New Forest and Bournemouth at Warner Lakeside Reviews

Reply from Shearings Holidays

2 days ago

Thank you for taking the time to share your feedback about your New Forest and Bournemouth at Warner Lakeside holiday.

We’re delighted to hear that you enjoyed the venue, food and entertainment. It’s great to know that these aspects of your stay contributed to an enjoyable holiday.

We’re sorry, however, that the accommodation did not meet your expectations. We appreciate your comments regarding chalet Jay 009 and the view overlooking an unkempt grass bank. We understand that the standard and outlook of the accommodation are an important part of the overall experience, and we’re sorry that this aspect fell short.

Your feedback will be shared with the relevant team for consideration.

Thank you again for taking the time to leave your review, and we hope to welcome you on another Shearings holiday in the future.

Kind regards,

Customer Relations (SB)Read more

Reply from Shearings Holidays

Sep 17, 2025

Thank you for your review of your New Forest and Bournemouth at Warner Lakeside break. We’re very sorry to hear that your experience fell short of expectations, particularly with the food and dining arrangements. This is certainly not the standard we want our guests to experience. Your comments will be shared with our partners at Warner Hotels so they can review and address the issues you’ve raised. We do hope that, despite this disappointment, you’ll consider travelling with us again in the future.

Warm regards,
Customer RelationsRead more

Reply from Shearings Holidays

Jul 29, 2025

Hi Polly,

Thank you so much for your 5-star review!

We're thrilled to hear you had a wonderful holiday exploring the New Forest and Bournemouth while staying at Warner Lakeside. It's great to know our helpful staff made your stay even more enjoyable. We hope to welcome you back again soon for another relaxing getaway!

Many thanks,
Siham,
Shearings Customer Relations (SJ)Read more

Reply from Shearings Holidays

Jun 3, 2025

Good afternoon

Thank you for your kind 4-star review

It's great to hear that you enjoyed the food at Warner Lakeside. However, it's unfortunate that the service was slower than expected. Your comments are valuable and will hopefully lead to improvements in service for future guests. We look forward to welcoming you on another Shearings holiday in the future.
Best regards,
Shearings customer relations Read more

Reply from Shearings Holidays

Aug 9, 2024

Dear Mr Midgley

Thank you so much for your fantastic review! We're thrilled to hear you were impressed with the food, entertainment, and travel at Warner Lakeside. Your feedback means a lot to us, and we can’t wait to welcome you back for another great experience.

Many Thanks,
Shearings Customer Relations (MP)
Read more

Reply from Shearings Holidays

Jul 1, 2024

Thank you for sharing your feedback with us. We're glad to hear you enjoyed the venue and experienced fantastic service from both Shearings and Warner Lakeside staff during your stay. We understand your concerns about the extended coach travel time, and we apologise for any inconvenience caused. Your comments are valuable to us, and we appreciate your understanding. If you have any further feedback or concerns, please don't hesitate to contact us directly.

Kind regards,
Customer Relations TeamRead more

Reply from Shearings Holidays

May 3, 2024

Thank you for your excellent 4-star review.

Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.

We trust that your tour with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you on board again soon.

Warm regards

Shearings Customer Relations (BSM)Read more

Reply from Shearings Holidays

May 3, 2024

Dear Maureen

Thank you for your excellent 4-star review.

Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.

We trust that your break with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you again soon.

Warm regards

Shearings Customer Relations (HJ)Read more