, no gluten free bread available. Also static evening menu. Apparently only changes with season, winter & summer.

Quality: 2

Value for money: 2

Reply from Shearings Holidays

Jul 5, 2024

Dear David,

We regret to hear that certain aspects of your recent holiday did not meet your expectations. Your feedback is important to us, and we will ensure that it is shared with our internal teams for a thorough review of our services. Identifying areas where we can make improvements is crucial, and we appreciate you bringing these concerns to our attention.

If you do wish to discuss your feedback further, please do not hesitate to reach out to us directly.

Many thanks,

Shearings, Customer Relations Team

Jul 1, 2024

Staff very helpful. Meals very good. Our room was comfortable and kept to a good standard.

Quality: 5

Value for money: 5

Reply from Shearings Holidays

Jul 3, 2024

Thank you for your excellent 5-star review.

Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.

We trust that your tour with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you on board again soon.

Warm regards

Shearings Customer Relations (CW)

Jun 26, 2024

Just spent 4days at Charlecote Pheasant the hotel needs updating , the dinner menu was the same meals every day and some meals if you wanted them you had to pay extra so you ended up eating the same meals as not to pay. We have been to many Shearings hotels before an not had to do this.

Quality: 3

Value for money: 3

Reply from Shearings Holidays

Jul 2, 2024

Thank you for your feedback, Jay.

We appreciate your comments and apologise for the issues you experienced with the menu and hotel facilities. Your feedback will be passed back to the hotel to help improve their services. We hope to welcome you back on a future holiday.

Best regards,
Customer Relations Team

May 13, 2024

We were in the older part which definitely wants refurbishing. Bar and restaurant area was fine .breakfast was okay but didn't look that appealing. Evening meal was good.staff were very pleasant and helpful.

Quality: 3

Value for money: 4

Reply from Shearings Holidays

May 14, 2024

Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff to be very pleasant and helpful during your stay at Shearings.

We appreciate your honest assessment of your experience, and we apologise for any disappointment regarding the older part of the hotel. Your feedback regarding the need for refurbishment is duly noted, and we will pass it along to the relevant team for consideration.

We're pleased to hear that you found the bar and restaurant areas to be satisfactory, and that you enjoyed the evening meal. However, we're sorry to hear that the breakfast didn't meet your expectations in terms of appearance.

Your feedback is important to us as we strive to continually improve our services and facilities. We hope that despite these challenges, you were still able to enjoy your overall stay with us, and we appreciate your understanding.

Warm regards,

Shearings Customer Relations (HB)